Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse

Cloudron Forum

Apps | Demo | Docs | Install

Backup Failed

Scheduled Pinned Locked Moved Solved Support
backupupdate
11 Posts 3 Posters 501 Views
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • humptydumptyH Offline
    humptydumptyH Offline
    humptydumpty
    wrote on last edited by girish
    #1

    v7.1.3 (Ubuntu 20.04.3 LTS)

    I received a backup failed notification in my cloudron.

    box:tasks setCompleted - 4300: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
    
    box:tasks update 4300: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
    Backup not found
    

    Please let me know if you need me to send the whole log to support@.

    Also, a multi-part upload of the GRAV app (bare install, I haven't used it yet) took over 3 hours to finish. That doesn't sound right.

    box:tasks update 4300: {"percent":14.793103448275861,"message":"Finishing multipart copy - 2022-03-12-020002-003/app_cms.mydomain.com_v1.5.13.tar.gz.enc"}
    box:tasks update 4300: {"percent":14.793103448275861,"message":"Copied 1 files with error: null"}
    box:taskworker Task took 11028.913 seconds
    
    girishG 1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to humptydumpty on last edited by
    #2

    @humptydumpty I wonder if this is a temporary network issue. Does this happen again?

    humptydumptyH 1 Reply Last reply
    0
  • humptydumptyH Offline
    humptydumptyH Offline
    humptydumpty
    replied to girish on last edited by humptydumpty
    #3

    @girish Yes, this happened before. Previous error was about 2-3 weeks ago. If it's network related, I assume there's nothing I can do about it. Any way to verify the integrity of the backup files without having to manually restore/test them?

    Edit: oh no, this last error was 3 days ago and it hasn't repeated yet. Rereading this, I'm confusing af so here's the timeline:

    today (no errors) --> 3 days ago (one error) ---> 3 weeks ago (one error) --> no errors iirc.

    girishG 1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to humptydumpty on last edited by
    #4

    @humptydumpty Generally, it's normal for things to fail once in a while but not regularly. Servers, network go up and down. Anyway, it if's happening very regularly, we can investigate further. Please write to support@cloudron.io in such a case.

    micmcM 1 Reply Last reply
    1
  • girishG girish has marked this topic as solved on
  • micmcM Offline
    micmcM Offline
    micmc
    replied to girish on last edited by
    #5

    @girish said in Backup Failed:

    @humptydumpty Generally, it's normal for things to fail once in a while but not regularly. Servers, network go up and down. Anyway, it if's happening very regularly, we can investigate further. Please write to support@cloudron.io in such a case.

    I also experiment the same thing since the update to 7.1 I haven't had much time to report yet because manual backup is working, so I can still trigger one when I get on my dashboard.
    However, it was working without any glitches previously and I haven't changed anything nor moved server etc.
    The log shows that the process for tar for each app goes on 'till the end however it seems like once the box:tasks setCompleted then the backup is not found.
    I get the backup failed message every day for about two weeks now.
    Here's the end lines of the backup log file:

    2022-04-05T03:31:41.902Z box:taskworker Task took 1901.358 seconds
    2022-04-05T03:31:41.902Z box:tasks setCompleted - 9312: {"result":null,"error":{"stack":"BoxError: Backup not found\n    at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
    2022-04-05T03:31:41.902Z box:tasks update 9312: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n    at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
    BoxError: Backup not found
        at Object.update (/home/yellowtent/box/src/backups.js:187:42)
        at runMicrotasks (<anonymous>)
        at processTicksAndRejections (node:internal/process/task_queues:96:5)
    
    

    Is there anything I should check before reaching support by email?


    https://marketingtechnology.agency
    For cutting edge web technologies

    girishG 2 Replies Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to micmc on last edited by
    #6

    @micmc What backup provider are you using?

    micmcM 1 Reply Last reply
    0
  • micmcM Offline
    micmcM Offline
    micmc
    replied to girish on last edited by
    #7

    @girish AWS S3 actually


    https://marketingtechnology.agency
    For cutting edge web technologies

    1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to micmc on last edited by
    #8

    @micmc said in Backup Failed:

    Is there anything I should check before reaching support by email?

    Nothing obvious stands out. Please reach out via email.

    micmcM 1 Reply Last reply
    1
  • micmcM Offline
    micmcM Offline
    micmc
    replied to girish on last edited by
    #9

    @girish said in Backup Failed:

    @micmc said in Backup Failed:

    Is there anything I should check before reaching support by email?

    Nothing obvious stands out. Please reach out via email.

    Will do though will check and try a few things before, because it's now become more intermittent. Weird lol
    Manual backup still works pretty well otoh

    TTYL


    https://marketingtechnology.agency
    For cutting edge web technologies

    1 Reply Last reply
    0
  • humptydumptyH Offline
    humptydumptyH Offline
    humptydumpty
    wrote on last edited by humptydumpty
    #10

    @girish I'm getting more backup errors but it's a bit different. Is this another temp network hiccup or something more serious?

    This happened 3 days ago but I ignored it.

    Backup failed: Could not pipe http://172.18.0.12:3000/backup?access_token=xxxxxxxxxxx to /home/yellowtent/appsdata/xxxxxxxxxxx /dump.rdb: Request timedout
    

    Then another error 7 hours ago:

    Backup failed: Could not pipe http://172.18.0.3:3000/databases/dbxxxxxxx to /home/yellowtent/appsdata/xxxxxxxx/postgresqldump: Request timedout. 
    

    I replaced the actual values with xxxxxxxxxxx in case those are sensitive.

    Edit: two more backup attempts failed today and I received an email from my cloudron saying a full backup failed this time. I have a flight today. I'll email the logs to support when I can. Thanks!

    girishG 1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to humptydumpty on last edited by
    #11

    @humptydumpty said in Backup Failed:
    This is most likely to do with postgresql not having enough memory. Please go to Services and bump up the postgres memory.

    1 Reply Last reply
    0

  • Login

  • Don't have an account? Register

  • Login or register to search.
  • First post
    Last post
0
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Login

  • Don't have an account? Register

  • Login or register to search.