Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. False positive on SpamHaus

False positive on SpamHaus

Scheduled Pinned Locked Moved Solved Support
spamhausemail
72 Posts 16 Posters 5.5k Views 17 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • P Offline
    P Offline
    p44
    translator
    wrote last edited by
    #52

    @james great, I will try. Thanks a lot

    1 Reply Last reply
    1
    • C Offline
      C Offline
      ccfu
      wrote last edited by ccfu
      #53

      SpamHaus connections from Cloudron are not at all reliable at the moment. As @girish wrote, something seems to have changed recently at SpamHaus.

      There are two issues that would appear to both be caused by the same problem (refused connections to the SpamHaus servers): the false positive reports that the IP is on the blocklist and the lack of blocklist checking of incoming mails resulting in mails from IPs that are on the blocklist not being identified as such. That could explain an increase in the amount spam getting through, though SpamAssassin rules should still filter a lot of these. SpamAssassin cannot delete incoming mails but can at least make sure they go straight to the Spam folder.

      There are other blocklists for incoming mail. I have had good results with Abusix, for example. It is not possible to set a different blocklist in the mail configuration checks though.

      1 Reply Last reply
      2
      • P Offline
        P Offline
        p44
        translator
        wrote last edited by
        #54

        @ccfu I exactly followed your advice: removed SpamHaus and added SpamAssassin rules https://forum.cloudron.io/post/105256 by @d19dotca

        1 Reply Last reply
        4
        • sponchS Offline
          sponchS Offline
          sponch
          wrote last edited by
          #55

          Same here.

          1 Reply Last reply
          1
          • N Offline
            N Offline
            neki
            wrote last edited by
            #56

            Hi, any news regarding the SpamHaus issue? My Cloudron server refuses messages from trustworthy addresses, and it really complicates my work. Thank you.

            1 Reply Last reply
            4
            • jamesJ Offline
              jamesJ Offline
              james
              Staff
              wrote last edited by
              #57

              We really need some more insights about this issue since reproduction is very hard to impossible.

              ⚠ Disclaimer ⚠

              If you are not comfortable posting your details here, I just enabled that everyone in the forum can send me private messages.
              Anything not related to this topic in my private messages will be ignored.


              To everyone affected, please provide us with the output of the following command from your Cloudron server:

               cloudron-support --send-diagnostics
              

              Adding to that, we could need the domain that you are using for mail.
              Furthermore, the more detailed you can describe your system and how you use it, the better we can try to reproduce this to find a solution.

              N 1 Reply Last reply
              3
              • P Offline
                P Offline
                p44
                translator
                wrote last edited by
                #58

                I removed SpamHaus form Mail ACL list and system continue giving "Email is not configured properly"...

                C 1 Reply Last reply
                0
                • P p44

                  I removed SpamHaus form Mail ACL list and system continue giving "Email is not configured properly"...

                  C Offline
                  C Offline
                  ccfu
                  wrote last edited by
                  #59

                  @p44 Removing the entry there only stops IP addresses of incoming mail from being checked against the blocklist. It does not affect the email configuration checks, and there is apparrently no way to override this at the moment.

                  P 1 Reply Last reply
                  1
                  • C ccfu

                    @p44 Removing the entry there only stops IP addresses of incoming mail from being checked against the blocklist. It does not affect the email configuration checks, and there is apparrently no way to override this at the moment.

                    P Offline
                    P Offline
                    p44
                    translator
                    wrote last edited by
                    #60

                    @ccfu thanks for your answer.

                    1 Reply Last reply
                    0
                    • jamesJ james

                      We really need some more insights about this issue since reproduction is very hard to impossible.

                      ⚠ Disclaimer ⚠

                      If you are not comfortable posting your details here, I just enabled that everyone in the forum can send me private messages.
                      Anything not related to this topic in my private messages will be ignored.


                      To everyone affected, please provide us with the output of the following command from your Cloudron server:

                       cloudron-support --send-diagnostics
                      

                      Adding to that, we could need the domain that you are using for mail.
                      Furthermore, the more detailed you can describe your system and how you use it, the better we can try to reproduce this to find a solution.

                      N Offline
                      N Offline
                      neki
                      wrote last edited by
                      #61

                      @james, I sent you details via chat yesterday. Or did you mean something else by "private message"?

                      jamesJ 1 Reply Last reply
                      0
                      • N neki

                        @james, I sent you details via chat yesterday. Or did you mean something else by "private message"?

                        jamesJ Offline
                        jamesJ Offline
                        james
                        Staff
                        wrote last edited by
                        #62

                        @neki that is all good.

                        1 Reply Last reply
                        0
                        • T Offline
                          T Offline
                          thetomester13
                          App Dev
                          wrote last edited by
                          #63

                          I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

                          It's a bit unclear at the moment if there is a resolution to this or not?

                          D jamesJ 2 Replies Last reply
                          1
                          • T thetomester13

                            I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

                            It's a bit unclear at the moment if there is a resolution to this or not?

