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  3. Unable to install 2nd app

Unable to install 2nd app

Scheduled Pinned Locked Moved Solved Support
appstoresubscription
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    • K Offline
      K Offline
      khadanja
      wrote on last edited by girish
      #1

      I'm on a free plan and have only one app installed but when I try to install 2nd app I get a message saying "To install more apps, a paid subscription is required."

      murgeroM girishG 2 Replies Last reply
      0
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #5

        @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
        I have reset the state now, so can you try again?

        K 1 Reply Last reply
        1
        • K khadanja

          I'm on a free plan and have only one app installed but when I try to install 2nd app I get a message saying "To install more apps, a paid subscription is required."

          murgeroM Offline
          murgeroM Offline
          murgero
          App Dev
          wrote on last edited by
          #2

          @khadanja can you screenshot the dashboard? you sure you just have one? Have you rebooted the server recently?

          --
          https://urgero.org
          ~ Professional Nerd. Freelance Programmer. ~

          K 1 Reply Last reply
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          • murgeroM murgero

            @khadanja can you screenshot the dashboard? you sure you just have one? Have you rebooted the server recently?

            K Offline
            K Offline
            khadanja
            wrote on last edited by khadanja
            #3

            @murgero said in Unable to install 2nd app:

            @khadanja can you screenshot the dashboard? you sure you just have one? Have you rebooted the server recently?

            @murgero Definitely have only one app, screen shot attached. Yes have rebooted recently, can reboot again to test.
            48a5d1ff-6b2b-4f01-9265-ddfb3dc9331d-image.png
            74bfaec8-fc3e-44fe-9db3-23f762f5224f-image.png

            Oct 20 13:25:40 box:apps Will install app with id : 9457c9a6-5ad9-4a61-8c6e-1c27394c80e7
            POST /api/v1/apps/install 402 Payment Required The free plan only allows 2 apps. Please sign up for a paid plan to install more apps. 1614.861 ms - 137
            
            
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            • K khadanja

              I'm on a free plan and have only one app installed but when I try to install 2nd app I get a message saying "To install more apps, a paid subscription is required."

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #4

              @khadanja probably something wrong on our side, can you drop us a mail at support@cloudron.io with your cloudron.io email and we can get this sorted out?

              1 Reply Last reply
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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #5

                @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
                I have reset the state now, so can you try again?

                K 1 Reply Last reply
                1
                • nebulonN nebulon

                  @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
                  I have reset the state now, so can you try again?

                  K Offline
                  K Offline
                  khadanja
                  wrote on last edited by
                  #6

                  @nebulon said in Unable to install 2nd app:

                  @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users.
                  I have reset the state now, so can you try again?

                  That worked. Thanks @nebulon

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