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  3. Cannot read property 'publicKey' of null

Cannot read property 'publicKey' of null

Scheduled Pinned Locked Moved Solved Support
emaildkim
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    • jeauJ Offline
      jeauJ Offline
      jeau
      App Dev
      wrote on last edited by girish
      #1

      on one of my installation of Cloudron, the mail service is down (red bullet) and when I restart it I get the error: Cannot read property 'publicKey' of null

      it must be a problem with DKIM as indicated here
      https://docs.cloudron.io/troubleshooting/#dkim
      but I don't understand because it was working 😞 I think

      girishG 1 Reply Last reply
      0
      • jeauJ jeau

        on one of my installation of Cloudron, the mail service is down (red bullet) and when I restart it I get the error: Cannot read property 'publicKey' of null

        it must be a problem with DKIM as indicated here
        https://docs.cloudron.io/troubleshooting/#dkim
        but I don't understand because it was working 😞 I think

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by girish
        #2

        @jeau I wonder if some migration failed because that value has to be present in the database. Can you run /home/yellowtent/box/setup/start.sh ? And then systemctl restart box ?

        jeauJ 1 Reply Last reply
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        • girishG girish

          @jeau I wonder if some migration failed because that value has to be present in the database. Can you run /home/yellowtent/box/setup/start.sh ? And then systemctl restart box ?

          jeauJ Offline
          jeauJ Offline
          jeau
          App Dev
          wrote on last edited by
          #3

          @girish I ran these commands but the problem is still there

          girishG 1 Reply Last reply
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          • jeauJ jeau

            @girish I ran these commands but the problem is still there

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @jeau Oh 😞 Mmm, it's not clear why that would be null. Can you write to support@cloudron.io, I can take a look.

            1 Reply Last reply
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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              Got this sorted out in support@ . Many releases ago, we had an issue that the mail domain was not created properly when a domain was added. These mail domains were not correctly initialized and as a result are failing now after 7.0.3 update. Re-generating dkim keys by hand fixes it.

              jeauJ 1 Reply Last reply
              3
              • girishG girish

                Got this sorted out in support@ . Many releases ago, we had an issue that the mail domain was not created properly when a domain was added. These mail domains were not correctly initialized and as a result are failing now after 7.0.3 update. Re-generating dkim keys by hand fixes it.

                jeauJ Offline
                jeauJ Offline
                jeau
                App Dev
                wrote on last edited by
                #6

                @girish thanks for the support. Some mails arrive in spam. I will check DKIM, SPF, DMARC, PTR records. but that's my problem 😉

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