Afterlogic cannot send emails

[murgero]

@cumpal Instead of mail.domain.com just use mail in imap / smtp server.

[Cumpal]

@murgero Wouldn't that connect to nowhere tho?

[murgero]

@cumpal mail is the internal name for the cloudron mail server. It will go there.

[Cumpal]

@murgero Afterlogic is hosted on a another server outside of my cloudron mailserver, so i believe that wouldn't work

[girish]

@cumpal Your settings look correct to me. The SSL checkbox must be checked for IMAP and be unchecked for 587. Port 587 uses opportunistic TLS/STARTTLS and does not use SSL immediately. But each mail client behaves differently and one has to dig deeper to understand what exactly this SSL checkbox means.

I see that Afterlogic has many products, so I am not sure what the correct docs to look at are. If it is https://afterlogic.com/docs/webmail-lite-8/configuring-webmail/advanced-configuration, then we have to somehow set this PreferStarttls flag.

[girish]

FWIW, I test the mailserver with http://samples.afterlogic.com/asp-net-samples/set_smtp.aspx and it connects (do not put real username/password on that page!).

[Cumpal]

@girish I am using Afterlogic WebMail Lite 8, and the test you gave me, it successfully connected to it.

Also checked the PreferStarttls flag and it was already set as true

[girish]

@cumpal So, the next step to debug this would be to check the Cloudron mail server logs when afterlogic tries to connect. Also, does afterlogic itself have any detailed logs on why it cannot connect? Is it a network error or something SMTP error or auth error?

[murgero]

@cumpal My apologies, I thought this was in a LAMP app on cloudron.

[Cumpal]

Mystery solved; The server i was hosting Afterlogic on turns out is just too slow. Checking the logs it would always time out, which is 15 seconds.
I ran Afterlogic on a much faster server and now it sends emails just fine.
Thanks all for your efforts to help me, it was much appreciated.