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  3. Apps Stuck Updating - Cleaning up old install - even after stopping/restarting task

Apps Stuck Updating - Cleaning up old install - even after stopping/restarting task

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  • nebulonN nebulon

    So we had an instance which seems to not hit this issue anymore by making sure the kvm version is updated. On netcup this apparently means to shutdown and boot the instance through their control panel. A simple reboot/restart will not solve it. Maybe anyone here facing this and being on netcup could attempt this so we get more info.

    jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote on last edited by
    #110

    @nebulon said in Apps Stuck Updating - Cleaning up old install - even after stopping/restarting task:

    Maybe anyone here facing this and being on netcup could attempt this so we get more info.

    I just did that (a power cycle via their scp server control panel), let's see if it resolves the issue for me...

    I use Cloudron with Gandi & Hetzner

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    • martinkbsM Offline
      martinkbsM Offline
      martinkbs
      wrote on last edited by
      #111

      The same problem occurs on my Hetzner and Contabo servers.

      1 Reply Last reply
      2
      • avatar1024A avatar1024

        I also have a WordPress dev app on the cloudron that gets stuck and don't have it on the other instances. The only other app I have on it and not on the other ones is mattermost

        PS: the instance I restarted earlier today and that was working now hangs again on updates. Restarted again and now working fine...for some time...

        avatar1024A Offline
        avatar1024A Offline
        avatar1024
        wrote on last edited by
        #112

        Weird, got three Netcup instances and only ever hit the issue one. Plus other people seem to be hitting it with other providers.

        @avatar1024 said in Apps Stuck Updating - Cleaning up old install - even after stopping/restarting task:

        PS: the instance I restarted earlier today and that was working now hangs again on updates. Restarted again and now working fine...for some time...

        Good news is that ever since the last reboot my instance stopped hanging (it's been 4 days). The only thing I did compared to the other time I rebooted is that I updated all apps manually to their latest version and so had no more update to do (the last app was WP unmanaged). Ever since updates have been working fine.

        @nebulon said in Apps Stuck Updating - Cleaning up old install - even after stopping/restarting task:

        Maybe anyone here facing this and being on netcup could attempt this so we get more info.

        I had actually already done this from Netcup SCP the first time I hit the issue but it hadn't solved for me.

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #113

          Ok, so one thing which I have noticed is common is that the kernel is 5.4.0-132-generic (output of uname -nar and Ubuntu 20.04.5 (lsb_release -a). Can others please confirm what kernel and ubuntu they are on?

          humptydumptyH avatar1024A 2 Replies Last reply
          0
          • girishG girish

            Ok, so one thing which I have noticed is common is that the kernel is 5.4.0-132-generic (output of uname -nar and Ubuntu 20.04.5 (lsb_release -a). Can others please confirm what kernel and ubuntu they are on?

            humptydumptyH Offline
            humptydumptyH Offline
            humptydumpty
            wrote on last edited by
            #114

            @girish is there a way to check what I was running prior to upgrading to22.04?

            girishG 1 Reply Last reply
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            • girishG girish

              Ok, so one thing which I have noticed is common is that the kernel is 5.4.0-132-generic (output of uname -nar and Ubuntu 20.04.5 (lsb_release -a). Can others please confirm what kernel and ubuntu they are on?

              avatar1024A Offline
              avatar1024A Offline
              avatar1024
              wrote on last edited by
              #115

              @girish
              All three instances are on kernel 5.4.0-132-generic
              Two instances (including the one that used to hang) are on Ubuntu 20.04.3
              One instance is on 20.04.4

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              • humptydumptyH humptydumpty

                @girish is there a way to check what I was running prior to upgrading to22.04?

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #116

                @humptydumpty no, I think not. Are you still facing this issue? What's your current kernel and ubuntu release?

                subvenS humptydumptyH 2 Replies Last reply
                1
                • girishG girish

                  @humptydumpty no, I think not. Are you still facing this issue? What's your current kernel and ubuntu release?

                  subvenS Offline
                  subvenS Offline
                  subven
                  wrote on last edited by
                  #117

                  @girish Netcup RS 4000 G9 Ubuntu 20.04.2 Kernel 5.4.0-131-generic - no issue.

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                  • girishG girish

                    @humptydumpty no, I think not. Are you still facing this issue? What's your current kernel and ubuntu release?

                    humptydumptyH Offline
                    humptydumptyH Offline
                    humptydumpty
                    wrote on last edited by humptydumpty
                    #118

                    @girish 100% fine since upgrading to 22.04 with the fixes you did when you SSH'd in.

                    Linux vmi5XXXX5.contaboserver.net 5.15.0-53-generic #59-Ubuntu SMP Mon Oct 17 18:53:30 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux
                    
                    No LSB modules are available.
                    Distributor ID: Ubuntu
                    Description:    Ubuntu 22.04.1 LTS
                    Release:        22.04
                    Codename:       jammy
                    
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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by girish
                      #119

                      So, the issue was just reproduced on our DigitalOcean demo cloudron. That is also running ubuntu 20 and 5.4.0-132-generic

                      humptydumptyH 1 Reply Last reply
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                      • girishG girish

                        So, the issue was just reproduced on our DigitalOcean demo cloudron. That is also running ubuntu 20 and 5.4.0-132-generic

                        humptydumptyH Offline
                        humptydumptyH Offline
                        humptydumpty
                        wrote on last edited by
                        #120

                        @girish I'm in the clear but for others, what would be the best way to upgrade to 22.04 without running into docker hangs like I did?

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                        • martinkbsM Offline
                          martinkbsM Offline
                          martinkbs
                          wrote on last edited by
                          #121

                          In my case, the servers have the following configurations:

                          Contabo
                          Ubuntu 20.04.3 LTS
                          5.4.0-132-generic

                          Hetzner
                          Ubuntu 20.04.2 LTS
                          5.4.0-132-generic

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                          • girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #122

                            Alright, this seems to be a kernel issue. Other programs are experiencing similar:

                            • https://github.com/prometheus/node_exporter/issues/2500
                            • https://bugs.launchpad.net/ubuntu/+source/containerd/+bug/1996678 (it's getting reverted at https://lists.ubuntu.com/archives/kernel-team/2022-November/135043.html)
                            • https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1990190
                            • https://www.mail-archive.com/kernel-packages@lists.launchpad.net/msg492057.html
                            • https://github.com/opencontainers/runc/issues/3641

                            GOMAXPROCS=1 apparently alleviates the issue. So, I will try this one.

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                            • girishG Offline
                              girishG Offline
                              girish
                              Staff
                              wrote on last edited by
                              #123

                              Reported to runc at https://github.com/opencontainers/runc/issues/3641#issuecomment-1328344025

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                              • girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #124

                                See https://forum.cloudron.io/topic/8101/fix-for-kernel-bug-in-ubuntu-20-04-causing-various-issues for a solution.

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                                • girishG girish has marked this topic as solved on
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