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  3. (outlook) Security certificate cannot be verified

(outlook) Security certificate cannot be verified

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  • P Offline
    P Offline
    PMConor
    wrote last edited by joseph
    #1

    Hi All,

    I'm experiencing issues with the cloudron emails certificates, and the ability to add emails to Outlook - mobile & PC. My cloudron certificates renew successfully, and when viewing the certificate everything looks to be setup correctly.

    When adding the mailbox to Outlook (PC), I get a 'Internet Security Warning' (screenshot). If i select 'Yes' i'm able to add the mailbox as normal with no issues.
    4f762cb6-57fe-429b-970c-9b574cecdba1-image.png

    When adding the mailbox to Outlook (Mobile), I get a 'Log-in Error' and unable to proceed any further.
    78d1ee66-7740-41e1-9559-9be8465e9312-image.png

    If more information is needed, please let me know - hopefully someone is able to assist.

    1 Reply Last reply
    1
    • fbartelsF Offline
      fbartelsF Offline
      fbartels
      App Dev
      wrote last edited by
      #8

      could it be that outlook wants to connect to something like imap.promentum.info and not the my subdomain?

      P 1 Reply Last reply
      3
      • J Offline
        J Offline
        joseph
        Staff
        wrote last edited by
        #2

        Is this error only with Outlook or with other clients (say k9, thunderbird)? You can also try Services -> Email -> Restart. This copies over the latest certs to mail server.

        You can also inspect the cert with openssl s_client -connect my_imap_server:993 -showcerts

        P 1 Reply Last reply
        1
        • J joseph marked this topic as a question
        • BrutalBirdieB Offline
          BrutalBirdieB Offline
          BrutalBirdie
          Partner
          wrote last edited by
          #3

          If the above from @joseph does not resolve the issue already, please press the View Certificate button and share the output of it.

          Like my work? Consider donating a drink. Cheers!

          P 1 Reply Last reply
          1
          • J joseph

            Is this error only with Outlook or with other clients (say k9, thunderbird)? You can also try Services -> Email -> Restart. This copies over the latest certs to mail server.

            You can also inspect the cert with openssl s_client -connect my_imap_server:993 -showcerts

            P Offline
            P Offline
            PMConor
            wrote last edited by
            #4

            Hi @joseph

            It seems to be only with Outlook, as when connecting via Thunderbird the certificate alert isn't prompted.

            The email service has been restarted a few times, with no change in the alert.

            When running the openssl s_client -connect my_imap_server:993 -showcerts command with my domain i get the below...

