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  3. Iphone does not save email in "Sent" folder?

Iphone does not save email in "Sent" folder?

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  • P Offline
    P Offline
    p44
    translator
    wrote on last edited by girish
    #1

    Dear all,

    I don't know if you had a similar problem but it seems that "iphone" does not save email in "sent" folder, after email was sent.

    Can you let me know if you had similar problem and how to fix?

    Thank's!

    d19dotcaD 1 Reply Last reply
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    • nebulonN Away
      nebulonN Away
      nebulon
      Staff
      wrote on last edited by
      #2

      This is usually an email client feature, I don't have an iPhone to test this though.

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        As @nebulon said, an email client copies messages into the sent mailbox using the imap protocol. The server is not involved in the saving of messages. Do you see that messages are saved when using other clients? Like webmail or desktop?

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        • P p44

          Dear all,

          I don't know if you had a similar problem but it seems that "iphone" does not save email in "sent" folder, after email was sent.

          Can you let me know if you had similar problem and how to fix?

          Thank's!

          d19dotcaD Offline
          d19dotcaD Offline
          d19dotca
          wrote on last edited by d19dotca
          #4

          @p44 That's very strange. It should definitely save to your Sent folder. Did you perhaps have it set to save sent messages in a different folder? On iOS, you can go to Settings > Mail > Accounts > {accountName} > Account > Advanced and in there you can set the Mailbox Behaviours for Drafts, Send, Deleted, and Archive. Make sure it's set to the correct folder. Sometimes there's a difference between "Sent" and "Sent Messages". There are some semantic differences, though usually I find that only affects Junk/Spam folders as there's been previous discussions on those. The rest of them work fine for me but I may have set it up accordingly too back in the day.

          The instructions above assume you're using the built-in Apple Mail app.

          --
          Dustin Dauncey
          www.d19.ca

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          • marcusquinnM Offline
            marcusquinnM Offline
            marcusquinn
            wrote on last edited by
            #5

            iOS & macOS calls this folder "Sent Messages" specifically, so I guess you either have an additional "Sent Messages" folder created or your iPhone hasn't been configured to use the "Sent" folder created by default with Cloudron's email setup.

            Web Design https://www.evergreen.je
            Development https://brandlight.org
            Life https://marcusquinn.com

            P 1 Reply Last reply
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            • marcusquinnM marcusquinn

              iOS & macOS calls this folder "Sent Messages" specifically, so I guess you either have an additional "Sent Messages" folder created or your iPhone hasn't been configured to use the "Sent" folder created by default with Cloudron's email setup.

              P Offline
              P Offline
              p44
              translator
              wrote on last edited by
              #6

              @marcusquinn @d19dotca @girish @nebulon Dear All, many thank's for answer. As I saw in the folders, Iphone has two kind of sent message folders:

              • Sent Message
              • Sent

              So as @d19dotca and @marcusquinn stated, on Thunderbird emails was saved in "Sent", but on iphone in "Sent Messages".

              When I configured emails who was on Cpanel iphone saved emails in "Sent". But when I configured email from Cloudron, iphone saved email in Sent Messages.

              Thant's why it was like I had missing email from Thunderbird and vice versa.

              Workaround is to configure the same folder and when adding Cloudron email on iphone, be sure to follow @d19dotca instruction.

              Thank's a lot!

              IMG_2488.PNG

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