                            D Offline
                            D Offline
                            DualOSWinWiz
                            wrote last edited by
                            #64

                            @thetomester13 are you on a vps or personal cloud?

                            1 Reply Last reply
                            0
                            • T thetomester13

                              I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

                              It's a bit unclear at the moment if there is a resolution to this or not?

                              jamesJ Offline
                              jamesJ Offline
                              james
                              Staff
                              wrote last edited by
                              #65

                              Hello @thetomester13 please read the post I've made here => https://forum.cloudron.io/post/107766

                              1 Reply Last reply
                              0
                              • T Offline
                                T Offline
                                thetomester13
                                App Dev
                                wrote last edited by
                                #66

                                @james thanks! Just DM'ed you with more information.

                                1 Reply Last reply
                                2
                                • N Offline
                                  N Offline
                                  neki
                                  wrote last edited by
                                  #67

                                  After several years running Cloudron, this issue made me shut down my server and find another hosting for my needs. I have had several issues in the past, and the support team was always willing to help, and I am very thankful for that. But this Spamhaus problem affected my private and business communication for several weeks with no foreseeable solution. I believe that I will use Cloudron for some less critical applications in the future.

                                  C SansGuidonS 2 Replies Last reply
                                  0
                                  • N neki

                                    After several years running Cloudron, this issue made me shut down my server and find another hosting for my needs. I have had several issues in the past, and the support team was always willing to help, and I am very thankful for that. But this Spamhaus problem affected my private and business communication for several weeks with no foreseeable solution. I believe that I will use Cloudron for some less critical applications in the future.

                                    C Offline
                                    C Offline
                                    ccfu
                                    wrote last edited by
                                    #68

                                    @neki If you are experiencing problems with inbound mail being rejected, have you tried just removing Spamhaus from the list of DNSBL checks?

                                    N 1 Reply Last reply
                                    0
                                    • N neki

                                      After several years running Cloudron, this issue made me shut down my server and find another hosting for my needs. I have had several issues in the past, and the support team was always willing to help, and I am very thankful for that. But this Spamhaus problem affected my private and business communication for several weeks with no foreseeable solution. I believe that I will use Cloudron for some less critical applications in the future.

                                      SansGuidonS Offline
                                      SansGuidonS Offline
                                      SansGuidon
                                      wrote last edited by
                                      #69

                                      @neki said in False positive on SpamHaus:

                                      After several years running Cloudron, this issue made me shut down my server and find another hosting for my needs. I have had several issues in the past, and the support team was always willing to help, and I am very thankful for that. But this Spamhaus problem affected my private and business communication for several weeks with no foreseeable solution. I believe that I will use Cloudron for some less critical applications in the future.

                                      This kind of situation clearly worries me about hosting my email on Cloudron and is the kind of concern I had expressed few weeks ago to people hosting their email on Cloudron. Ref: https://forum.cloudron.io/post/107104
                                      And just when I started to be less worried, this SpamHaus issue popping up and being such a blocker is quite concerning 🤔

                                      About me / Now

                                      N 1 Reply Last reply
                                      0
                                      • C ccfu

                                        @neki If you are experiencing problems with inbound mail being rejected, have you tried just removing Spamhaus from the list of DNSBL checks?

                                        N Offline
                                        N Offline
                                        neki
                                        wrote last edited by
                                        #70

                                        @ccfu No, I haven't tried removing Spamhaus from the list of DNSBL checks. However, I don't think it would help in my case. My IP address wasn't listed in Spamhaus, and the issue seemed to be related to a misconfiguration warning in Cloudron, even though everything was set up correctly. So I doubt that disabling Spamhaus would have made a difference.

                                        C 1 Reply Last reply
                                        0
                                        • SansGuidonS SansGuidon

                                          @neki said in False positive on SpamHaus:

                                          After several years running Cloudron, this issue made me shut down my server and find another hosting for my needs. I have had several issues in the past, and the support team was always willing to help, and I am very thankful for that. But this Spamhaus problem affected my private and business communication for several weeks with no foreseeable solution. I believe that I will use Cloudron for some less critical applications in the future.

                                          This kind of situation clearly worries me about hosting my email on Cloudron and is the kind of concern I had expressed few weeks ago to people hosting their email on Cloudron. Ref: https://forum.cloudron.io/post/107104
                                          And just when I started to be less worried, this SpamHaus issue popping up and being such a blocker is quite concerning 🤔

                                          N Offline
                                          N Offline
                                          neki
                                          wrote last edited by
                                          #71

                                          @SansGuidon James (@james) asked for more info from people having this issue so he can help, but I was the only one who responded. Not sure why ... maybe it affects only a few users and they do not use their email servers for important stuff, I don't really know. To me, it was a nightmare knowing that some messages for me were not delivered (not even to the spam folder).

                                          1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Bookmarks
                                          • Search