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  1. Cloudron Forum
  2. SOGo
  3. SOGo Keeps hanging itself

SOGo Keeps hanging itself

Scheduled Pinned Locked Moved SOGo
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  • 32463 Offline
    32463 Offline
    3246
    wrote on last edited by 3246
    #1

    Insert sad emoji...

    Apr 20 21:55:38 Apr 20 20:55:38 sogod [16]: [WARN] <0x0x556e724c8130[WOWatchDogChild]> pid 32 has been hanging in the same request for 1 minutes

    This keeps happening no matter how many times I reinstall, change RAM allocation or browser. It subsequently crashes the app altogether.

    It's 5.5.1 and happens only when I try to access Preferences in SOGo.

    On the off chance that I do get into Preferences and make a change, clicking the 'Save' button doesn't do anything. However, it does save the setting.

    I am a little lost and could do with help troubleshooting it further please.

    👉 Find our more www.bebraver.online

    32463 1 Reply Last reply
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    • 32463 3246

      Insert sad emoji...

      Apr 20 21:55:38 Apr 20 20:55:38 sogod [16]: [WARN] <0x0x556e724c8130[WOWatchDogChild]> pid 32 has been hanging in the same request for 1 minutes

      This keeps happening no matter how many times I reinstall, change RAM allocation or browser. It subsequently crashes the app altogether.

      It's 5.5.1 and happens only when I try to access Preferences in SOGo.

      On the off chance that I do get into Preferences and make a change, clicking the 'Save' button doesn't do anything. However, it does save the setting.

      I am a little lost and could do with help troubleshooting it further please.

      32463 Offline
      32463 Offline
      3246
      wrote on last edited by
      #2

      Just made a test install on another VM and fresh Cloudron... of course, it works fine 😄

      👉 Find our more www.bebraver.online

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      • girishG girish moved this topic from Support on
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        Mm, I wonder how we can debug this. How many apps do you have on your initial instance? How much RAM/CPU does the first cloudron instance have?

        32463 1 Reply Last reply
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        • girishG girish

          Mm, I wonder how we can debug this. How many apps do you have on your initial instance? How much RAM/CPU does the first cloudron instance have?

          32463 Offline
          32463 Offline
          3246
          wrote on last edited by 3246
          #4

          @girish happy to share full logs from that app if it helps?

          You already have support access I think, I'll open this as a ticket so you have the link.

          It runs on a dedicated bare metal box with 16GB RAM, 1TB NVME and 4 core CPU.

          👉 Find our more www.bebraver.online

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