Restarting - Waiting for a platform to initialize

[flaxxain]

Hello,

My Cloudron APP (Minio) is stuck at:

Restarting - Waiting for a platform to initialize

It was not responding so I restarted it and now it's all stuck at one point. Nothing is working nor the restart of the whole server as well.

Please help me ASAP.

My Recent LOGS:

Jan 07 06:55:49 ]11;?\
Jan 07 06:55:49 1: cmd/server-main.go:982:cmd.serverMain.func14()
Jan 07 06:55:49 2: cmd/server-main.go:562:cmd.bootstrapTrace()
Jan 07 06:55:49 3: cmd/server-main.go:983:cmd.serverMain.func14.1()
Jan 07 06:55:49 4: cmd/iam.go:255:cmd.(*IAMSys).Init()
Jan 07 06:55:49 5: cmd/logging.go:29:cmd.iamLogIf()
Jan 07 06:55:49 6: internal/logger/logger.go:268:logger.LogIf()
Jan 07 06:55:49 API: SYSTEM.iam
Jan 07 06:55:49 DeploymentID: d44a149e-d48a-4d65-9985-09a3dbdff02d
Jan 07 06:55:49 Error: Unable to initialize OpenID: Get "https://my.flaxxa.in/openid/.well-known/openid-configuration": dial tcp 172.18.0.1:443: i/o timeout (*fmt.wrapError)
Jan 07 06:55:49 Time: 01:25:49 UTC 01/07/2025
Jan 09 11:47:47 ==> Changing ownership
Jan 09 11:47:47 ==> Starting minio
Jan 09 11:48:02 ]11;?\
Jan 09 11:48:02 1: cmd/server-main.go:982:cmd.serverMain.func14()
Jan 09 11:48:02 2: cmd/server-main.go:562:cmd.bootstrapTrace()
Jan 09 11:48:02 3: cmd/server-main.go:983:cmd.serverMain.func14.1()
Jan 09 11:48:02 4: cmd/iam.go:255:cmd.(*IAMSys).Init()
Jan 09 11:48:02 5: cmd/logging.go:29:cmd.iamLogIf()
Jan 09 11:48:02 6: internal/logger/logger.go:268:logger.LogIf()
Jan 09 11:48:02 API: SYSTEM.iam
Jan 09 11:48:02 DeploymentID: d44a149e-d48a-4d65-9985-09a3dbdff02d
Jan 09 11:48:02 Error: Unable to initialize OpenID: Get "https://my.flaxxa.in/openid/.well-known/openid-configuration": dial tcp 172.18.0.1:443: i/o timeout (*fmt.wrapError)
Jan 09 11:48:02 Time: 06:18:02 UTC 01/09/2025
Jan 09 13:10:30 ]11;?\
Jan 09 13:10:30 4: cmd/iam.go:255:cmd.(*IAMSys).Init()
Jan 09 13:10:30 5: cmd/logging.go:29:cmd.iamLogIf()
Jan 09 13:10:30 6: internal/logger/logger.go:268:logger.LogIf()
Jan 09 13:10:30 API: SYSTEM.iam
Jan 09 13:10:30 DeploymentID: d44a149e-d48a-4d65-9985-09a3dbdff02d
Jan 09 13:10:30 Error: Unable to initialize OpenID: Get "https://my.flaxxa.in/openid/.well-known/openid-configuration": dial tcp 172.18.0.1:443: i/o timeout (*fmt.wrapError)
Jan 09 13:10:30 Time: 07:40:30 UTC 01/09/2025
Jan 09 13:10:31 1: cmd/server-main.go:982:cmd.serverMain.func14()
Jan 09 13:10:31 2: cmd/server-main.go:562:cmd.bootstrapTrace()
Jan 09 13:10:31 3: cmd/server-main.go:983:cmd.serverMain.func14.1()
Jan 09 13:11:17 ==> Changing ownership
Jan 09 13:11:17 ==> Starting minio

Thanks!

[joseph]

@flaxxain said in Restarting - Waiting for a platform to initialize:

Jan 07 06:55:49 Error: Unable to initialize OpenID: Get "https://my.flaxxa.in/openid/.well-known/openid-configuration": dial tcp 172.18.0.1:443: i/o timeout (*fmt.wrapError)

It seems minio doesn't start up because of openid configuration. Can you run curl https://my.flaxxa.in/openid/.well-known/openid-configuration via ssh and check if it fails or not?