            openssl s_client -connect my.promentum.info:993 -showcerts
            CONNECTED(00000003)
            depth=2 C = US, O = Internet Security Research Group, CN = ISRG Root X1
            verify return:1
            depth=1 C = US, O = Let's Encrypt, CN = R10
            verify return:1
            depth=0 CN = my.promentum.info
            verify return:1
            ---
            Certificate chain
             0 s:CN = my.promentum.info
               i:C = US, O = Let's Encrypt, CN = R10
               a:PKEY: rsaEncryption, 4096 (bit); sigalg: RSA-SHA256
               v:NotBefore: Apr 24 06:12:01 2025 GMT; NotAfter: Jul 23 06:12:00 2025 GMT
            -----BEGIN CERTIFICATE-----
            MIIGIzCCBQugAwIBAgISBgI+vdmnnEoxarCbcXpIKAX2MA0GCSqGSIb3DQEBCwUA
            MDMxCzAJBgNVBAYTAlVTMRYwFAYDVQQKEw1MZXQncyBFbmNyeXB0MQwwCgYDVQQD
            EwNSMTAwHhcNMjUwNDI0MDYxMjAxWhcNMjUwNzIzMDYxMjAwWjAcMRowGAYDVQQD
            ExFteS5wcm9tZW50dW0uaW5mbzCCAiIwDQYJKoZIhvcNAQEBBQADggIPADCCAgoC
            ggIBANgymu/CtP2SR16zNF+DDsW5ewth0orrQizuNnIA4+gBoviHM3PvYA+0u06P
            QCSZOppA9GPW9ZTkTtx7ZWLl+Lq+z35tZuwB+b1f65xXblSv72nNvxz91uQwibsM
            AV2lr5qqXs10I1sP6bb/ZfS2NZaencsAZQs/vCK4iQ58JV2jCLYitXvZ1j49Qn2d
            I6zcCO6+ooyy7AA1YDBYLN2RBNSjuPC/WyicFcPgoHrjTq/CjcxUe5VswDgrn6fs
            4dj67+vP1+tFLkxKdE/3ch0gI6M1F1SQ5LZmpl+ffrZGFseHZLbS26dDI/d0ek4G
            eooUMoDOnfVpHAFdcGUkcwkPwd0Oz6BFFn/wg2LYAK3b79PTZNUriDn31PWVrmcQ
            zWjjrV0WkkRiLxXvwjgvUMahupeCGvJdiYqk81nCxD/XzSInMAsh6AGUtiabD/cY
            bYcRAW10ZonuFkF6n2ETcXPU2d7DAn1jr5VdU/6PXIB5wBPr6DhPURh+kur7l9jE
            0XqUB455GZJS89gNeFPWVqeZrjLRn3ncr9XvA55tJGN0NGTsAFQzqylumBKYjUSO
            ry4qQWnN6fdCqLDppzkIM24Exg6zPYw2xnlY4V1ZhRno2qFAiwGi+B6z338vIDXi
            JCv5wZhO+W2VVW5iS4Tl0nJVYdPf/tQQEHAioNBinmqpA8T1AgMBAAGjggJGMIIC
            QjAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMC
            MAwGA1UdEwEB/wQCMAAwHQYDVR0OBBYEFCA/yV310ZIEBrxJl4mTEKNxQw04MB8G
            A1UdIwQYMBaAFLu8w0el5LypxsOkcgwQjaI14cjoMFcGCCsGAQUFBwEBBEswSTAi
            BggrBgEFBQcwAYYWaHR0cDovL3IxMC5vLmxlbmNyLm9yZzAjBggrBgEFBQcwAoYX
            aHR0cDovL3IxMC5pLmxlbmNyLm9yZy8wHAYDVR0RBBUwE4IRbXkucHJvbWVudHVt
            LmluZm8wEwYDVR0gBAwwCjAIBgZngQwBAgEwLwYDVR0fBCgwJjAkoCKgIIYeaHR0
            cDovL3IxMC5jLmxlbmNyLm9yZy8xMTkuY3JsMIIBBAYKKwYBBAHWeQIEAgSB9QSB
            8gDwAHcApELFBklgYVSPD9TqnPt6LSZFTYepfy/fRVn2J086hFQAAAGWZqI/ogAA
            BAMASDBGAiEA3q1W2rs0s9hEz5CjC++l/irU5S8zg26g0cvM6TVgf6ECIQC78zTW
            Wa933xFGUdvw6kt9898XLVkNYAmEa/wmsE9OLAB1AA3h8jAr0w3BQGISCepVLvxH
            dHyx1+kw7w5CHrR+Tqo0AAABlmaiP6MAAAQDAEYwRAIgNmZhCRsQ0MU/AWc0eRmi
            nCwnmBq1/vUT5ZXzG6XZlAwCIA2xvRZepn493pQnjDaZs+l3c+5Gj7W9faNxgHEC
            dZQSMA0GCSqGSIb3DQEBCwUAA4IBAQCogapxmcXWwwbraRF0v7l9KFa4Kl4R05UW
            ZURy5QqWpjtOp3yqXrSpB3SJGasXnUo0LLieAEtHOR8O8+p0JoJKcHrAgStUBDvj
            jk0a8MR/A2aiw+aN3FK5HtN/6pBFz5Z7GUDf8EtH8JOSWaPtZisigVASQuUhkCWn
            wnvaZq3qT0jAGhfeTzdR3kq7DuY32PdYJSiwAgkrjzWuyT05hwAWoi6pMUukZPKv
            ERhyHKBYNClQcCAzlJx/KjDyvB0dlCGbhpqVtlwB0atF6DQW2MKUxWnjlPtRcNYc
            fxuGkCRT+tistk+ar3ueRDqrxKkldHNIFtPexCaDcS4ZGg2XsFiK
            -----END CERTIFICATE-----
             1 s:C = US, O = Let's Encrypt, CN = R10
               i:C = US, O = Internet Security Research Group, CN = ISRG Root X1
               a:PKEY: rsaEncryption, 2048 (bit); sigalg: RSA-SHA256
               v:NotBefore: Mar 13 00:00:00 2024 GMT; NotAfter: Mar 12 23:59:59 2027 GMT
            -----BEGIN CERTIFICATE-----
            MIIFBTCCAu2gAwIBAgIQS6hSk/eaL6JzBkuoBI110DANBgkqhkiG9w0BAQsFADBP
            MQswCQYDVQQGEwJVUzEpMCcGA1UEChMgSW50ZXJuZXQgU2VjdXJpdHkgUmVzZWFy
            Y2ggR3JvdXAxFTATBgNVBAMTDElTUkcgUm9vdCBYMTAeFw0yNDAzMTMwMDAwMDBa
            Fw0yNzAzMTIyMzU5NTlaMDMxCzAJBgNVBAYTAlVTMRYwFAYDVQQKEw1MZXQncyBF
            bmNyeXB0MQwwCgYDVQQDEwNSMTAwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK
            AoIBAQDPV+XmxFQS7bRH/sknWHZGUCiMHT6I3wWd1bUYKb3dtVq/+vbOo76vACFL
            YlpaPAEvxVgD9on/jhFD68G14BQHlo9vH9fnuoE5CXVlt8KvGFs3Jijno/QHK20a
            /6tYvJWuQP/py1fEtVt/eA0YYbwX51TGu0mRzW4Y0YCF7qZlNrx06rxQTOr8IfM4
            FpOUurDTazgGzRYSespSdcitdrLCnF2YRVxvYXvGLe48E1KGAdlX5jgc3421H5KR
            mudKHMxFqHJV8LDmowfs/acbZp4/SItxhHFYyTr6717yW0QrPHTnj7JHwQdqzZq3
            DZb3EoEmUVQK7GH29/Xi8orIlQ2NAgMBAAGjgfgwgfUwDgYDVR0PAQH/BAQDAgGG
            MB0GA1UdJQQWMBQGCCsGAQUFBwMCBggrBgEFBQcDATASBgNVHRMBAf8ECDAGAQH/
            AgEAMB0GA1UdDgQWBBS7vMNHpeS8qcbDpHIMEI2iNeHI6DAfBgNVHSMEGDAWgBR5
            tFnme7bl5AFzgAiIyBpY9umbbjAyBggrBgEFBQcBAQQmMCQwIgYIKwYBBQUHMAKG
            Fmh0dHA6Ly94MS5pLmxlbmNyLm9yZy8wEwYDVR0gBAwwCjAIBgZngQwBAgEwJwYD
            VR0fBCAwHjAcoBqgGIYWaHR0cDovL3gxLmMubGVuY3Iub3JnLzANBgkqhkiG9w0B
            AQsFAAOCAgEAkrHnQTfreZ2B5s3iJeE6IOmQRJWjgVzPw139vaBw1bGWKCIL0vIo
            zwzn1OZDjCQiHcFCktEJr59L9MhwTyAWsVrdAfYf+B9haxQnsHKNY67u4s5Lzzfd
            u6PUzeetUK29v+PsPmI2cJkxp+iN3epi4hKu9ZzUPSwMqtCceb7qPVxEbpYxY1p9
            1n5PJKBLBX9eb9LU6l8zSxPWV7bK3lG4XaMJgnT9x3ies7msFtpKK5bDtotij/l0
            GaKeA97pb5uwD9KgWvaFXMIEt8jVTjLEvwRdvCn294GPDF08U8lAkIv7tghluaQh
            1QnlE4SEN4LOECj8dsIGJXpGUk3aU3KkJz9icKy+aUgA+2cP21uh6NcDIS3XyfaZ
            QjmDQ993ChII8SXWupQZVBiIpcWO4RqZk3lr7Bz5MUCwzDIA359e57SSq5CCkY0N
            4B6Vulk7LktfwrdGNVI5BsC9qqxSwSKgRJeZ9wygIaehbHFHFhcBaMDKpiZlBHyz
            rsnnlFXCb5s8HKn5LsUgGvB24L7sGNZP2CX7dhHov+YhD+jozLW2p9W4959Bz2Ei
            RmqDtmiXLnzqTpXbI+suyCsohKRg6Un0RC47+cpiVwHiXZAW+cn8eiNIjqbVgXLx
            KPpdzvvtTnOPlC7SQZSYmdunr3Bf9b77AiC/ZidstK36dRILKz7OA54=
            -----END CERTIFICATE-----
            ---
            Server certificate
            subject=CN = my.promentum.info
            issuer=C = US, O = Let's Encrypt, CN = R10
            ---
            No client certificate CA names sent
            Peer signing digest: SHA256
            Peer signature type: RSA-PSS
            Server Temp Key: X25519, 253 bits
            ---
            SSL handshake has read 3685 bytes and written 399 bytes
            Verification: OK
            ---
            New, TLSv1.3, Cipher is TLS_AES_256_GCM_SHA384
            Server public key is 4096 bit
            Secure Renegotiation IS NOT supported
            Compression: NONE
            Expansion: NONE
            No ALPN negotiated
            Early data was not sent
            Verify return code: 0 (ok)
            ---
            ---
            Post-Handshake New Session Ticket arrived:
            SSL-Session:
                Protocol  : TLSv1.3
                Cipher    : TLS_AES_256_GCM_SHA384
                Session-ID: 4BD471C720F74F914D6FD783B8289F6CA08BA52BFAF89D2D46B8D89F992845D7
                Session-ID-ctx:
                Resumption PSK: 1B942C5384C631FA71F4D00D41838CCC0F1A02A91563D3085A555F10BDBBCB8B049495AC765610B1B711BD5728F188BA
                PSK identity: None
                PSK identity hint: None
                SRP username: None
                TLS session ticket lifetime hint: 7200 (seconds)
                TLS session ticket:
                0000 - a3 8b 31 e5 cf 07 1e 35-20 f2 7d ce 82 ee 02 61   ..1....5 .}....a
                0010 - ea ff f1 f0 17 1e 74 0c-79 48 a3 6b b3 2d 2e 69   ......t.yH.k.-.i
                0020 - fb 3f 92 1a 2c 81 74 10-17 11 70 32 74 99 35 12   .?..,.t...p2t.5.
                0030 - 01 b0 78 e2 c3 3a 9d ed-3a bc 7b 2c dc 89 be 81   ..x..:..:.{,....
                0040 - c5 0c 3b 63 bb 9c e1 b9-54 5c b4 94 4b 97 c5 77   ..;c....T\..K..w
                0050 - 82 85 7d 42 1b d3 10 6c-e9 01 30 95 13 2e de 5c   ..}B...l..0....\
                0060 - 6f 05 dc 5f 45 11 51 d0-01 08 78 c7 71 76 09 f6   o.._E.Q...x.qv..
                0070 - ec df b6 86 2e fb 13 b2-bf 68 a8 33 80 72 4d b2   .........h.3.rM.
                0080 - 0b b6 ab f2 f2 30 8b 64-f3 bf 60 18 bb cb 6d 2e   .....0.d..`...m.
                0090 - e7 6a 8e a0 d4 06 2d 28-8a ef e4 43 ff bd ca d9   .j....-(...C....
                00a0 - ca 8c 87 e2 97 c5 e2 c8-90 ac 16 e9 ff f5 63 31   ..............c1
                00b0 - 08 87 d3 76 c8 a7 f8 3e-a4 6f 95 17 bc 36 a6 a1   ...v...>.o...6..
                00c0 - 37 53 8b da ba 50 35 ad-50 3d 34 b6 77 9c cd 3b   7S...P5.P=4.w..;
                00d0 - 36 02 5c 48 93 dd ba 45-bb 2d ce b6 63 59 b6 58   6.\H...E.-..cY.X
            
