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    SOLVED Orange circles in Services

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    • robi
      robi last edited by robi

      graphite
      mail
      mongo
      mysql
      postgres
      and in some cases..
      redis

      Several of my cloudrons have after upgrade and browser refresh gone orange, somehow lost the state that the services have actually started and are running, as per their logs.

      One can continue to maunally restart services to have them go green, or ..

      Alternatively, edit the service configuration and clicking save with no changes for it to recognize it started and turn green.

      Can you find the bug?

      1 Reply Last reply Reply Quote 0
      • girish
        girish Staff last edited by

        The orange thing means the services are starting up. Did you happen to capture any service logs when they were orange?

        robi 1 Reply Last reply Reply Quote 0
        • robi
          robi @girish last edited by

          @girish The services are fine. No errors in logs.

          The UI seems to not pick up that the services should be green. Until the above actions are taken.

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @robi last edited by

            @robi Ah, I see some UI issue. Thanks for reporting, will have to take a look.

            1 Reply Last reply Reply Quote 2
            • d19dotca
              d19dotca last edited by

              I guess you're already aware of the UI issue, but saw this as I was about to report this too. Seems I have the exact same issue reported by @robi in terms of services affected as well.

              I noticed in my Services tab today that several are continually in "starting" state even though they're actually operating properly and their logs can confirm it. While it says "starting", the service is actually running and should be green.

              Screen Shot 2021-02-14 at 6.56.45 PM.png

              robi 1 Reply Last reply Reply Quote 0
              • robi
                robi @d19dotca last edited by

                @d19dotca thank you for the additional confirmation, data point, perspective and wording 😉

                1 Reply Last reply Reply Quote 0
                • nebulon
                  nebulon Staff last edited by

                  if this comes up again for one of you, can you open the webinspector's network tab and see if there are new requests happening to fetch the current service status and if so, can you dump maybe a few examples of the response body for investigation?

                  T 1 Reply Last reply Reply Quote 0
                  • T
                    tomw @nebulon last edited by tomw

                    @nebulon I experienced something similar. Currently graphite, mail, mongodb and mysql appear orange. Here's the response for graphite, for example:

                    {
                      "service": {
                        "name": "graphite",
                        "status": "starting",
                        "error": "Error waiting for graphite: ESOCKETTIMEDOUT",
                        "healthcheck": null,
                        "config": {
                          "memoryLimit": 268435456
                        }
                      }
                    }
                    

                    Each time I refresh the page, it seems to be a lucky dip which of those come back as green and which as orange. e.g. a second time everything was green except mail, a third time mysql is orange again.

                    nebulon 1 Reply Last reply Reply Quote 0
                    • nebulon
                      nebulon Staff @tomw last edited by

                      @tomw this actually then sounds like the UI is showing the correct state, however the addons are not reliably and timely responding to the status call.

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                      • d19dotca
                        d19dotca last edited by

                        For what it's worth, I'm currently running on Ubuntu 20.04, not sure if that's making a difference at all since the add-on components would be running a different version I presume (i.e. MySQL, PostgreSQL, MongoDB, etc.), though I guess that doesn't necessarily make sense for the Mail service.

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                        • scooke
                          scooke last edited by

                          FWIW, I just checked my Services, and saw that mail and mongodb were orange. So I tweaked the memory just a tiny little bit (adding 124 MB), and the circle almost immediately went green. I don't know what that might add to the search, but if you want a green circle, this seems to be one way to get it!

                          1 Reply Last reply Reply Quote 0
                          • girish
                            girish Staff last edited by

                            OK, I have added a fix for the next release to clear the timeout when getting service status. This should hopefully mitigate the issue.

                            1 Reply Last reply Reply Quote 0
                            • subven
                              subven last edited by subven

                              Hmm I have a similar issue on a Cloudron (v6.1.2 and before) where random apps are stuck in "Starting" but apparently working/running as they should. Services however work just fine on this Cloudron.

