Restoring Backups fails

[philkunz]

As a consequence I think, two things should be changed:

1. Create a working container first before deleting the old one.
2. Verify backups automatically after creating them.

[philkunz]

Otherwise this can end in a true shit show if someone relies on backups that are not working.

[james]

Hello @philkunz
Really sorry to read that you had such an unpleasant experience with the backup and restore process.
In Cloudron 9 the whole backup and restore process was overhauled with more integrity checks which should also minimize some of the issue you had here.

@philkunz said in Restoring Backups fails:

Why is the cloudron cli required for decrypting backups? It should be standard and documented. Am I missing something?

Here is the documentation: https://docs.cloudron.io/guides/decrypt-backups/

Can you maybe download the older backup that did not work and try to decrypt it locally?

---

Regarding the unmounting exists mount and remounting.
This can also be an issue related to your backup provider.

@philkunz said in Restoring Backups fails:

Clicking the Remount Storage button meanwhile works without any error?

Would have been good to see what the box.log wrote when this happened.

@philkunz said in Restoring Backups fails:

Create a working container first before deleting the old one.

I understand your sentiment, in the meanwhile, if you want to be extra careful, you can clone the app from a backup to ensure everything is working.

@philkunz said in Restoring Backups fails:

Verify backups automatically after creating them.

This is done in Cloudron 9

[necrevistonnezr]

@philkunz said in Restoring Backups fails:

Seems like other people had the same problem before. For me everything runs on Zen 4c infra with ecc, zfs...

Is ZFS supported now?

[philkunz]

zfs is on the host. cloudron uses non-cow inside the vm.

[dylightful]

Experiencing the same issue with CIFS mounts. Creating backups work seamlessly. When you go to restore it attempts to restore a small subset of files 3 times before displaying the error. I noticed when I go to restore the app it doesn't prompt for an encryption password, perhaps an internal issue with storing of the encryption hash?

[p44]

@dylightful Which provider are you using to backup files? What version of Cloudron are you using?

[dylightful]

@p44

CIFS Mount to storage provider - Version 9.0.13

Backups work fine, restoration gives the above error.

[joseph]

@dylightful the verification signature is now saved but there is no UI yet .

Can you check if you have a .backupinfo file next to your .tar.gz ? Inside .backupinfo there will be a sha256 checksum. Can you check if sha256 sum matches with the .tar.gz file ?

[p44]

@dylightfu That is the main problem.... the restoration, not the backup... Can you give us storage provider company name?