                Start Time: 1746784945
                Timeout   : 7200 (sec)
                Verify return code: 0 (ok)
                Extended master secret: no
                Max Early Data: 0
            ---
            read R BLOCK
            ---
            Post-Handshake New Session Ticket arrived:
            SSL-Session:
                Protocol  : TLSv1.3
                Cipher    : TLS_AES_256_GCM_SHA384
                Session-ID: 85CF897B8F0BB087A3ADDD697F374EF68FB6A7E0B5CD8A6ABA6D0D71B882B7DF
                Session-ID-ctx:
                Resumption PSK: AE9A476653A062F858587ED044F35B7A574AF3DFEAE1665F4025F62FE3FB4F76A66F501F212FFC0534D90E6BDF6A5BFB
                PSK identity: None
                PSK identity hint: None
                SRP username: None
                TLS session ticket lifetime hint: 7200 (seconds)
                TLS session ticket:
                0000 - a3 8b 31 e5 cf 07 1e 35-20 f2 7d ce 82 ee 02 61   ..1....5 .}....a
                0010 - 75 9a 28 8b 45 5b d4 c8-b7 a6 48 e7 6a ab a2 ec   u.(.E[....H.j...
                0020 - 7f b1 83 33 3e d1 db 4b-db 68 ec 05 58 6e 29 c7   ...3>..K.h..Xn).
                0030 - 98 6c a5 50 61 2a d9 10-89 bd 8a d5 99 a6 77 f6   .l.Pa*........w.
                0040 - dd 59 b0 0f 51 70 75 bf-54 2c 46 86 71 d3 63 cb   .Y..Qpu.T,F.q.c.
                0050 - 93 22 f8 0f b9 73 1b 98-12 45 3b 1a 3b 0c f7 93   ."...s...E;.;...
                0060 - f2 b3 b5 74 11 90 0b 6d-c9 ec 0c cc 8e 8e 24 a5   ...t...m......$.
                0070 - 14 61 a8 d1 39 99 14 23-2e 7f 23 c5 61 b0 07 f9   .a..9..#..#.a...
                0080 - a4 31 22 a3 1d 2f 78 51-f4 54 19 8c 4f 82 73 e7   .1"../xQ.T..O.s.
                0090 - 0b f0 18 fe 55 6f e5 de-ea 49 b5 95 b2 17 d9 d4   ....Uo...I......
                00a0 - 9f a1 0f 18 5f 45 42 32-72 43 42 e6 bb 6e d3 d4   ...._EB2rCB..n..
                00b0 - bb 77 5a 0a 9f 0b 03 a1-06 7a 9e 95 3e da 8a 90   .wZ......z..>...
                00c0 - 5a 53 a0 9b 1f 0c 8d 4e-99 25 ed 87 64 28 81 f4   ZS.....N.%..d(..
                00d0 - af 83 b8 2b cd a5 8d 87-99 56 f3 43 e2 87 52 32   ...+.....V.C..R2
            
