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  3. Need Help with the SMTP settings

Need Help with the SMTP settings

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emailsslportthunderbird
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    • A Offline
      A Offline
      aqhil04
      wrote on last edited by girish
      #1

      I am new cloudron user. I was looking for better control panel and stumbled upon cloudron. So far I find it awesome. I am just stuck with SMTP issue recently. I setup mail server using cloudron and wanted to configure mail client using the SMTP settings provided in your email:

      SMTP Server: my.domain.com
      Port: 587
      Username : myfull@email.com
      Password: Cloud ron password

      This setting is not working on thunder bird, turbo mailer, super email sender. Can you please share the correct setting or provide path on server where I can look for logs

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      • A Offline
        A Offline
        aqhil04
        wrote on last edited by
        #2

        The error that I am getting on turbo email is attached

        alt text

        I have tried smtp ports 25 587 465

        the password I am trying is correct because I am able to log into cloudron with it.

        Please help

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          @aqhil04 This is my thunderbird settings.

          5c737a19-f1ad-4429-a58d-6251f61d5f76-image.png

          The key things are:

          • Port 587
          • STARTTLS
          • The username is the mailbox name (ie the one you created under Email -> mailboxes).

          What error do you see in thunderbird?

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          • A Offline
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            aqhil04
            wrote on last edited by
            #4

            Thanks a lot that settings did work for thunder bird. Can you suggest what setting can I use for turbo mailer ? Please refer the below link for my existing settings

            https://imgur.com/a/6RytF1d

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @aqhil04 In the screenshot, I see a :25 in server. It should be :587 maybe?

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              • A Offline
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                aqhil04
                wrote on last edited by
                #6

                I have tried port 587 but no luck. This app only shows SSL TLS options..I don't see STARTTLS could that be the issue?

                if so can you suggest the bulk email shooter that has STARTTLS?

                girishG 1 Reply Last reply
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                • girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @aqhil04 You can try mailtrain or mautic. mailtrain is what we use for our mailing lists. Both are already configured to send mails via the Cloudron. So, you can install it and then change the "from address" in Email section of the app - https://docs.cloudron.io/apps/#mail-from-address .

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                  • A aqhil04

                    I have tried port 587 but no luck. This app only shows SSL TLS options..I don't see STARTTLS could that be the issue?

                    if so can you suggest the bulk email shooter that has STARTTLS?

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by girish
                    #8

                    @aqhil04 said in Need Help with the SMTP settings:

                    I don't see STARTTLS could that be the issue

                    I can't make out much from their limited docs. Terminology here is quite confusing and each person has a different definition. From what I understand, SSL was the old protocol and is deprecated. TLS is the new protocol. For email, there is a difference between TLS and STARTTLS (also called opportunistic TLS). The idea behind STARTTLS is that the connection starts out unencrypted (unlike TLS) and then later it becomes encrypted after the issue of STARTTLS command.

                    I don't know if turbo mailer supports STARTTLS because there is no mention of this in their docs.

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                    • A Offline
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                      aqhil04
                      wrote on last edited by
                      #9

                      @girish I have tested that. But the problem is when I send email from your default email app I can hit inbox..but when I use mail train the exact same email goes to spam. Any additional settings needed here?

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                      • girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #10

                        I see. Maybe that's because mailtrain adds unsubscribe headers in the email header etc. I don't really know of any other bulk mailer software. Are you able to contact the support of turbo mailer and ask them if they support STARTLS at all?

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