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  1. Cloudron Forum
  2. SOGo
  3. SOGo Keeps hanging itself

SOGo Keeps hanging itself

Scheduled Pinned Locked Moved SOGo
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    • 32463 Offline
      32463 Offline
      3246
      wrote on last edited by 3246
      #1

      Insert sad emoji...

      Apr 20 21:55:38 Apr 20 20:55:38 sogod [16]: [WARN] <0x0x556e724c8130[WOWatchDogChild]> pid 32 has been hanging in the same request for 1 minutes

      This keeps happening no matter how many times I reinstall, change RAM allocation or browser. It subsequently crashes the app altogether.

      It's 5.5.1 and happens only when I try to access Preferences in SOGo.

      On the off chance that I do get into Preferences and make a change, clicking the 'Save' button doesn't do anything. However, it does save the setting.

      I am a little lost and could do with help troubleshooting it further please.

      👉 Find our more www.bebraver.online

      32463 1 Reply Last reply
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      • 32463 3246

        Insert sad emoji...

        Apr 20 21:55:38 Apr 20 20:55:38 sogod [16]: [WARN] <0x0x556e724c8130[WOWatchDogChild]> pid 32 has been hanging in the same request for 1 minutes

        This keeps happening no matter how many times I reinstall, change RAM allocation or browser. It subsequently crashes the app altogether.

        It's 5.5.1 and happens only when I try to access Preferences in SOGo.

        On the off chance that I do get into Preferences and make a change, clicking the 'Save' button doesn't do anything. However, it does save the setting.

        I am a little lost and could do with help troubleshooting it further please.

        32463 Offline
        32463 Offline
        3246
        wrote on last edited by
        #2

        Just made a test install on another VM and fresh Cloudron... of course, it works fine 😄

        👉 Find our more www.bebraver.online

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        • girishG girish moved this topic from Support on
        • girishG Do not disturb
          girishG Do not disturb
          girish
          Staff
          wrote on last edited by
          #3

          Mm, I wonder how we can debug this. How many apps do you have on your initial instance? How much RAM/CPU does the first cloudron instance have?

          32463 1 Reply Last reply
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          • girishG girish

            Mm, I wonder how we can debug this. How many apps do you have on your initial instance? How much RAM/CPU does the first cloudron instance have?

            32463 Offline
            32463 Offline
            3246
            wrote on last edited by 3246
            #4

            @girish happy to share full logs from that app if it helps?

            You already have support access I think, I'll open this as a ticket so you have the link.

            It runs on a dedicated bare metal box with 16GB RAM, 1TB NVME and 4 core CPU.

            👉 Find our more www.bebraver.online

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