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  3. Chatwoot - Simple and elegant live chat software

Chatwoot - Simple and elegant live chat software

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49 Posts 11 Posters 8.6k Views 14 Watching
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    • timconsidineT timconsidine

      @v_shnu
      Builds fine
      But cloudron install --image xxxx gives me :

      Failed to install app: 500 message: ER_TRUNCATED_WRONG_VALUE_FOR_FIELD: Incorrect string value: '\xF0\x9F\x94\xA5\xF0\x9F...' for column 'manifestJson' at row 1
      

      Seems to be some encoding issue but can't track it down
      Looking further ...

      timconsidineT Offline
      timconsidineT Offline
      timconsidine
      App Dev
      wrote on last edited by
      #23

      I think it was inclusion of emojis in CloudronManifest.json
      Removed them and it installs
      And .... I get "app installed". 🍾
      Thank you
      Now going to test it out

      1 Reply Last reply
      2
      • v_shnuV Offline
        v_shnuV Offline
        v_shnu
        wrote on last edited by
        #24

        @timconsidine Sorry about that. Forgot to push that change 😅

        timconsidineT 2 Replies Last reply
        0
        • v_shnuV v_shnu

          @timconsidine Sorry about that. Forgot to push that change 😅

          timconsidineT Offline
          timconsidineT Offline
          timconsidine
          App Dev
          wrote on last edited by
          #25

          @v_shnu No problem !

          1 Reply Last reply
          0
          • v_shnuV v_shnu

            @timconsidine Sorry about that. Forgot to push that change 😅

            timconsidineT Offline
            timconsidineT Offline
            timconsidine
            App Dev
            wrote on last edited by timconsidine
            #26

            @v_shnu app installs nicely now
            I can run it and set it up in the app webpage.
            But strangely I notice that the .env file in /app/data gets reset to default values after re-starting the app.
            The changes are saved when I edit the file and save.
            But then restarting the app resets the .env to default values (mostly blank).
            Presumably this is not correct ?

            Although some settings in the app persist, so some db integration working

            timconsidineT 1 Reply Last reply
            1
            • timconsidineT timconsidine

              @v_shnu app installs nicely now
              I can run it and set it up in the app webpage.
              But strangely I notice that the .env file in /app/data gets reset to default values after re-starting the app.
              The changes are saved when I edit the file and save.
              But then restarting the app resets the .env to default values (mostly blank).
              Presumably this is not correct ?

              Although some settings in the app persist, so some db integration working

              timconsidineT Offline
              timconsidineT Offline
              timconsidine
              App Dev
              wrote on last edited by timconsidine
              #27

              I think the reset of .env to defaults is because in the start.sh script there is this line

              cp /app/.env.example /app/data/.env
              

              Ideally this should be on a run once basis

              so I adapted the start.sh by checking for .env existence

              if [[ ! -f "/app/data/.env" ]]; then
                      cp /app/.env.example /app/data/.env
              fi
              

              Let's see if that works.

              timconsidineT v_shnuV 3 Replies Last reply
              0
              • timconsidineT timconsidine

                I think the reset of .env to defaults is because in the start.sh script there is this line

                cp /app/.env.example /app/data/.env
                

                Ideally this should be on a run once basis

                so I adapted the start.sh by checking for .env existence

                if [[ ! -f "/app/data/.env" ]]; then
                        cp /app/.env.example /app/data/.env
                fi
                

                Let's see if that works.

                timconsidineT Offline
                timconsidineT Offline
                timconsidine
                App Dev
                wrote on last edited by
                #28
                This post is deleted!
                1 Reply Last reply
                0
                • timconsidineT timconsidine

                  I think the reset of .env to defaults is because in the start.sh script there is this line

                  cp /app/.env.example /app/data/.env
                  

                  Ideally this should be on a run once basis

                  so I adapted the start.sh by checking for .env existence

                  if [[ ! -f "/app/data/.env" ]]; then
                          cp /app/.env.example /app/data/.env
                  fi
                  

                  Let's see if that works.

                  timconsidineT Offline
                  timconsidineT Offline
                  timconsidine
                  App Dev
                  wrote on last edited by
                  #29

                  well, yes, this works to ensure that the .env does not get overwritten with default blank values on restarting the app.