                Start Time: 1746784945
                Timeout   : 7200 (sec)
                Verify return code: 0 (ok)
                Extended master secret: no
                Max Early Data: 0
            ---
            read R BLOCK
            * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN] Dovecot (Ubuntu) ready.
            
            
            J 1 Reply Last reply
            0
            • BrutalBirdieB BrutalBirdie

              If the above from @joseph does not resolve the issue already, please press the View Certificate button and share the output of it.

              P Offline
              P Offline
              PMConor
              wrote last edited by PMConor
              #5

              Hi @BrutalBirdie

              These are the screenshots of the certificate...

              979fe96f-2bdb-40fa-9fa2-a52a7b19e6a6-image.png

              aa31d97f-c9e0-4734-98e0-70635499378a-image.png
              d5ecfbf0-f10c-4b83-8fa8-d3e762d57abc-image.png

              4e206817-32f8-4b35-8055-7f53c37465ee-image.png
              c14f069a-eddd-4b81-943c-027ef07724b1-image.png

              4555e880-26d8-42f9-83c5-32219a1e3288-image.png

              9cd58781-0893-4143-95da-54bc3504e9c4-image.png

              ae81d260-cbe3-4ef6-b877-7b040b450838-image.png

              1 Reply Last reply
              0
              • P PMConor

                Hi @joseph

                It seems to be only with Outlook, as when connecting via Thunderbird the certificate alert isn't prompted.

                The email service has been restarted a few times, with no change in the alert.

                When running the openssl s_client -connect my_imap_server:993 -showcerts command with my domain i get the below...

