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Cloudron email wrong username or password all apps

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  • d19dotcaD d19dotca

    @danielreyes61 said in Cloudron email wrong username or password all apps:

    so is it username@mail.example.com

    Yes, that's correct. Whatever the mailbox and domain is. So a mailbox of user and a domain of example.com would be a combined "username"/login of user@example.com.

    danielreyes61D Offline
    danielreyes61D Offline
    danielreyes61
    wrote on last edited by
    #5

    @d19dotca Dang, I just tried two different accounts and still same error of wrong username or password

    1 Reply Last reply
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    • d19dotcaD d19dotca

      @danielreyes61 said in Cloudron email wrong username or password all apps:

      so is it username@mail.example.com

      Yes, that's correct. Whatever the mailbox and domain is. So a mailbox of user and a domain of example.com would be a combined "username"/login of user@example.com.

      danielreyes61D Offline
      danielreyes61D Offline
      danielreyes61
      wrote on last edited by
      #6

      @d19dotca

      26 Feb 24 18:47:26 sogod [45]: |SOGo| starting method 'POST' on uri '/SOGo/connect'
      Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: <0x0x55e2626463d0[NGLdapConnection]> Using ldap_initialize for LDAP URL: ldap://172.18.0.1:3002
      Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: <0x0x55e26231af40[LDAPSource]> <NSException: 0x55e262159130> NAME:LDAPException REASON:operation bind failed: No such object (0x20) INFO:{"error_code" = 32; login = "cn=XXXX@mail.XXXXX.net,ou=mailboxes,dc=cloudron"; }
      Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: SOGoRootPage Login from '127.0.0.1' for user 'XXXXX@mail.XXXXXX.net' might not have worked - password policy: 65535 grace: -1 expire: -1 bound: 0
      Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: |SOGo| request took 0.005982 seconds to execute

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      • danielreyes61D Offline
        danielreyes61D Offline
        danielreyes61
        wrote on last edited by
        #7

        I blanked the actual name with XXX's.

        d19dotcaD 1 Reply Last reply
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        • danielreyes61D danielreyes61

          I blanked the actual name with XXX's.

          d19dotcaD Offline
          d19dotcaD Offline
          d19dotca
          wrote on last edited by
          #8

          @danielreyes61 Is "mail.<domain>.<tld>" the actual full domain in the Cloudron Domain section? If not, then I think the issue there is that you're adding in "mail" as a subdomain which likely doesn't exist in the Cloudron Domains section.

          --
          Dustin Dauncey
          www.d19.ca

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          • girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote on last edited by
            #9

            @danielreyes61 as @d19dotca said, most likely you want to login with XXXXX@XXXXXX.net (no 'mail') assuming that you created mailboxes under XXXXXX.net domain

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            • girishG Do not disturb
              girishG Do not disturb
              girish
              Staff
              wrote on last edited by girish
              #10

              BTW, if you go to the domain's Email section, there is a link that says "Connection details for other email clients". If you click that, it will give you the username. For example,

              5d99ba0b-4f53-4e12-b25f-51d9ddf486b6-image.png

              The bottom line says "Use mailboxname@cloudron.club and the mailbox owner password to access mailboxes of this domain"

              danielreyes61D 1 Reply Last reply
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              • girishG girish

                BTW, if you go to the domain's Email section, there is a link that says "Connection details for other email clients". If you click that, it will give you the username. For example,

                5d99ba0b-4f53-4e12-b25f-51d9ddf486b6-image.png

                The bottom line says "Use mailboxname@cloudron.club and the mailbox owner password to access mailboxes of this domain"

                danielreyes61D Offline
                danielreyes61D Offline
                danielreyes61
                wrote on last edited by
                #11

                @girish I got it to work!! Thank you for that. Turns out I never made the mailboxes for those users, for some reason, I thought that would have happened automatically.

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                • danielreyes61D Offline
                  danielreyes61D Offline
                  danielreyes61
                  wrote on last edited by
                  #12

                  I now just need to figure out how to get cloudron to be able to send emails, outgoing still does not seem to work

                  nebulonN 1 Reply Last reply
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                  • danielreyes61D danielreyes61

                    I now just need to figure out how to get cloudron to be able to send emails, outgoing still does not seem to work

                    nebulonN Away
                    nebulonN Away
                    nebulon
                    Staff
                    wrote on last edited by
                    #13

                    @danielreyes61 can you maybe create a new topic for the outgoing issue with more information on what you found so far? I will mark this as solved since you were able to login now.

                    danielreyes61D 1 Reply Last reply
                    1
                    • nebulonN nebulon

                      @danielreyes61 can you maybe create a new topic for the outgoing issue with more information on what you found so far? I will mark this as solved since you were able to login now.

                      danielreyes61D Offline
                      danielreyes61D Offline
                      danielreyes61
                      wrote on last edited by
                      #14

                      @nebulon Will do, thanks!

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