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  3. Cloudron Upgrade issue

Cloudron Upgrade issue

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  • E Offline
    E Offline
    ekevu123
    wrote on last edited by girish
    #1

    In one of my cloudron instances, Cloudron doesn't seem to want to upgrade. I am in version 7.4.2 and it shows me that there is an upgrade to 7.4.3 available in the settings. When I start it, it goes into "Downloading and Verifying Release" and then stops without any error message. This error is not temporary, I had it already a few weeks ago when this update first became available.

    Do you have any ideas how to fix it? It is not particularly urgent as everything works, but I wouldn't want to be excluded from updates forever.

    jdaviescoatesJ P 2 Replies Last reply
    0
    • E ekevu123

      In one of my cloudron instances, Cloudron doesn't seem to want to upgrade. I am in version 7.4.2 and it shows me that there is an upgrade to 7.4.3 available in the settings. When I start it, it goes into "Downloading and Verifying Release" and then stops without any error message. This error is not temporary, I had it already a few weeks ago when this update first became available.

      Do you have any ideas how to fix it? It is not particularly urgent as everything works, but I wouldn't want to be excluded from updates forever.

      jdaviescoatesJ Offline
      jdaviescoatesJ Offline
      jdaviescoates
      wrote on last edited by jdaviescoates
      #2

      @ekevu123 what version of Ubuntu are you on? I'd guess maybe 18.04? If so you can't upgrade that to 7.5, you first have to upgrade Ubuntu (or migrate to a new server with a newer Ubuntu)

      I use Cloudron with Gandi & Hetzner

      jdaviescoatesJ 1 Reply Last reply
      0
      • E ekevu123

        In one of my cloudron instances, Cloudron doesn't seem to want to upgrade. I am in version 7.4.2 and it shows me that there is an upgrade to 7.4.3 available in the settings. When I start it, it goes into "Downloading and Verifying Release" and then stops without any error message. This error is not temporary, I had it already a few weeks ago when this update first became available.

        Do you have any ideas how to fix it? It is not particularly urgent as everything works, but I wouldn't want to be excluded from updates forever.

        P Offline
        P Offline
        p44
        translator
        wrote on last edited by p44
        #3

        @ekevu123 Me too, yesterday, I had this problem on a Hetzner VPS, upgrading from 7.5.2 to 7.6.0, but after about 15 minutes waiting, system finished update without issues. I have Ubuntu 22.04.2 LTS, and it was only on one specific VPS, no others.

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        • jdaviescoatesJ jdaviescoates

          @ekevu123 what version of Ubuntu are you on? I'd guess maybe 18.04? If so you can't upgrade that to 7.5, you first have to upgrade Ubuntu (or migrate to a new server with a newer Ubuntu)

          jdaviescoatesJ Offline
          jdaviescoatesJ Offline
          jdaviescoates
          wrote on last edited by
          #4

          @jdaviescoates said in Cloudron Upgrade issue:

          @ekevu123 what version of Ubuntu are you on? I'd guess maybe 18.04? If so you can't upgrade that to 7.5, you first have to upgrade Ubuntu (or migrate to a new server with a newer Ubuntu)

          Sorry, was on my phone and just replying quickly and didn't realise you weren't even trying to upgrade to 7.5, just to 7.4.3! 🤔

          I use Cloudron with Gandi & Hetzner

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          • fbartelsF Offline
            fbartelsF Offline
            fbartels
            App Dev
            wrote on last edited by
            #5

            I think you should be able to find an error for your upgrade in /home/yellowtent/platformdata/logs/box.log.

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            • E Offline
              E Offline
              ekevu123
              wrote on last edited by
              #6

              I am on Ubuntu 22.04 and I have been trying this already for several days. This is the log error I am getting:

              2023-10-03T11:56:03.354Z box:updater Update failed with error. { stack: 'BoxError: Version info mismatch\n' + ' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' + ' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' + ' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' + ' at async update (/home/yellowtent/box/src/updater.js:144:25)', name: 'BoxError', reason: 'External Error', details: {}, message: 'Version info mismatch' }
              2023-10-03T11:56:03.354Z box:tasks startTask: 2671 done. error: { stack: 'BoxError: Version info mismatch\n' + ' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' + ' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' + ' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' + ' at async update (/home/yellowtent/box/src/updater.js:144:25)', name: 'BoxError', reason: 'External Error', details: {}, message: 'Version info mismatch' }

              girishG 1 Reply Last reply
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              • E ekevu123

                I am on Ubuntu 22.04 and I have been trying this already for several days. This is the log error I am getting:

                2023-10-03T11:56:03.354Z box:updater Update failed with error. { stack: 'BoxError: Version info mismatch\n' + ' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' + ' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' + ' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' + ' at async update (/home/yellowtent/box/src/updater.js:144:25)', name: 'BoxError', reason: 'External Error', details: {}, message: 'Version info mismatch' }
                2023-10-03T11:56:03.354Z box:tasks startTask: 2671 done. error: { stack: 'BoxError: Version info mismatch\n' + ' at verifyUpdateInfo (/home/yellowtent/box/src/updater.js:101:87)\n' + ' at downloadAndVerifyRelease (/home/yellowtent/box/src/updater.js:112:11)\n' + ' at processTicksAndRejections (node:internal/process/task_queues:96:5)\n' + ' at async update (/home/yellowtent/box/src/updater.js:144:25)', name: 'BoxError', reason: 'External Error', details: {}, message: 'Version info mismatch' }

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @ekevu123 For that error:

                • rm /home/yellowtent/platformdata/update/*
                • systemctl restart box
                • Then, in the dashboard check for updates.

                It looks like it has cached the wrong update information somehow.

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                • E Offline
                  E Offline
                  ekevu123
                  wrote on last edited by
                  #8

                  Thank you, that has solved the problem!

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