[flaxxain]

Hello,

This is what I got:

curl https://my.flaxxa.in/openid/.well-known/openid-configuration
{"authorization_endpoint":"https://my.flaxxa.in/openid/auth","claims_parameter_supported":false,"claims_supported":["sub","email","email_verified","family_name","given_name","locale","name","preferred_username","picture","groups","sid","auth_time","iss"],"code_challenge_methods_supported":["S256"],"grant_types_supported":["authorization_code","implicit","refresh_token"],"issuer":"https://my.flaxxa.in/openid","jwks_uri":"https://my.flaxxa.in/openid/jwks","authorization_response_iss_parameter_supported":true,"response_modes_supported":["form_post","fragment","query"],"response_types_supported":["code","id_token","id_token token","code id_token","code token","code id_token token","none"],"scopes_supported":["openid","offline_access","email","profile","groups"],"subject_types_supported":["public"],"token_endpoint_auth_methods_supported":["client_secret_basic","client_secret_jwt","client_secret_post","private_key_jwt","none"],"token_endpoint_auth_signing_alg_values_supported":["HS256","RS256","PS256","ES256","EdDSA"],"token_endpoint":"https://my.flaxxa.in/openid/token","id_token_signing_alg_values_supported":["RS256"],"pushed_authorization_request_endpoint":"https://my.flaxxa.in/openid/request","request_parameter_supported":false,"request_uri_parameter_supported":false,"userinfo_endpoint":"https://my.flaxxa.in/openid/me","claim_types_supported":["normal"]}

[joseph]

@flaxxain can you put the app in recovery mode, then open a Web terminal and run that curl again?

[joseph]

Which version of Cloudron are you on?

[flaxxain]

Platform Version: v8.2.3 (Ubuntu 22.04.4 LTS)

Web Terminal of the app is Connecting & Reconnecting...

Web Terminal is not working.

Please help..

Thanks!

[flaxxain]

The recovery mode is also not working, it say App is Busy

[joseph]

@flaxxain if there is another task running, you will see an 'x' to cancel the task i.e right side of the progress bar. You can kill that task by pressing 'x' and then hopefully Reocvery mode work. Do you see such a 'x' button?

[flaxxain]

No, I did that way before but it's not working at all.
When I clicked on the 'x' icon it got me this error in console:

https://prnt.sc/TrHRCwX0BzyA

I hope this helps.

[joseph]

@flaxxain thanks for the screenshot! the issue is not with the app, the platform is not starting for some reason. Can you check /home/yellowtent/platformdata/logs/box.log ? You can do systemctl restart box and then the logs will tell you why some addon/service is not starting.

[flaxxain]

I tried to restart using the command and then I checked the logs:

https://prnt.sc/pYYHHOLwQA4g

I got the error:

2025-01-09T18:09:30.199Z box:services Attempt 1 failed. Will retry: Network error waiting for postgresql: Timeout of 20000ms exceeded

[joseph]

You can check docker logs -f postgresql why it's not starting. But looks like you only use minio and thus don't use postgres. You can just clean out postgres. See https://docs.cloudron.io/services/#corrupt-addon

[flaxxain]

https://prnt.sc/rD0wkBzyAg38

https://prnt.sc/9aeFNwUHbsls

https://prnt.sc/OtOkdtR8JD8Q

These are logs, nothing to see.. no errors when I ran the command you sent now.

These are my services currently:
https://prnt.sc/zWs6KktVUYn-

What's going on with the system? I'm not at all sure.

[flaxxain]

Ok, I did that, cleaned the postgres and then restart the container as well, but still nothing works.

What should I do?

[joseph]

@flaxxain very close, I think systemctl restart box will then start the platform. Can you try?

[flaxxain]

Joesph, nothing is working, it seems complete APP is stuck and not even a single process of working.

Please can you check this thoroughly and help on this? I did all you told but all in vain.

Please help!

[joseph]

@flaxxain I have reached out from support@

[flaxxain]

Replied you back. I have already enabled the SSH access in my system.

[joseph]

@flaxxain not sure why/how, but docker was corrupt. The box code was unable to reach the containers (like postgresql) via http . Solution was to run cloudron-support --recreate-docker which re-creates docker from scratch (without destroying any data).