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  1. Cloudron Forum
  2. Meemo
  3. Meemo purged my notes

Meemo purged my notes

Scheduled Pinned Locked Moved Solved Meemo
meemo
25 Posts 6 Posters 4.1k Views 6 Watching
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  • nebulonN nebulon

    Can you open a terminal into the app via the Cloudron dashboard and run the mongodb client there?
    Then check if you have a collection named <your userid>_things with show collections. If so also check if it contains your notes data with db.<your userid>_things.find()
    Now if the data is still in the database there, then I might have to debug this further on your instance, if there are no errors shown to indicate the issue.

    yusfY Offline
    yusfY Offline
    yusf
    wrote on last edited by
    #5

    @nebulon Okay, I checked. userid_things seems completely empty.

    1 Reply Last reply
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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #6

      That is very bad, unless you have backups still, which I think you mentioned you don't, then the data is actually lost 😞

      1 Reply Last reply
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      • yusfY Offline
        yusfY Offline
        yusf
        wrote on last edited by
        #7

        I always had backups but not with very long retention so they contain nothing I’m afraid.

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #8

          I wonder what the best recommendation for such situations is. Maybe Cloudron should keep one backup per month till a year and then one backup per year or so? Or should there be more help and information about how to additional copy backups from the main backup location to something more longterm even?

          1 Reply Last reply
          1
          • yusfY Offline
            yusfY Offline
            yusf
            wrote on last edited by
            #9

            That’d be pretty good! I like the concept.

            1 Reply Last reply
            1
            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #10

              I will close this issue (marking as solved) as unfortunately we can't do anything anymore to get the data back. For any later reader, if this issue is also hit, please stash the app logs for further debugging, maybe the issue is still visible there.

              1 Reply Last reply
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              • O Offline
                O Offline
                odie
                wrote on last edited by
                #11

                The same thing has happened to me as well. My entire meemo contents is gone, my backups show nothing. When I restore the oldest backup I have, the meemo seems to have completely reset itself (ie. all the instructional posts are there, but nothing else).

                How to I check logs, and stash them (if they contain anything)?

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #12

                  @odie I am sorry about that! You can get the logs via the log viewer from your cloudron dashboard. There is a download button to get all.

                  O 1 Reply Last reply
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                  • nebulonN nebulon

                    @odie I am sorry about that! You can get the logs via the log viewer from your cloudron dashboard. There is a download button to get all.

                    O Offline
                    O Offline
                    odie
                    wrote on last edited by
                    #13

                    @nebulon Sure, how do you want them transmitted? Sorry for the late response.

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                    • nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #14

                      Please send them to support@cloudron.io

                      O 1 Reply Last reply
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                      • nebulonN nebulon

                        Please send them to support@cloudron.io

                        O Offline
                        O Offline
                        odie
                        wrote on last edited by
                        #15

                        @nebulon Done. Let me know if you don't get them, in that case I have to send from a different email address.

                        Thanks!

                        1 Reply Last reply
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                        • timconsidineT Online
                          timconsidineT Online
                          timconsidine
                          App Dev
                          wrote on last edited by
                          #16

                          Just an update FYI that this happened to me also just now.
                          Not a disaster as I was testing the app out.
                          But all notes gone when logging in again.

                          Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
                          Just so that someone doesn't commit a lot of information with no backup / copies of content.

                          girishG jdaviescoatesJ 2 Replies Last reply
                          2
                          • nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #17

                            did a restore of the app bring back the data at least?

                            timconsidineT 1 Reply Last reply
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                            • nebulonN nebulon

                              did a restore of the app bring back the data at least?

                              timconsidineT Online
                              timconsidineT Online
                              timconsidine
                              App Dev
                              wrote on last edited by
                              #18

                              @nebulon didn't get as far as a backup ! All happened within one day before backup routine kicked in, and I didn't make a manual one.

                              1 Reply Last reply
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                              • timconsidineT timconsidine

                                Just an update FYI that this happened to me also just now.
                                Not a disaster as I was testing the app out.
                                But all notes gone when logging in again.

                                Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
                                Just so that someone doesn't commit a lot of information with no backup / copies of content.

                                girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #19

                                @timconsidine said in Meemo purged my notes:

                                Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

                                FWIW, I have notes in my meemo for last 8 years and use it every day.