                  However I am finding that the /packs/js/sdk.js does not get loaded in the client website with the default configuration.
                  I have tried with ip address as the BASE_URL and also tried setting it to a domain name.
                  Both these fail with the port :3000 specifier : it is not working in the Cloudron environment.

                  But changing the client widget to var BASE_URL="https://cloudronapp.domain.tld"; (i.e. not IP address and without :3000 port) allows the client to load the script and chat from client is received in the app inbox.

                  @v_shnu can you confirm it is OK to configure like this ?
                  Maybe update the github for others ?

                  1 Reply Last reply
                  0
                  • timconsidineT timconsidine

                    I think the reset of .env to defaults is because in the start.sh script there is this line

                    cp /app/.env.example /app/data/.env
                    

                    Ideally this should be on a run once basis

                    so I adapted the start.sh by checking for .env existence

                    if [[ ! -f "/app/data/.env" ]]; then
                            cp /app/.env.example /app/data/.env
                    fi
                    

                    Let's see if that works.

                    v_shnuV Offline
                    v_shnuV Offline
                    v_shnu
                    wrote on last edited by
                    #30

                    @timconsidine This is resolved. Please pull the latest changes.

                    timconsidineT 1 Reply Last reply
                    2
                    • v_shnuV Offline
                      v_shnuV Offline
                      v_shnu
                      wrote on last edited by
                      #31

                      BASE_URL is from the FRONTEND_URL env variable you set in .env file. Please update the .env file FRONTEND_URL value to be your Cloudron chatwoot app URL.

                      Yes you are right. Please use the HTTPS one without specfiying port.

                      1 Reply Last reply
                      2
                      • v_shnuV v_shnu

                        @timconsidine This is resolved. Please pull the latest changes.

                        timconsidineT Offline
                        timconsidineT Offline
                        timconsidine
                        App Dev
                        wrote on last edited by
                        #32

                        @v_shnu thank you !
                        Thanks for your support and help to get this packaged for Cloudron. Working very sweetly.

                        One small point is that the profile image for a user does not persist. It loads and saves initially, but seems to be reset when changing to another page of the app. Not a big issue because the rest is working nicely.

                        I love that you have iOS and Android apps and these connect to the self-host instance very smoothly. It's a big plus when choosing a chat app. Not sure if others here realise this is available.

                        @girish this seems to me stable and complete enough to be listed officially, but maybe you have some other checks you would like to do before then.

                        1 Reply Last reply
                        4
                        • J Offline
                          J Offline
                          jagan
                          wrote on last edited by
                          #33

                          This is exciting.
                          Hope to see Chatwoot on the app store soon.

                          Working very sweetly.

                          👍 😊 👏

                          1 Reply Last reply
                          2
                          • v_shnuV v_shnu

                            @girish Could you please take a look and provide some early feedback? What are the next steps to get this published to Cloudron app store ?

                            ref: https://github.com/chatwoot/cloudron-chatwoot

                            v_shnuV Offline
                            v_shnuV Offline
                            v_shnu
                            wrote on last edited by
                            #34

                            @v_shnu said in Chatwoot - Simple and elegant live chat software:

                            @girish Could you please take a look and provide some early feedback? What are the next steps to get this published to Cloudron app store ?
                            ref: https://github.com/chatwoot/cloudron-chatwoot

                            Hey @girish, have you had a chance to look at this ?

                            1 Reply Last reply
                            1
                            • AizatA Offline
                              AizatA Offline
                              Aizat
                              wrote on last edited by
                              #35

                              Hi there, @girish any updates on this? I've contacted Cloudron (spoke to Johannes) but I was told that you guys are going to be occupied with the upcoming updates.
                              So I also contacted Chatwoot, apparently they have completed the basic version and are waiting for feedback from the Cloudron team to publish it on the app store.

                              Would really love to use Chatwoot as a stable solution in replace of FreeScout (so many errors in Github, and I've just encountered one today). Chatwoot support is solid, I can imagine this app will be a gem if added in Cloudron.
                              Thank you!