                openssl s_client -connect my.promentum.info:993 -showcerts
                CONNECTED(00000003)
                depth=2 C = US, O = Internet Security Research Group, CN = ISRG Root X1
                verify return:1
                depth=1 C = US, O = Let's Encrypt, CN = R10
                verify return:1
                depth=0 CN = my.promentum.info
                verify return:1
                ---
                Certificate chain
                 0 s:CN = my.promentum.info
                   i:C = US, O = Let's Encrypt, CN = R10
                   a:PKEY: rsaEncryption, 4096 (bit); sigalg: RSA-SHA256
                   v:NotBefore: Apr 24 06:12:01 2025 GMT; NotAfter: Jul 23 06:12:00 2025 GMT
                -----BEGIN CERTIFICATE-----
                MIIGIzCCBQugAwIBAgISBgI+vdmnnEoxarCbcXpIKAX2MA0GCSqGSIb3DQEBCwUA
                MDMxCzAJBgNVBAYTAlVTMRYwFAYDVQQKEw1MZXQncyBFbmNyeXB0MQwwCgYDVQQD
                EwNSMTAwHhcNMjUwNDI0MDYxMjAxWhcNMjUwNzIzMDYxMjAwWjAcMRowGAYDVQQD
                ExFteS5wcm9tZW50dW0uaW5mbzCCAiIwDQYJKoZIhvcNAQEBBQADggIPADCCAgoC
                ggIBANgymu/CtP2SR16zNF+DDsW5ewth0orrQizuNnIA4+gBoviHM3PvYA+0u06P
                QCSZOppA9GPW9ZTkTtx7ZWLl+Lq+z35tZuwB+b1f65xXblSv72nNvxz91uQwibsM
                AV2lr5qqXs10I1sP6bb/ZfS2NZaencsAZQs/vCK4iQ58JV2jCLYitXvZ1j49Qn2d
                I6zcCO6+ooyy7AA1YDBYLN2RBNSjuPC/WyicFcPgoHrjTq/CjcxUe5VswDgrn6fs
                4dj67+vP1+tFLkxKdE/3ch0gI6M1F1SQ5LZmpl+ffrZGFseHZLbS26dDI/d0ek4G
                eooUMoDOnfVpHAFdcGUkcwkPwd0Oz6BFFn/wg2LYAK3b79PTZNUriDn31PWVrmcQ
                zWjjrV0WkkRiLxXvwjgvUMahupeCGvJdiYqk81nCxD/XzSInMAsh6AGUtiabD/cY
                bYcRAW10ZonuFkF6n2ETcXPU2d7DAn1jr5VdU/6PXIB5wBPr6DhPURh+kur7l9jE
                0XqUB455GZJS89gNeFPWVqeZrjLRn3ncr9XvA55tJGN0NGTsAFQzqylumBKYjUSO
                ry4qQWnN6fdCqLDppzkIM24Exg6zPYw2xnlY4V1ZhRno2qFAiwGi+B6z338vIDXi
                JCv5wZhO+W2VVW5iS4Tl0nJVYdPf/tQQEHAioNBinmqpA8T1AgMBAAGjggJGMIIC
                QjAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMC
                MAwGA1UdEwEB/wQCMAAwHQYDVR0OBBYEFCA/yV310ZIEBrxJl4mTEKNxQw04MB8G
                A1UdIwQYMBaAFLu8w0el5LypxsOkcgwQjaI14cjoMFcGCCsGAQUFBwEBBEswSTAi
                BggrBgEFBQcwAYYWaHR0cDovL3IxMC5vLmxlbmNyLm9yZzAjBggrBgEFBQcwAoYX
                aHR0cDovL3IxMC5pLmxlbmNyLm9yZy8wHAYDVR0RBBUwE4IRbXkucHJvbWVudHVt
                LmluZm8wEwYDVR0gBAwwCjAIBgZngQwBAgEwLwYDVR0fBCgwJjAkoCKgIIYeaHR0
                cDovL3IxMC5jLmxlbmNyLm9yZy8xMTkuY3JsMIIBBAYKKwYBBAHWeQIEAgSB9QSB
                8gDwAHcApELFBklgYVSPD9TqnPt6LSZFTYepfy/fRVn2J086hFQAAAGWZqI/ogAA
                BAMASDBGAiEA3q1W2rs0s9hEz5CjC++l/irU5S8zg26g0cvM6TVgf6ECIQC78zTW
                Wa933xFGUdvw6kt9898XLVkNYAmEa/wmsE9OLAB1AA3h8jAr0w3BQGISCepVLvxH
                dHyx1+kw7w5CHrR+Tqo0AAABlmaiP6MAAAQDAEYwRAIgNmZhCRsQ0MU/AWc0eRmi
                nCwnmBq1/vUT5ZXzG6XZlAwCIA2xvRZepn493pQnjDaZs+l3c+5Gj7W9faNxgHEC
                dZQSMA0GCSqGSIb3DQEBCwUAA4IBAQCogapxmcXWwwbraRF0v7l9KFa4Kl4R05UW
                ZURy5QqWpjtOp3yqXrSpB3SJGasXnUo0LLieAEtHOR8O8+p0JoJKcHrAgStUBDvj
                jk0a8MR/A2aiw+aN3FK5HtN/6pBFz5Z7GUDf8EtH8JOSWaPtZisigVASQuUhkCWn
                wnvaZq3qT0jAGhfeTzdR3kq7DuY32PdYJSiwAgkrjzWuyT05hwAWoi6pMUukZPKv
                ERhyHKBYNClQcCAzlJx/KjDyvB0dlCGbhpqVtlwB0atF6DQW2MKUxWnjlPtRcNYc
                fxuGkCRT+tistk+ar3ueRDqrxKkldHNIFtPexCaDcS4ZGg2XsFiK
                -----END CERTIFICATE-----
                 1 s:C = US, O = Let's Encrypt, CN = R10
                   i:C = US, O = Internet Security Research Group, CN = ISRG Root X1
                   a:PKEY: rsaEncryption, 2048 (bit); sigalg: RSA-SHA256
                   v:NotBefore: Mar 13 00:00:00 2024 GMT; NotAfter: Mar 12 23:59:59 2027 GMT
                -----BEGIN CERTIFICATE-----
                MIIFBTCCAu2gAwIBAgIQS6hSk/eaL6JzBkuoBI110DANBgkqhkiG9w0BAQsFADBP
                MQswCQYDVQQGEwJVUzEpMCcGA1UEChMgSW50ZXJuZXQgU2VjdXJpdHkgUmVzZWFy
                Y2ggR3JvdXAxFTATBgNVBAMTDElTUkcgUm9vdCBYMTAeFw0yNDAzMTMwMDAwMDBa
                Fw0yNzAzMTIyMzU5NTlaMDMxCzAJBgNVBAYTAlVTMRYwFAYDVQQKEw1MZXQncyBF
                bmNyeXB0MQwwCgYDVQQDEwNSMTAwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK
                AoIBAQDPV+XmxFQS7bRH/sknWHZGUCiMHT6I3wWd1bUYKb3dtVq/+vbOo76vACFL
                YlpaPAEvxVgD9on/jhFD68G14BQHlo9vH9fnuoE5CXVlt8KvGFs3Jijno/QHK20a
                /6tYvJWuQP/py1fEtVt/eA0YYbwX51TGu0mRzW4Y0YCF7qZlNrx06rxQTOr8IfM4
