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  3. After updating DNS management from linode to Cloudflare I’m unable to access cloudron

After updating DNS management from linode to Cloudflare I’m unable to access cloudron

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  • S stvslkt

    After updating my dns management from linode to Cloudflare I’m unable to access cloudrons admin page. I successfully updated the api key inside of cloudron, from Linode to Cloudflare. Everything went great I even backed up my files and installed updates. After restarting the app I wasn’t able to access my admin page again

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #2

    @stvslkt What error do you see on the browser? Any screenshot?

    S 1 Reply Last reply
    0
    • girishG girish

      @stvslkt What error do you see on the browser? Any screenshot?

      S Offline
      S Offline
      stvslkt
      wrote on last edited by
      #3

      @girish 404 error not found nginx

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #4

        can you double check that the DNS records resolve to the expected IP address?

        S 1 Reply Last reply
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        • nebulonN nebulon

          can you double check that the DNS records resolve to the expected IP address?

          S Offline
          S Offline
          stvslkt
          wrote on last edited by
          #5

          @nebulon I double checked cloudflare and go daddy and everything seems good, it’s really weird, the admin page worked for a bout 2 minutes but it restarted again, my mastodon is also only working for a couple of minutes and goes on and off for some reason

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #6

            Can you check the logs at /home/yellowtent/platformdata/logs/box.log also if nginx responds, but can't serve up the static assets from the dashboard, then this even stranger.

            S 2 Replies Last reply
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            • nebulonN nebulon

              Can you check the logs at /home/yellowtent/platformdata/logs/box.log also if nginx responds, but can't serve up the static assets from the dashboard, then this even stranger.

              S Offline
              S Offline
              stvslkt
              wrote on last edited by
              #7

              @nebulon Screenshot 2022-11-16 at 6.14.46 AM.png

              I also disabled proxy for my. on cloudflare. it seems to be working right now. let see how long it'll last or maybe it was porxy that was giving cloudron issues

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              • nebulonN nebulon moved this topic from Mastodon on
              • nebulonN nebulon

                Can you check the logs at /home/yellowtent/platformdata/logs/box.log also if nginx responds, but can't serve up the static assets from the dashboard, then this even stranger.

                S Offline
                S Offline
                stvslkt
                wrote on last edited by
                #8

                @nebulon so disabling the proxy for my.mywebsite worked for the admin page, I can log in no problem, but now I’m having trouble with my mastodon page. I just get an error and my page won’t load

                girishG 1 Reply Last reply
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                • S stvslkt

                  @nebulon so disabling the proxy for my.mywebsite worked for the admin page, I can log in no problem, but now I’m having trouble with my mastodon page. I just get an error and my page won’t load

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by girish
                  #9

                  @stvslkt so, you get a 404 for mastodon (with cloudflare proxy disabled) ?

                  S 1 Reply Last reply
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                  • girishG girish

                    @stvslkt so, you get a 404 for mastodon (with cloudflare proxy disabled) ?

                    S Offline
                    S Offline
                    stvslkt
                    wrote on last edited by
                    #10

                    @girish “The page you are looking for isn't here.“

                    This is the error I get when I try going into my mastodon page, my admin page is working by disabling proxy for the my. subdomain from cloudflare just my mastodon page isn’t working anymore

                    girishG 1 Reply Last reply
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                    • S stvslkt

                      @girish “The page you are looking for isn't here.“

                      This is the error I get when I try going into my mastodon page, my admin page is working by disabling proxy for the my. subdomain from cloudflare just my mastodon page isn’t working anymore

                      girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #11

                      @stvslkt Not sure where that message comes from (it's not from Cloudron). Do you have a screenshot? Is it some message from browser? Maybe you can me the mastodon domain to support@cloudron.io and I can check from our side.

                      S 2 Replies Last reply
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                      • girishG girish

                        @stvslkt Not sure where that message comes from (it's not from Cloudron). Do you have a screenshot? Is it some message from browser? Maybe you can me the mastodon domain to support@cloudron.io and I can check from our side.

                        S Offline
                        S Offline
                        stvslkt
                        wrote on last edited by
                        #12

                        @girish i switched back my DNS to linode without cloudflare and everything seems to work great again. I'm not sure why clourflare doesnt play nice with cloudron, do you know how i could get it to work?

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                        • girishG girish

                          @stvslkt Not sure where that message comes from (it's not from Cloudron). Do you have a screenshot? Is it some message from browser? Maybe you can me the mastodon domain to support@cloudron.io and I can check from our side.

                          S Offline
                          S Offline
                          stvslkt
                          wrote on last edited by
                          #13

                          @girish Screenshot 2022-11-16 at 8.55.34 AM.png

                          girishG 1 Reply Last reply
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                          • S stvslkt

                            @girish Screenshot 2022-11-16 at 8.55.34 AM.png

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #14

                            @stvslkt OK so, I was able to reproduce this with a test cloudflare domain. The issue is that in Cloudflare the default proxying mode is "Flexible". This is , well, a dangerous default since it is insecure. Change it to Full (strict) and it starts working. Can you check?

                            423616a4-a77c-42f0-810a-6bcdaa525617-image.png

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                            • girishG Offline
                              girishG Offline
                              girish
                              Staff
                              wrote on last edited by
                              #15

                              You can read more here - https://support.cloudflare.com/hc/en-us/articles/115000219871-Troubleshooting-redirect-loop-errors-

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