Cloudron Upgrade issue

[ekevu123]

In one of my cloudron instances, Cloudron doesn't seem to want to upgrade. I am in version 7.4.2 and it shows me that there is an upgrade to 7.4.3 available in the settings. When I start it, it goes into "Downloading and Verifying Release" and then stops without any error message. This error is not temporary, I had it already a few weeks ago when this update first became available.

Do you have any ideas how to fix it? It is not particularly urgent as everything works, but I wouldn't want to be excluded from updates forever.

[jdaviescoates]

@ekevu123 what version of Ubuntu are you on? I'd guess maybe 18.04? If so you can't upgrade that to 7.5, you first have to upgrade Ubuntu (or migrate to a new server with a newer Ubuntu)

[p44]

@ekevu123 Me too, yesterday, I had this problem on a Hetzner VPS, upgrading from 7.5.2 to 7.6.0, but after about 15 minutes waiting, system finished update without issues. I have Ubuntu 22.04.2 LTS, and it was only on one specific VPS, no others.

[jdaviescoates]

@jdaviescoates said in Cloudron Upgrade issue:

@ekevu123 what version of Ubuntu are you on? I'd guess maybe 18.04? If so you can't upgrade that to 7.5, you first have to upgrade Ubuntu (or migrate to a new server with a newer Ubuntu)

Sorry, was on my phone and just replying quickly and didn't realise you weren't even trying to upgrade to 7.5, just to 7.4.3!

[fbartels]

I think you should be able to find an error for your upgrade in /home/yellowtent/platformdata/logs/box.log.

[ekevu123]

I am on Ubuntu 22.04 and I have been trying this already for several days. This is the log error I am getting:

2023-10-03T11:56:03.354Z box:updater Update failed with error. { stack: 'BoxError: Version info mismatch\n' + ' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' + ' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' + ' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' + ' at async update (/home/yellowtent/box/src/updater.js:144:25)', name: 'BoxError', reason: 'External Error', details: {}, message: 'Version info mismatch' }
2023-10-03T11:56:03.354Z box:tasks startTask: 2671 done. error: { stack: 'BoxError: Version info mismatch\n' + ' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' + ' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' + ' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' + ' at async update (/home/yellowtent/box/src/updater.js:144:25)', name: 'BoxError', reason: 'External Error', details: {}, message: 'Version info mismatch' }

[girish]

@ekevu123 For that error:

• rm /home/yellowtent/platformdata/update/*
• systemctl restart box
• Then, in the dashboard check for updates.

It looks like it has cached the wrong update information somehow.

[ekevu123]

Thank you, that has solved the problem!