                FpOUurDTazgGzRYSespSdcitdrLCnF2YRVxvYXvGLe48E1KGAdlX5jgc3421H5KR
                mudKHMxFqHJV8LDmowfs/acbZp4/SItxhHFYyTr6717yW0QrPHTnj7JHwQdqzZq3
                DZb3EoEmUVQK7GH29/Xi8orIlQ2NAgMBAAGjgfgwgfUwDgYDVR0PAQH/BAQDAgGG
                MB0GA1UdJQQWMBQGCCsGAQUFBwMCBggrBgEFBQcDATASBgNVHRMBAf8ECDAGAQH/
                AgEAMB0GA1UdDgQWBBS7vMNHpeS8qcbDpHIMEI2iNeHI6DAfBgNVHSMEGDAWgBR5
                tFnme7bl5AFzgAiIyBpY9umbbjAyBggrBgEFBQcBAQQmMCQwIgYIKwYBBQUHMAKG
                Fmh0dHA6Ly94MS5pLmxlbmNyLm9yZy8wEwYDVR0gBAwwCjAIBgZngQwBAgEwJwYD
                VR0fBCAwHjAcoBqgGIYWaHR0cDovL3gxLmMubGVuY3Iub3JnLzANBgkqhkiG9w0B
                AQsFAAOCAgEAkrHnQTfreZ2B5s3iJeE6IOmQRJWjgVzPw139vaBw1bGWKCIL0vIo
                zwzn1OZDjCQiHcFCktEJr59L9MhwTyAWsVrdAfYf+B9haxQnsHKNY67u4s5Lzzfd
                u6PUzeetUK29v+PsPmI2cJkxp+iN3epi4hKu9ZzUPSwMqtCceb7qPVxEbpYxY1p9
                1n5PJKBLBX9eb9LU6l8zSxPWV7bK3lG4XaMJgnT9x3ies7msFtpKK5bDtotij/l0
                GaKeA97pb5uwD9KgWvaFXMIEt8jVTjLEvwRdvCn294GPDF08U8lAkIv7tghluaQh
                1QnlE4SEN4LOECj8dsIGJXpGUk3aU3KkJz9icKy+aUgA+2cP21uh6NcDIS3XyfaZ
                QjmDQ993ChII8SXWupQZVBiIpcWO4RqZk3lr7Bz5MUCwzDIA359e57SSq5CCkY0N
                4B6Vulk7LktfwrdGNVI5BsC9qqxSwSKgRJeZ9wygIaehbHFHFhcBaMDKpiZlBHyz
                rsnnlFXCb5s8HKn5LsUgGvB24L7sGNZP2CX7dhHov+YhD+jozLW2p9W4959Bz2Ei
                RmqDtmiXLnzqTpXbI+suyCsohKRg6Un0RC47+cpiVwHiXZAW+cn8eiNIjqbVgXLx
                KPpdzvvtTnOPlC7SQZSYmdunr3Bf9b77AiC/ZidstK36dRILKz7OA54=
                -----END CERTIFICATE-----
                ---
                Server certificate
                subject=CN = my.promentum.info
                issuer=C = US, O = Let's Encrypt, CN = R10
                ---
                No client certificate CA names sent
                Peer signing digest: SHA256
                Peer signature type: RSA-PSS
                Server Temp Key: X25519, 253 bits
                ---
                SSL handshake has read 3685 bytes and written 399 bytes
                Verification: OK
                ---
                New, TLSv1.3, Cipher is TLS_AES_256_GCM_SHA384
                Server public key is 4096 bit
                Secure Renegotiation IS NOT supported
                Compression: NONE
                Expansion: NONE
                No ALPN negotiated
                Early data was not sent
                Verify return code: 0 (ok)
                ---
                ---
                Post-Handshake New Session Ticket arrived:
                SSL-Session:
                    Protocol  : TLSv1.3
                    Cipher    : TLS_AES_256_GCM_SHA384
                    Session-ID: 4BD471C720F74F914D6FD783B8289F6CA08BA52BFAF89D2D46B8D89F992845D7
                    Session-ID-ctx:
                    Resumption PSK: 1B942C5384C631FA71F4D00D41838CCC0F1A02A91563D3085A555F10BDBBCB8B049495AC765610B1B711BD5728F188BA
                    PSK identity: None
                    PSK identity hint: None
                    SRP username: None
                    TLS session ticket lifetime hint: 7200 (seconds)
                    TLS session ticket:
                    0000 - a3 8b 31 e5 cf 07 1e 35-20 f2 7d ce 82 ee 02 61   ..1....5 .}....a
                    0010 - ea ff f1 f0 17 1e 74 0c-79 48 a3 6b b3 2d 2e 69   ......t.yH.k.-.i
                    0020 - fb 3f 92 1a 2c 81 74 10-17 11 70 32 74 99 35 12   .?..,.t...p2t.5.
                    0030 - 01 b0 78 e2 c3 3a 9d ed-3a bc 7b 2c dc 89 be 81   ..x..:..:.{,....
                    0040 - c5 0c 3b 63 bb 9c e1 b9-54 5c b4 94 4b 97 c5 77   ..;c....T\..K..w
                    0050 - 82 85 7d 42 1b d3 10 6c-e9 01 30 95 13 2e de 5c   ..}B...l..0....\
                    0060 - 6f 05 dc 5f 45 11 51 d0-01 08 78 c7 71 76 09 f6   o.._E.Q...x.qv..
                    0070 - ec df b6 86 2e fb 13 b2-bf 68 a8 33 80 72 4d b2   .........h.3.rM.
                    0080 - 0b b6 ab f2 f2 30 8b 64-f3 bf 60 18 bb cb 6d 2e   .....0.d..`...m.
                    0090 - e7 6a 8e a0 d4 06 2d 28-8a ef e4 43 ff bd ca d9   .j....-(...C....
                    00a0 - ca 8c 87 e2 97 c5 e2 c8-90 ac 16 e9 ff f5 63 31   ..............c1
                    00b0 - 08 87 d3 76 c8 a7 f8 3e-a4 6f 95 17 bc 36 a6 a1   ...v...>.o...6..
                    00c0 - 37 53 8b da ba 50 35 ad-50 3d 34 b6 77 9c cd 3b   7S...P5.P=4.w..;
                    00d0 - 36 02 5c 48 93 dd ba 45-bb 2d ce b6 63 59 b6 58   6.\H...E.-..cY.X
                
