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    Solved Cannot read property 'publicKey' of null

    Support
    email dkim
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    • jeau
      jeau App Dev last edited by girish

      on one of my installation of Cloudron, the mail service is down (red bullet) and when I restart it I get the error: Cannot read property 'publicKey' of null

      it must be a problem with DKIM as indicated here
      https://docs.cloudron.io/troubleshooting/#dkim
      but I don't understand because it was working 😞 I think

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @jeau last edited by girish

        @jeau I wonder if some migration failed because that value has to be present in the database. Can you run /home/yellowtent/box/setup/start.sh ? And then systemctl restart box ?

        jeau 1 Reply Last reply Reply Quote 0
        • jeau
          jeau App Dev @girish last edited by

          @girish I ran these commands but the problem is still there

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @jeau last edited by

            @jeau Oh 😞 Mmm, it's not clear why that would be null. Can you write to support@cloudron.io, I can take a look.

            1 Reply Last reply Reply Quote 1
            • girish
              girish Staff last edited by

              Got this sorted out in support@ . Many releases ago, we had an issue that the mail domain was not created properly when a domain was added. These mail domains were not correctly initialized and as a result are failing now after 7.0.3 update. Re-generating dkim keys by hand fixes it.

              jeau 1 Reply Last reply Reply Quote 3
              • jeau
                jeau App Dev @girish last edited by

                @girish thanks for the support. Some mails arrive in spam. I will check DKIM, SPF, DMARC, PTR records. but that's my problem 😉

                1 Reply Last reply Reply Quote 1
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