                              2021-02-16 20_35_51.png

                              This state is kinda permanent and restarting the app nor the server does not help. Also seems to be kinda random what app is affected but their numbers seem to grow. My other two Cloudrons are fine ^^

                              Log output as en example (for Element) is:

                              Feb 16 20:36:35 box:settings initCache: pre-load settings
                              Feb 16 20:36:35 box:taskworker Starting task 789. Logs are at /home/yellowtent/platformdata/logs/e0016eed-67a4-45dd-8234-642c8aee11d3/apptask.log
                              Feb 16 20:36:35 box:tasks 789: {"percent":2,"error":null}
                              Feb 16 20:36:35 box:apptask chat.heregoesthedomain.com startTask installationState: pending_restart runState: running
                              Feb 16 20:36:35 box:tasks 789: {"percent":20,"message":"Restarting container"}
                              Feb 16 20:36:35 http-server stopped.
                              Feb 16 20:36:36 ==> Starting Riot
                              Feb 16 20:36:36 box:tasks 789: {"percent":100,"message":"Done"}
                              Feb 16 20:36:36 box:apptask chat.heregoesthedomain.com updating app with values: {"installationState":"installed","error":null,"health":null}
                              Feb 16 20:36:36 box:taskworker Task took 1.109 seconds
                              Feb 16 20:36:36 box:tasks setCompleted - 789: {"result":null,"error":null}
                              Feb 16 20:36:36 box:tasks 789: {"percent":100,"result":null,"error":null}
                              Feb 16 20:36:36 Starting up http-server, serving /app/code
                              Feb 16 20:36:36 Available on:
                              Feb 16 20:36:36 http://127.0.0.1:3000
                              Feb 16 20:36:36 http://172.18.16.9:3000
                              Feb 16 20:36:36 Hit CTRL-C to stop the server
                              Feb 16 20:36:57 [2021-02-16T19:36:57.389Z] "GET /" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36"
                              

                              PS: Sorry, not wanted to hijack this topic. I thought about opening an seperate issue for this but so far it was not that much of a problem and I hoped it would be fixed after the next update ^^

                              girish 1 Reply Last reply Reply Quote 0
                              • girish
                                girish Staff @subven last edited by

                                @subven I think the starting issue is something else. If you do systemctl restart box, I think they will all become running again. Can you please try?

                                subven 1 Reply Last reply Reply Quote 2
                                • subven
                                  subven @girish last edited by

                                  @girish said in Orange circles in Services:

                                  @subven I think the starting issue is something else. If you do systemctl restart box, I think they will all become running again. Can you please try?

                                  Yes they are 🙂 I was confused because even box:apphealthmonitor said the apps are up.

                                  1 Reply Last reply Reply Quote 0
                                  • robi
                                    robi last edited by

                                    something is getting lost between the checks and the UI representation.

                                    1 Reply Last reply Reply Quote 1
                                    • d19dotca
                                      d19dotca last edited by d19dotca

                                      This appears to still be an issue on 6.2.1 by the way, though I seem to get this mostly with Mail now more than the others.

                                      DF4AA3F4-DEEE-42D3-BBED-37B963169137.jpeg

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                                      • subven
                                        subven last edited by subven

                                        Kinda same for me. Freshly installed server + imported Cloudron 6.1.2 backup. The server the backup is from did not had the problem.

                                        2021-03-07 20_09_28-Window.png

                                        nebulon 1 Reply Last reply Reply Quote 0
                                        • nebulon
                                          nebulon Staff @subven last edited by

                                          @subven interesting that it shows an "active" tooltip. Is this state consistent across page reloads?

                                          subven 1 Reply Last reply Reply Quote 0
                                          • subven
                                            subven @nebulon last edited by

                                            @nebulon said in Orange circles in Services:

                                            @subven interesting that it shows an "active" tooltip. Is this state consistent across page reloads?

                                            Mostly yes, red circles vary after reload. Seems to be my local Chrome because it works with FF and on other machines with Chrome. Strg+F5 and deleting the local site data storage does not help. It's fine for me since its only cosmetic.

                                            nebulon 1 Reply Last reply Reply Quote 0
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