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  2. Nextcloud
  3. User not being added to Nextcloud

User not being added to Nextcloud

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  • Sam_ukS Offline
    Sam_ukS Offline
    Sam_uk
    wrote on last edited by Sam_uk
    #1

    One user, let's call them user X, is not added to Nextcloud.
    User X is added to all other apps and can log in with their Cloudron/LDAP user/pass. They are in the appropriate groups to be added to Nextcloud and I have added them as a specific user to Nextcloud in the Cloudron interface.

    They report an error: "- error, user disabled" when trying to log in to Nextcloud.

    Is it possible user X deleted their Nextcloud login? Would they not be re-provisioned by Cloudron LDAP in that case?

    In my testing, if I add a new user to my Cloudron instance, user Y then they are added to the Nextcloud user list.

    What's happened here and how can I provide more useful info? Where should I look for logs etc?

    murgeroM 1 Reply Last reply
    1
    • Sam_ukS Sam_uk

      One user, let's call them user X, is not added to Nextcloud.
      User X is added to all other apps and can log in with their Cloudron/LDAP user/pass. They are in the appropriate groups to be added to Nextcloud and I have added them as a specific user to Nextcloud in the Cloudron interface.

      They report an error: "- error, user disabled" when trying to log in to Nextcloud.

      Is it possible user X deleted their Nextcloud login? Would they not be re-provisioned by Cloudron LDAP in that case?

      In my testing, if I add a new user to my Cloudron instance, user Y then they are added to the Nextcloud user list.

      What's happened here and how can I provide more useful info? Where should I look for logs etc?

      murgeroM Offline
      murgeroM Offline
      murgero
      App Dev
      wrote on last edited by
      #2

      @sam_uk Have they signed into cloudron before? (Usually they need to click a link to activate their account in an email of some sort or manually activated by an admin)

      --
      https://urgero.org
      ~ Professional Nerd. Freelance Programmer. ~

      Sam_ukS 1 Reply Last reply
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      • murgeroM murgero

        @sam_uk Have they signed into cloudron before? (Usually they need to click a link to activate their account in an email of some sort or manually activated by an admin)

        Sam_ukS Offline
        Sam_ukS Offline
        Sam_uk
        wrote on last edited by
        #3

        @murgero Yes they are active on 3 other apps I have installed on the Cloudron.

        If I delete user X from Cloudron and re-add them does it automatically link the old data to the new account based on the email address being the same?

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        • Sam_ukS Offline
          Sam_ukS Offline
          Sam_uk
          wrote on last edited by
          #4

          @sam_uk Ah I spotted them in nextcloud.mydomain.com/settings/users/disabled

          That should fix it, not sure how they ended up there though.

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          • girishG girish moved this topic from Support on
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