                              timconsidineT 1 Reply Last reply
                              2
                              • AizatA Aizat

                                Hi there, @girish any updates on this? I've contacted Cloudron (spoke to Johannes) but I was told that you guys are going to be occupied with the upcoming updates.
                                So I also contacted Chatwoot, apparently they have completed the basic version and are waiting for feedback from the Cloudron team to publish it on the app store.

                                Would really love to use Chatwoot as a stable solution in replace of FreeScout (so many errors in Github, and I've just encountered one today). Chatwoot support is solid, I can imagine this app will be a gem if added in Cloudron.
                                Thank you!

                                timconsidineT Offline
                                timconsidineT Offline
                                timconsidine
                                App Dev
                                wrote on last edited by timconsidine
                                #36

                                @aizat at the risk of being a broken record, try installing and using the unofficial version : it works fine : let cloudron get to it when they can, but you can be productive today

                                EDIT : if you need help to install, shout

                                AizatA 1 Reply Last reply
                                0
                                • nebulonN Offline
                                  nebulonN Offline
                                  nebulon
                                  Staff
                                  wrote on last edited by nebulon
                                  #37

                                  I have now started to take a closer look and cloned the existing repo into our app library at https://git.cloudron.io/cloudron/chatwoot-app

                                  @sojan_official and @v_shnu please let us know if you want push right to our repo

                                  Sorry that this took us so long to get around it. A brief look already shows that this package is very far, however not based on our docker base image as far as I can tell, so looking into this now 😄

                                  1 Reply Last reply
                                  5
                                  • timconsidineT timconsidine

                                    @aizat at the risk of being a broken record, try installing and using the unofficial version : it works fine : let cloudron get to it when they can, but you can be productive today

                                    EDIT : if you need help to install, shout

                                    AizatA Offline
                                    AizatA Offline
                                    Aizat
                                    wrote on last edited by
                                    #38

                                    @timconsidine Thank you so much! 🙂 Its definitely not my level of technical prowess to handle it myself now. I'll do abit of research and will let you know if I'm stuck 🙂 good to learn new things.

                                    @nebulon Thank you so much 😄 😄

                                    1 Reply Last reply
                                    2
                                    • nebulonN Offline
                                      nebulonN Offline
                                      nebulon
                                      Staff
                                      wrote on last edited by
                                      #39

                                      I have ported the app package to our base image now and the app at least starts up and seems to be running with basic functionality. I haven't had the time yet to dig deeper into its functionality to find more possibly missing bits in the package, but I've published it as unstable for a start so others can quickly give it a try.

                                      As a heads-up the email integration is not done yet, so don't expect anything there so far 🙂

                                      timconsidineT 1 Reply Last reply
                                      5
                                      • nebulonN nebulon

                                        I have ported the app package to our base image now and the app at least starts up and seems to be running with basic functionality. I haven't had the time yet to dig deeper into its functionality to find more possibly missing bits in the package, but I've published it as unstable for a start so others can quickly give it a try.

                                        As a heads-up the email integration is not done yet, so don't expect anything there so far 🙂

                                        timconsidineT Offline
                                        timconsidineT Offline
                                        timconsidine
                                        App Dev
                                        wrote on last edited by
                                        #40

                                        @nebulon great work, thanks

                                        1 Reply Last reply
                                        1
                                        • ianhyzyI Offline
                                          ianhyzyI Offline
                                          ianhyzy
                                          wrote on last edited by ianhyzy
                                          #41

                                          Just tried this out and it works great! Would love to have email but I got website embeds and twitter working in a snap! much better than rocket chat's version of this
                                          edit: one bug is that images and file attachments seem to be broken, including setting channel icons in the client.

                                          nebulonN 1 Reply Last reply
                                          2
                                          • ianhyzyI ianhyzy

                                            Just tried this out and it works great! Would love to have email but I got website embeds and twitter working in a snap! much better than rocket chat's version of this
                                            edit: one bug is that images and file attachments seem to be broken, including setting channel icons in the client.

                                            nebulonN Offline
                                            nebulonN Offline
                                            nebulon
                                            Staff
                                            wrote on last edited by
                                            #42

                                            @ianhyzy thanks for the feedback, package v0.2.0 has the upload issue fixed now.

                                            1 Reply Last reply
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