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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Scaleway backup

Scaleway backup

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backupscaleway
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  • jamesJ Offline
    jamesJ Offline
    james
    Staff
    wrote on last edited by
    #2

    Hello @cloudron_jf and welcome to the Cloudron Forum

    Please share your backup site configuration for scaleway so we can take a look to rule out obvious errors.

    1 Reply Last reply
    1
    • C Offline
      C Offline
      cloudron_jf
      wrote on last edited by
      #3

      Hi James,

      Here's the config:

      File encryption used
      Storage: scaleway-objectstorage (tgz) at Paris (FR-PAR) / cloudron-backup-jf
      Content: Everything
      Schedule: Every day @ 02:00
      Retention Policy: 7 daily, 4 weekly, 12 monthly
      Last run: 23 Feb 2026, 02:00 am

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      • jamesJ Offline
        jamesJ Offline
        james
        Staff
        wrote on last edited by
        #4

        Hello @cloudron_jf
        Did you just recently upgrade to Cloudron 9?
        Try to open the backup site configuration and just press save once and try again.
        If this does not work, the used token should be incorrect.

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        • C Offline
          C Offline
          cloudron_jf
          wrote on last edited by cloudron_jf
          #5

          It was a fresh install of Cloudron 9 only last week.

          I tried the open/save thing above. It got to about 58% complete and then failed again with the above. All I can see in the bucket is cloudron-testfile so I believe the token I am using is correct?

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          0
          • jamesJ Offline
            jamesJ Offline
            james
            Staff
            wrote on last edited by
            #6

            Hello @cloudron_jf
            Can you please provide the full backup log of that failing backup?

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            0
            • C Offline
              C Offline
              cloudron_jf
              wrote on last edited by cloudron_jf
              #7

              Unfortunately I deleted that backup and the log is gone, but here is the new backup log.

              https://paste.cloudron.io/guyogepevu.apache

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              • jamesJ Offline
                jamesJ Offline
                james
                Staff
                wrote on last edited by james
                #8

                Hello @cloudron_jf
                You can use https://paste.cloudron.io to paste larger files and share the URL here.
                Also, please share a screenshot of the backup site configuration for scaleway with redacted sensitive details.

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                • C Offline
                  C Offline
                  cloudron_jf
                  wrote on last edited by
                  #9

                  Screenshot 2026-02-24 201439.png

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                  • C Offline
                    C Offline
                    cloudron_jf
                    wrote on last edited by
                    #10

                    Any update on this at all?

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                    0
                    • jamesJ Offline
                      jamesJ Offline
                      james
                      Staff
                      wrote on last edited by
                      #11

                      Hello @cloudron_jf
                      What Cloudron version are you using?

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                      0
                      • C Offline
                        C Offline
                        cloudron_jf
                        wrote on last edited by
                        #12

                        I'm on 9.0.18

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                        • C Offline
                          C Offline
                          cloudron_jf
                          wrote on last edited by
                          #13

                          BTW a backup config on iDrive e2 works

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                          • jamesJ Offline
                            jamesJ Offline
                            james
                            Staff
                            wrote on last edited by james
                            #14

                            Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
                            See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

                            C 1 Reply Last reply
                            0
                            • J Offline
                              J Offline
                              joseph
                              Staff
                              wrote on last edited by
                              #15

                              On scaleway, I tried to create an API key as admin and that does work. Are you using specify IAM settings? The whole UI is quite complex and has many options like AWS. Easy to get things wrong.

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                              • girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #16

                                I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

                                C 1 Reply Last reply
                                0
                                • girishG girish has marked this topic as solved on
                                • jdaviescoatesJ Offline
                                  jdaviescoatesJ Offline
                                  jdaviescoates
                                  wrote last edited by
                                  #17

                                  I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

                                  @cloudron_jf try increasing part size.

                                  I use Cloudron with Gandi & Hetzner

                                  jdaviescoatesJ 1 Reply Last reply
                                  1
                                  • jamesJ james

                                    Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
                                    See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

                                    C Offline
                                    C Offline
                                    cloudron_jf
                                    wrote last edited by
                                    #18

                                    @james Yes, I have a policy set up with storage "ObjectStorageFullAccess" permission. This policy is set up against the API key for the bucket.

                                    1 Reply Last reply
                                    0
                                    • girishG girish

                                      I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

                                      C Offline
                                      C Offline
                                      cloudron_jf
                                      wrote last edited by
                                      #19

                                      @girish I still am unable to get this to work with Scaleway

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                                      0
                                      • jdaviescoatesJ jdaviescoates

                                        I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

                                        @cloudron_jf try increasing part size.

                                        jdaviescoatesJ Offline
                                        jdaviescoatesJ Offline
                                        jdaviescoates
                                        wrote last edited by
                                        #20

                                        jdaviescoates said:

                                        @cloudron_jf try increasing part size

                                        Have you tried that? 🙂

                                        I use Cloudron with Gandi & Hetzner

                                        C 1 Reply Last reply
                                        0
                                        • jdaviescoatesJ jdaviescoates

                                          jdaviescoates said:

                                          @cloudron_jf try increasing part size

                                          Have you tried that? 🙂

                                          C Offline
                                          C Offline
                                          cloudron_jf
                                          wrote last edited by
                                          #21

                                          @jdaviescoates Yes - tried increasing part size settings and still see an error

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