Meemo purged my notes

[nebulon]

@yusf hopefully you have some backups of it and can restore it. Was there any error shown? Do you see the welcome notes instead now?

[yusf]

Usable backup is probably outside retention time I’m afraid.

No, no errors visible, no welcome notes. Just an app.

[nebulon]

Can you open a terminal into the app via the Cloudron dashboard and run the mongodb client there?
Then check if you have a collection named <your userid>_things with show collections. If so also check if it contains your notes data with db.<your userid>_things.find()
Now if the data is still in the database there, then I might have to debug this further on your instance, if there are no errors shown to indicate the issue.

[yusf]

@nebulon Okay, I checked. userid_things seems completely empty.

[nebulon]

That is very bad, unless you have backups still, which I think you mentioned you don't, then the data is actually lost

[yusf]

I always had backups but not with very long retention so they contain nothing I’m afraid.

[nebulon]

I wonder what the best recommendation for such situations is. Maybe Cloudron should keep one backup per month till a year and then one backup per year or so? Or should there be more help and information about how to additional copy backups from the main backup location to something more longterm even?

[yusf]

That’d be pretty good! I like the concept.

[nebulon]

I will close this issue (marking as solved) as unfortunately we can't do anything anymore to get the data back. For any later reader, if this issue is also hit, please stash the app logs for further debugging, maybe the issue is still visible there.

[odie]

The same thing has happened to me as well. My entire meemo contents is gone, my backups show nothing. When I restore the oldest backup I have, the meemo seems to have completely reset itself (ie. all the instructional posts are there, but nothing else).

How to I check logs, and stash them (if they contain anything)?

[nebulon]

@odie I am sorry about that! You can get the logs via the log viewer from your cloudron dashboard. There is a download button to get all.

[odie]

@nebulon Sure, how do you want them transmitted? Sorry for the late response.

[nebulon]

Please send them to support@cloudron.io

[odie]

@nebulon Done. Let me know if you don't get them, in that case I have to send from a different email address.

Thanks!

[timconsidine]

Just an update FYI that this happened to me also just now.
Not a disaster as I was testing the app out.
But all notes gone when logging in again.

Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
Just so that someone doesn't commit a lot of information with no backup / copies of content.

[nebulon]

did a restore of the app bring back the data at least?

[timconsidine]

@nebulon didn't get as far as a backup ! All happened within one day before backup routine kicked in, and I didn't make a manual one.

[girish]

@timconsidine said in Meemo purged my notes:

Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

FWIW, I have notes in my meemo for last 8 years and use it every day.

[jdaviescoates]

@girish said in Meemo purged my notes:

FWIW, I have notes in my meemo for last 8 years and use it every day.

In spite of that, I think @timconsidine's suggestion is a good one:

@timconsidine said in Meemo purged my notes:

Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

Because 1) multiple people have inexplicably lost all their notes, 2) reported bugs have not had any response at all in over a month https://github.com/cloudron-io/meemo/issues/120 (causing people to think it is a dead project, as just expressed there 2 days ago)

[timconsidine]

Being fair to Meemo / @nebulon, my deployed instance has magically restored all my notes.
That's positive for solving the issue, although probably introduces complications of tracking down a "transient" issue.