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  1. Cloudron Forum
  2. Chatwoot
  3. email inbox reply+

email inbox reply+

Scheduled Pinned Locked Moved Chatwoot
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  • nennogabrielN Offline
    nennogabrielN Offline
    nennogabriel
    wrote on last edited by
    #1

    Chatwoot is messing with emails. I follow the instruction on cloudrons docs, but I need to create an alias to my email with reply@domain. becouse chatwoot create this "reply to" address For example.If I have a email chanel with suport@domain, my customer answer will be reply+suport@domain.
    If it was inverted, it will work without an alias. if Chatwoot create suport+reply@domain it wil be fine. But with reply fisrt i need to set a reply alias to suport@domain.
    Ok. with a alias it should work fine. But, now I need to crete 2 email channels with the same domain. How can I do that?

    girishG BrutalBirdieB 2 Replies Last reply
    1
    • nennogabrielN nennogabriel

      Chatwoot is messing with emails. I follow the instruction on cloudrons docs, but I need to create an alias to my email with reply@domain. becouse chatwoot create this "reply to" address For example.If I have a email chanel with suport@domain, my customer answer will be reply+suport@domain.
      If it was inverted, it will work without an alias. if Chatwoot create suport+reply@domain it wil be fine. But with reply fisrt i need to set a reply alias to suport@domain.
      Ok. with a alias it should work fine. But, now I need to crete 2 email channels with the same domain. How can I do that?

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @nennogabriel said in email inbox reply+:

      For example.If I have a email chanel with suport@domain, my customer answer will be reply+suport@domain.

      This seems very wrong. Would it not be support+reply@domain ? Why would chatwoot randomly add a prefix ?

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        I tried the docs at https://docs.cloudron.io/apps/chatwoot/#email-inbox-configuration and they seem to work just fine. I have read your post multiple times by now and unfortunately I don't understand your setup and the question. Maybe you can post some screenshots to help us understand better.

        1 Reply Last reply
        1
        • nennogabrielN nennogabriel

          Chatwoot is messing with emails. I follow the instruction on cloudrons docs, but I need to create an alias to my email with reply@domain. becouse chatwoot create this "reply to" address For example.If I have a email chanel with suport@domain, my customer answer will be reply+suport@domain.
          If it was inverted, it will work without an alias. if Chatwoot create suport+reply@domain it wil be fine. But with reply fisrt i need to set a reply alias to suport@domain.
          Ok. with a alias it should work fine. But, now I need to crete 2 email channels with the same domain. How can I do that?

          BrutalBirdieB Offline
          BrutalBirdieB Offline
          BrutalBirdie
          Partner
          wrote on last edited by
          #4

          @nennogabriel please be 100% sure you did not run into this issue: https://forum.cloudron.io/topic/7763/chatwoot-storage-bloat-bug-with-mail-inbox

          Like my work? Consider donating a drink. Cheers!

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