Cloudron email wrong username or password all apps

[d19dotca]

@danielreyes61 You might already know this but just in case... when it comes to the webmail apps like SOGo, Roundcube, Rainloop, etc the "username" is actually the full email address of the mailbox, and the password is the user who owns that mailbox.

Some documentation for reference:

• SOGo: https://docs.cloudron.io/apps/sogo/#login
• Roundcube: https://docs.cloudron.io/apps/roundcube/#multi-domain-setup
• Rainloop: https://docs.cloudron.io/apps/rainloop/#multi-domain-setup
• Cloudron Email server: https://docs.cloudron.io/email/#email-client-configuration

[danielreyes61]

@d19dotca I read that in the documentation somewhere but couldn't find it again last night. so is it username@mail.example.com ?

[d19dotca]

@danielreyes61 said in Cloudron email wrong username or password all apps:

so is it username@mail.example.com

Yes, that's correct. Whatever the mailbox and domain is. So a mailbox of user and a domain of example.com would be a combined "username"/login of user@example.com.

[danielreyes61]

@d19dotca Dang, I just tried two different accounts and still same error of wrong username or password

[danielreyes61]

@d19dotca

26 Feb 24 18:47:26 sogod [45]: |SOGo| starting method 'POST' on uri '/SOGo/connect'
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: <0x0x55e2626463d0[NGLdapConnection]> Using ldap_initialize for LDAP URL: ldap://172.18.0.1:3002
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: <0x0x55e26231af40[LDAPSource]> <NSException: 0x55e262159130> NAME:LDAPException REASON:operation bind failed: No such object (0x20) INFO:{"error_code" = 32; login = "cn=XXXX@mail.XXXXX.net,ou=mailboxes,dc=cloudron"; }
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: SOGoRootPage Login from '127.0.0.1' for user 'XXXXX@mail.XXXXXX.net' might not have worked - password policy: 65535 grace: -1 expire: -1 bound: 0
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: |SOGo| request took 0.005982 seconds to execute

[danielreyes61]

I blanked the actual name with XXX's.

[d19dotca]

@danielreyes61 Is "mail.<domain>.<tld>" the actual full domain in the Cloudron Domain section? If not, then I think the issue there is that you're adding in "mail" as a subdomain which likely doesn't exist in the Cloudron Domains section.

[girish]

@danielreyes61 as @d19dotca said, most likely you want to login with XXXXX@XXXXXX.net (no 'mail') assuming that you created mailboxes under XXXXXX.net domain

[girish]

BTW, if you go to the domain's Email section, there is a link that says "Connection details for other email clients". If you click that, it will give you the username. For example,

The bottom line says "Use mailboxname@cloudron.club and the mailbox owner password to access mailboxes of this domain"

[danielreyes61]

@girish I got it to work!! Thank you for that. Turns out I never made the mailboxes for those users, for some reason, I thought that would have happened automatically.

[danielreyes61]

I now just need to figure out how to get cloudron to be able to send emails, outgoing still does not seem to work

[nebulon]

@danielreyes61 can you maybe create a new topic for the outgoing issue with more information on what you found so far? I will mark this as solved since you were able to login now.

[danielreyes61]

@nebulon Will do, thanks!