Free version does not give 2 apps

[Mythotical]

I am trying to install a second app and the free version is not allowing me. It gives me a message that a subscription is required.

Screenshot of my currently installed apps where I only have 1 app installed and wish to install a second one.

[girish]

@Mythotical What is the cloudron id? It's in the setting view. Looks like maybe our app store database is out of sync with your Cloudron.

[Mythotical]

Here is the cloudron id: dcbabd06-4626-4db0-b18f-ff2158e8f6ef

[girish]

@Mythotical I think the issue was that the cloudron was attached to an expired subscription. Currently, we have to do some manual steps to move from paid -> free. I have moved yours to free now. Does it work now?

[Mythotical]

Yes, indeed it does work now. Thanks again for all the help.

[ByMynix]

@girish I think I have the same issue, but for me I can't update any apps.

So you still have to perform the steps manually?

Can you fix it for me too?
Cloudron-ID: 35dbf493-2551-4733-819c-bc1409432848

[girish]

@ByMynix you have to write to support@cloudron.io with your email and we can fix the subscription . thanks!

[sweetea]

@girish I am having the same issue. Here is my ID: e97b1465-ab81-46ec-a295-77ca7b6442d2

[nebulon]

@sweetea got your mail in support, will deal with that there.

[albertbeaufrand]

Cloudron Support,

I think I'm having the same issue. I haven't used my Cloudron account for a while; today I tried to install the 2nd free App, but I'm getting the same message.

I already sent an email to support, but I received an auto-response stating that I should post the issue on this forum:
---------- Forwarded message ---------
From: Support support@cloudron.io
Date: Wed, Jul 29, 2026 at 9:38 PM
Subject: [30063] Re: Cannot install a 2nd app
To: Friend Name FriendName@gmail.com

Hello Friend Name,

Thanks for contacting Cloudron Support.

Technical support and app-related questions are handled on our forum. Only sensitive issues, such as licensing, billing, legal matters, or cases requiring private data, are handled via email.

Please post your question on the forum instead: Cloudron Support Forum. Our engineers actively monitor the forum and respond to all queries.

This is an automatic reply. Should your request be billing or subscription-related, we will get back to you at the earliest.

Kind regards,
Cloudron Support

Could you please help me?

Thanks!

[nebulon]

We have answered the support ticket, but the app limit is handled differently since Cloudron 9.2 so this should not really apply anymore as everyhing is not local to the server and not tracked like it used to be.