                                1 Reply Last reply
                                2
                                • timconsidineT timconsidine

                                  Just an update FYI that this happened to me also just now.
                                  Not a disaster as I was testing the app out.
                                  But all notes gone when logging in again.

                                  Polite suggestion that maybe the app needs to be marked as unstable pending resolution.
                                  Just so that someone doesn't commit a lot of information with no backup / copies of content.

                                  jdaviescoatesJ Offline
                                  jdaviescoatesJ Offline
                                  jdaviescoates
                                  wrote on last edited by
                                  #20

                                  @girish said in Meemo purged my notes:

                                  FWIW, I have notes in my meemo for last 8 years and use it every day.

                                  In spite of that, I think @timconsidine's suggestion is a good one:

                                  @timconsidine said in Meemo purged my notes:

                                  Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

                                  Because 1) multiple people have inexplicably lost all their notes, 2) reported bugs have not had any response at all in over a month https://github.com/cloudron-io/meemo/issues/120 (causing people to think it is a dead project, as just expressed there 2 days ago) πŸ™‚

                                  I use Cloudron with Gandi & Hetzner

                                  nebulonN 1 Reply Last reply
                                  0
                                  • timconsidineT Online
                                    timconsidineT Online
                                    timconsidine
                                    App Dev
                                    wrote on last edited by
                                    #21

                                    Being fair to Meemo / @nebulon, my deployed instance has magically restored all my notes.
                                    That's positive for solving the issue, although probably introduces complications of tracking down a "transient" issue.

                                    1 Reply Last reply
                                    1
                                    • jdaviescoatesJ jdaviescoates

                                      @girish said in Meemo purged my notes:

                                      FWIW, I have notes in my meemo for last 8 years and use it every day.

                                      In spite of that, I think @timconsidine's suggestion is a good one:

                                      @timconsidine said in Meemo purged my notes:

                                      Polite suggestion that maybe the app needs to be marked as unstable pending resolution.

                                      Because 1) multiple people have inexplicably lost all their notes, 2) reported bugs have not had any response at all in over a month https://github.com/cloudron-io/meemo/issues/120 (causing people to think it is a dead project, as just expressed there 2 days ago) πŸ™‚

                                      nebulonN Offline
                                      nebulonN Offline
                                      nebulon
                                      Staff
                                      wrote on last edited by
                                      #22

                                      @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view. I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                      jdaviescoatesJ 2 Replies Last reply
                                      1
                                      • nebulonN nebulon

                                        @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view. I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                        jdaviescoatesJ Offline
                                        jdaviescoatesJ Offline
                                        jdaviescoates
                                        wrote on last edited by
                                        #23

                                        @nebulon said in Meemo purged my notes:

                                        @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view.

                                        Sure.

                                        @nebulon said in Meemo purged my notes:

                                        I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                        I'm personally glad that you are doing that! πŸ™‚

                                        But, if I were you, I'd try to at least respond to issues raised on https://github.com/cloudron-io/meemo/issues/ even if it's just to say you don't have time to respond properly (because you're prioritising Cloudron) but that you're happy to accept merge requests for fixes etc.

                                        I'm going off topic now, but as someone who reports quite a few bugs etc on various open source projects, it is somewhat disconcerting when one doesn't even get any acknowledgement/ response from the devs (see e.g. this small but annoying issue I reported about Nextcloud Calendar over 10 months ago that seemingly no one involved at Nextcloud Calendar has bothered to look at at all https://github.com/nextcloud/calendar/issues/4893 )

                                        I use Cloudron with Gandi & Hetzner

                                        1 Reply Last reply
                                        0
                                        • nebulonN nebulon

                                          @jdaviescoates I am happy to accept merge requests for fixes there, its just a regular opensource project from that point of view. I am usually prioritizing Cloudron related tasks and for my personal usage, meemo works as such πŸ™‚

                                          jdaviescoatesJ Offline
                                          jdaviescoatesJ Offline
                                          jdaviescoates
                                          wrote on last edited by
                                          #24

                                          @nebulon you could perhaps also just remove the public feed/ sharing features completely given they don't currently work? that way no one would notice they aren't working πŸ˜†

                                          Although of course that'd take you time too, and even better would be to find the time to make them work. Rock, hard place.

                                          I use Cloudron with Gandi & Hetzner

                                          timconsidineT 1 Reply Last reply
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