                    Start Time: 1746784945
                    Timeout   : 7200 (sec)
                    Verify return code: 0 (ok)
                    Extended master secret: no
                    Max Early Data: 0
                ---
                read R BLOCK
                ---
                Post-Handshake New Session Ticket arrived:
                SSL-Session:
                    Protocol  : TLSv1.3
                    Cipher    : TLS_AES_256_GCM_SHA384
                    Session-ID: 85CF897B8F0BB087A3ADDD697F374EF68FB6A7E0B5CD8A6ABA6D0D71B882B7DF
                    Session-ID-ctx:
                    Resumption PSK: AE9A476653A062F858587ED044F35B7A574AF3DFEAE1665F4025F62FE3FB4F76A66F501F212FFC0534D90E6BDF6A5BFB
                    PSK identity: None
                    PSK identity hint: None
                    SRP username: None
                    TLS session ticket lifetime hint: 7200 (seconds)
                    TLS session ticket:
                    0000 - a3 8b 31 e5 cf 07 1e 35-20 f2 7d ce 82 ee 02 61   ..1....5 .}....a
                    0010 - 75 9a 28 8b 45 5b d4 c8-b7 a6 48 e7 6a ab a2 ec   u.(.E[....H.j...
                    0020 - 7f b1 83 33 3e d1 db 4b-db 68 ec 05 58 6e 29 c7   ...3>..K.h..Xn).
                    0030 - 98 6c a5 50 61 2a d9 10-89 bd 8a d5 99 a6 77 f6   .l.Pa*........w.
                    0040 - dd 59 b0 0f 51 70 75 bf-54 2c 46 86 71 d3 63 cb   .Y..Qpu.T,F.q.c.
                    0050 - 93 22 f8 0f b9 73 1b 98-12 45 3b 1a 3b 0c f7 93   ."...s...E;.;...
                    0060 - f2 b3 b5 74 11 90 0b 6d-c9 ec 0c cc 8e 8e 24 a5   ...t...m......$.
                    0070 - 14 61 a8 d1 39 99 14 23-2e 7f 23 c5 61 b0 07 f9   .a..9..#..#.a...
                    0080 - a4 31 22 a3 1d 2f 78 51-f4 54 19 8c 4f 82 73 e7   .1"../xQ.T..O.s.
                    0090 - 0b f0 18 fe 55 6f e5 de-ea 49 b5 95 b2 17 d9 d4   ....Uo...I......
                    00a0 - 9f a1 0f 18 5f 45 42 32-72 43 42 e6 bb 6e d3 d4   ...._EB2rCB..n..
                    00b0 - bb 77 5a 0a 9f 0b 03 a1-06 7a 9e 95 3e da 8a 90   .wZ......z..>...
                    00c0 - 5a 53 a0 9b 1f 0c 8d 4e-99 25 ed 87 64 28 81 f4   ZS.....N.%..d(..
                    00d0 - af 83 b8 2b cd a5 8d 87-99 56 f3 43 e2 87 52 32   ...+.....V.C..R2
                
