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  3. Cannot read property 'publicKey' of null

Cannot read property 'publicKey' of null

Scheduled Pinned Locked Moved Solved Support
emaildkim
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  • jeauJ Offline
    jeauJ Offline
    jeau
    App Dev
    wrote on last edited by girish
    #1

    on one of my installation of Cloudron, the mail service is down (red bullet) and when I restart it I get the error: Cannot read property 'publicKey' of null

    it must be a problem with DKIM as indicated here
    https://docs.cloudron.io/troubleshooting/#dkim
    but I don't understand because it was working 😞 I think

    girishG 1 Reply Last reply
    0
    • jeauJ jeau

      on one of my installation of Cloudron, the mail service is down (red bullet) and when I restart it I get the error: Cannot read property 'publicKey' of null

      it must be a problem with DKIM as indicated here
      https://docs.cloudron.io/troubleshooting/#dkim
      but I don't understand because it was working 😞 I think

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by girish
      #2

      @jeau I wonder if some migration failed because that value has to be present in the database. Can you run /home/yellowtent/box/setup/start.sh ? And then systemctl restart box ?

      jeauJ 1 Reply Last reply
      0
      • girishG girish

        @jeau I wonder if some migration failed because that value has to be present in the database. Can you run /home/yellowtent/box/setup/start.sh ? And then systemctl restart box ?

        jeauJ Offline
        jeauJ Offline
        jeau
        App Dev
        wrote on last edited by
        #3

        @girish I ran these commands but the problem is still there

        girishG 1 Reply Last reply
        0
        • jeauJ jeau

          @girish I ran these commands but the problem is still there

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @jeau Oh 😞 Mmm, it's not clear why that would be null. Can you write to support@cloudron.io, I can take a look.

          1 Reply Last reply
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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            Got this sorted out in support@ . Many releases ago, we had an issue that the mail domain was not created properly when a domain was added. These mail domains were not correctly initialized and as a result are failing now after 7.0.3 update. Re-generating dkim keys by hand fixes it.

            jeauJ 1 Reply Last reply
            3
            • girishG girish

              Got this sorted out in support@ . Many releases ago, we had an issue that the mail domain was not created properly when a domain was added. These mail domains were not correctly initialized and as a result are failing now after 7.0.3 update. Re-generating dkim keys by hand fixes it.

              jeauJ Offline
              jeauJ Offline
              jeau
              App Dev
              wrote on last edited by
              #6

              @girish thanks for the support. Some mails arrive in spam. I will check DKIM, SPF, DMARC, PTR records. but that's my problem 😉

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