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  3. App update failing with "Downgrades are not permitted"

App update failing with "Downgrades are not permitted"

Scheduled Pinned Locked Moved Unsolved Support
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  • T Offline
    T Offline
    Teiluj
    wrote last edited by
    #1

    I am facing an issue with an app marked as needed an update even if the the app shows as already being on the latest package version.

    • App: Vaultwarden
    • Current version on the server it is running on: Vaulwarden 1.36.0
    • Package version: com.github.bitwardenrs@1.25.0

    I believe that this is already the latest version of the Cloudron package / Vaulwarden app.

    The app however shows as having an update available:
    ba3b3bbc-0374-4a84-8804-17279ecc804f-image.jpeg

    Upon attempting to update, the process fails with the following error:

    Downgrades are not permitted for apps installed from AppStore or Community. force to override
    

    This sounds similar to this. However, contrarily to this post, I am not at the liberty to restore backup of the app since I cannot be sure when the issue started and there has been some update to the data within the app since then.

    A couple of sidenote:

    • cloning the app works and the cloned app does not suffer from the same issue.
    • cloudron-support --troubleshoot is clean.

    Any suggestion on how to solve the underlying issue?

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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote last edited by
      #2

      looks like something has the cached app update info. If you click the "check for updates" button and reload the dashboard, does the situation change?

      T 1 Reply Last reply
      1
      • nebulonN nebulon

        looks like something has the cached app update info. If you click the "check for updates" button and reload the dashboard, does the situation change?

        T Offline
        T Offline
        Teiluj
        wrote last edited by
        #3

        @nebulon said:

        looks like something has the cached app update info. If you click the "check for updates" button and reload the dashboard, does the situation change?

        Unfortunately no, nothing changed - The app is still marked as "update-able"

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote last edited by
          #4

          And if you run systemctl restart box on the server, does the issue persist?

          T 1 Reply Last reply
          0
          • nebulonN nebulon

            And if you run systemctl restart box on the server, does the issue persist?

            T Offline
            T Offline
            Teiluj
            wrote last edited by
            #5

            @nebulon said:

            And if you run systemctl restart box on the server, does the issue persist?

            Yes, the issue persist.

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote last edited by
              #6

              then unless we can somehow reproduce this otherwise, I guess we would need to debug this on your system then. If you want that, please send a mail to support@cloudron.io

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