                    Start Time: 1746784945
                    Timeout   : 7200 (sec)
                    Verify return code: 0 (ok)
                    Extended master secret: no
                    Max Early Data: 0
                ---
                read R BLOCK
                * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN] Dovecot (Ubuntu) ready.
                
                
                J Offline
                J Offline
                joseph
                Staff
                wrote last edited by
                #6

                @PMConor said in Security certificate cannot be verified:

                It seems to be only with Outlook, as when connecting via Thunderbird the certificate alert isn't prompted.

                the certs look correct and valid . So, it's some outlook client issue . I don't have a Windows PC to test but by mobile do you mean Android app ?

                P 1 Reply Last reply
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                • J joseph

                  @PMConor said in Security certificate cannot be verified:

                  It seems to be only with Outlook, as when connecting via Thunderbird the certificate alert isn't prompted.

                  the certs look correct and valid . So, it's some outlook client issue . I don't have a Windows PC to test but by mobile do you mean Android app ?

                  P Offline
                  P Offline
                  PMConor
                  wrote last edited by
                  #7

                  @joseph Yes, we all use the official 'Microsoft Outlook' app.

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                  • fbartelsF Offline
                    fbartelsF Offline
                    fbartels
                    App Dev
                    wrote last edited by
                    #8

                    could it be that outlook wants to connect to something like imap.promentum.info and not the my subdomain?

                    P 1 Reply Last reply
                    3
                    • J Offline
                      J Offline
                      joseph
                      Staff
                      wrote last edited by
                      #9

                      FWIW, I could connect with the Outlook App to my mail server using Android just fine . I had to enter settings manually . Port 993 SSL and Port 597 StartTls

                      1 Reply Last reply
                      0
                      • fbartelsF fbartels

                        could it be that outlook wants to connect to something like imap.promentum.info and not the my subdomain?

                        P Offline
                        P Offline
                        PMConor
                        wrote last edited by
                        #10

                        Hi @fbartels

                        You're right, double checked and it always defaults to smtp. instead of .my

                        When manually changing on both PC and Mobile, the SMTP accounts can be added without the certificate error!

                        Thanks Everyone!

                        1 Reply Last reply
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                        • P PMConor has marked this topic as solved
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