Issue Running cloudron-support --troubleshoot After Reboot

[RoloufGoudebin]

Hello everyone,

I ran into an issue with Cloudron and had to run the following command:

sudo cloudron-support --recreate-docker

However, now after the first reboot, when I try to run the command again, I get this error:

/usr/bin/cloudron-support: line 685: warning: command not found

You will find some logs here :

sudo cloudron-support --troubleshoot
Vendor: ASUSTeK COMPUTER INC. Product: 5001_OVH
Linux: 5.15.0-163-generic
Ubuntu: jammy 22.04
Processor: Intel(R) Xeon(R) E-2236 CPU @ 3.40GHz x 12
RAM: 65758136KB
Disk: /dev/md3        3.3T
[FAIL]	node version is incorrect. Expecting 20.18.0. Got 22.20.0.
You can try the following to fix the problem:
    ln -sf /usr/local/node-20.18.0/bin/node /usr/bin/node
    ln -sf /usr/local/node-20.18.0/bin/npm /usr/bin/npm
    systemctl restart box

2025-12-09T11:00:37.419Z box:server ==========================================
2025-12-09T11:00:37.419Z box:server            Cloudron 8.3.2  
2025-12-09T11:00:37.419Z box:server ==========================================
2025-12-09T11:00:37.419Z box:platform initialize: start platform
2025-12-09T11:00:37.438Z box:tasks stopAllTasks: stopping all tasks
2025-12-09T11:00:37.438Z box:shell tasks /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
2025-12-09T11:00:37.451Z box:shell All tasks stopped

2025-12-09T11:00:37.539Z box:locks releaseAll: all locks released
2025-12-09T11:00:37.543Z box:reverseproxy writeDashboardConfig: writing dashboard config for mamoot.be
2025-12-09T11:00:37.550Z box:shell reverseproxy: openssl x509 -in /home/yellowtent/platformdata/nginx/cert/_.mamoot.be.cert -noout -ocsp_uri
2025-12-09T11:00:37.560Z box:shell reverseproxy /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
2025-12-09T11:00:37.849Z box:platform onActivated: starting post activation services
2025-12-09T11:00:37.850Z box:platform startInfra: checking infrastructure
2025-12-09T11:00:37.850Z box:platform startInfra: infra is uptodate at version 49.8.0
2025-12-09T11:00:37.850Z box:platform onInfraReady: platform is ready. infra changed: false
2025-12-09T11:00:37.850Z box:apps schedulePendingTasks: scheduling app tasks
2025-12-09T11:00:37.871Z box:apptaskmanager started
2025-12-09T11:00:37.872Z box:cron startJobs: starting cron jobs with hour 20 and minute 15
2025-12-09T11:00:37.886Z box:cron backupPolicyChanged: schedule 00 00 23 * * * (Europe/Brussels)
2025-12-09T11:00:37.890Z box:cron autoupdatePatternChanged: pattern - 00 00 1,3,5,23 * * * (Europe/Brussels)
2025-12-09T11:00:37.891Z box:cron Dynamic DNS setting changed to true
2025-12-09T11:00:37.892Z box:dockerproxy start: listening on 172.18.0.1:3003

Can anyone help me with this?

Thanks,

[joseph]

@roloufgoudebin there has been many changes to that script since 8.3 release. Can you try the latest one? You can replace /usr/bin/cloudron-support with the contents of this:

https://git.cloudron.io/platform/box/-/raw/master/scripts/cloudron-support?ref_type=heads

Also, can you elaborate why you are running that command in the first place?

[RoloufGoudebin]

/usr/bin/cloudron-support: line 766: warning: command not found

I tried to modify the content, but that doesn’t work either. I had to run this command because it helped me a lot a few months ago for a similar issue—my Cloudron instance wasn’t working at all, and it had solved the problem.

Thanks for your response.

[joseph]

@roloufgoudebin on line 766, it says "warning" . It should say "warn" !

But the real issue is that docker info -f '{{ .DockerRootDir }}' is failing. Can you run that manually?

@girish can you fix above

[RoloufGoudebin]

Here’s what the command outputs :

Cannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?

[joseph]

@roloufgoudebin looks like docker is not running systemctl start docker . And then maybe that command works after that?

[RoloufGoudebin]

Thanks! Here’s the current output of the command:

sudo cloudron-support --recreate-docker
Starting docker afresh at /var/lib/docker
Downloading addon images
/usr/bin/cloudron-support: line 742: node: command not found

[joseph]

@roloufgoudebin it seems node.js is missing. What happened to the server? Did you install any system packages?

Is /usr/local/node-20.18.0/bin/node there? If they are, run the two ln - s commands in your initial post.

[RoloufGoudebin]

ls: cannot access '/usr/local/node-20.18.0/bin/node': No such file or directory

I’ve tried both "ln" commands, but nothing works. I’m a bit desperate.

[joseph]

@RoloufGoudebin does /usr/local/ have any node versions at all?

[RoloufGoudebin]

@joseph There is version 22.20.0.
Thanks again for your help!

[joseph]

@roloufgoudebin can you try:

    ln -sf /usr/local/node-22.20.0/bin/node /usr/bin/node
    ln -sf /usr/local/node-22.20.0/bin/npm /usr/bin/npm

[RoloufGoudebin]

What am I supposed to do now?

sudo     ln -sf /usr/local/node-22.20.0/bin/node /usr/bin/node
ubuntu@ns3046382:/usr/local$ sudo     ln -sf /usr/local/node-22.20.0/bin/npm /usr/bin/npm
ubuntu@ns3046382:/usr/local$ sudo cloudron-support --recreate-docker
	Starting docker afresh at /var/lib/docker
	Downloading addon images
	Pulling registry.docker.com/cloudron/graphite:3.5.0@sha256:ee7c9dc49a6507cb3e3cee25495b2044908feb91dac5df87a9633dea38fdeb8a
ubuntu@ns3046382:/usr/local$ sudo cloudron-support --troubleshoot
Vendor: ASUSTeK COMPUTER INC. Product: 5001_OVH
Linux: 5.15.0-163-generic
Ubuntu: jammy 22.04
ubuntu@ns3046382:/usr/local$ 

[joseph]

@RoloufGoudebin just to take a step back. Can you give us more background as to what happened to the server? Trying to understand why node symlinks have disappeared. If you can write to me at support@cloudron.io with more details, I can take a look.