Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Subscription upgrade issue

Subscription upgrade issue

Scheduled Pinned Locked Moved Solved Support
subscription
6 Posts 3 Posters 896 Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R Offline
      R Offline
      Ropyro
      wrote on last edited by girish
      #1

      Hi There, I've had a paid Cloudron for a while and about a month or so ago I set up another free one. Today, I decided to upgrade to Premium. I did so but it's still showing as free. I'm guessing it's because I screwed up and installed the Cloudron using a different email than I use to manage subscriptions. What can be done to apply to paid subscription to the new installation?

      girishG 1 Reply Last reply
      0
      • R Ropyro

        Hi There, I've had a paid Cloudron for a while and about a month or so ago I set up another free one. Today, I decided to upgrade to Premium. I did so but it's still showing as free. I'm guessing it's because I screwed up and installed the Cloudron using a different email than I use to manage subscriptions. What can be done to apply to paid subscription to the new installation?

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @Ropyro Can you drop us a mail on support@cloudron.io with your cloudron.io account email and also the cloudron id? The cloudron id is listed in Settings page of cloudron dashboard.

        R 1 Reply Last reply
        1
        • girishG girish marked this topic as a question on
        • girishG girish

          @Ropyro Can you drop us a mail on support@cloudron.io with your cloudron.io account email and also the cloudron id? The cloudron id is listed in Settings page of cloudron dashboard.

          R Offline
          R Offline
          Ropyro
          wrote on last edited by
          #3

          @girish OK, awesome. Thanks!

          1 Reply Last reply
          0
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            This got sorted out in support. Subscription was purchased with a different appstore account than what the Cloudron was on.

            1 Reply Last reply
            1
            • girishG girish has marked this topic as solved on
            • B Offline
              B Offline
              bozza-man
              wrote on last edited by
              #5

              Hi @girish,

              I’m just having the same problem as this. I have sent an email to support, but havent heard anything back as yet.

              Daniel

              1 Reply Last reply
              1
              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                @bozza-man We haven't gotten an email from the email that you have registered in the forum with. Can you maybe send again?

                1 Reply Last reply
                0
                Reply
                • Reply as topic
                Log in to reply
                • Oldest to Newest
                • Newest to Oldest
                • Most Votes


                  • Login

                  • Don't have an account? Register

                  • Login or register to search.
                  • First post
                    Last post
                  0
                  • Categories
                  • Recent
                  • Tags
                  • Popular
                  • Bookmarks
                  • Search