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    Solved App won't Update/Stop/Restart

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    • doodlemania2
      doodlemania2 App Dev last edited by

      During an update of my apps (I like to update them manually), one of the apps went into a 'queued' state and won't come out of the state. Event log for the app shows it performed the action (in this case stop), but the dashboard still shows 'stopping.' Even rebooted the server to try and clear it.

      Tried recovery mode, restart, etc. Retry Task is greyed out. (shrug) 🙂

      robi 1 Reply Last reply Reply Quote 0
      • robi
        robi @doodlemania2 last edited by

        @doodlemania2
        which app?
        is it new?
        what snippet of logs shows why it's not completing the process?
        check if services are all green?
        disk space?

        Life of Advanced Technology

        doodlemania2 1 Reply Last reply Reply Quote 0
        • doodlemania2
          doodlemania2 App Dev @robi last edited by

          It's Invoice Ninja, but I don't think it's related to something in the app. I think the container is just in a funky state.
          ae62cf00-1bc5-4f2e-84f7-d637c25c5416-image.png

          App continues to run in the background and is accessible.

          @robi said in App won't Update/Stop/Restart:

          @doodlemania2
          which app?
          is it new?
          what snippet of logs shows why it's not completing the process?
          check if services are all green?
          disk space?

          robi 1 Reply Last reply Reply Quote 0
          • robi
            robi @doodlemania2 last edited by

            @doodlemania2 if that is the case, then a restore and upgrade should complete.

            Life of Advanced Technology

            doodlemania2 1 Reply Last reply Reply Quote 1
            • doodlemania2
              doodlemania2 App Dev @robi last edited by

              @robi tried that too! still stuck - 😕
              i wonder if there's a way in box to make it stop what it is trying to do (did restart server once)

              A robi 2 Replies Last reply Reply Quote 0
              • A
                ApplegateR @doodlemania2 last edited by

                @doodlemania2 it happen to me yesterday. Are you current use S3 storage for backup?

                If so make sure you disable delete retention policy now I can update or do anything on my side now.

                Richard Applegate
                Anthem Coffee and Tea
                The Joint Chiropractic
                IT/Administrator Server/Network

                doodlemania2 1 Reply Last reply Reply Quote 0
                • robi
                  robi @doodlemania2 last edited by robi

                  @doodlemania2 said in App won't Update/Stop/Restart:

                  i wonder if there's a way in box to make it stop what it is trying to do (did restart server once)

                  certain tasks after some timeout will display a cancel task (x) button for the app progress line that seems stuck. Just have to wait to see it.

                  Life of Advanced Technology

                  doodlemania2 1 Reply Last reply Reply Quote 0
                  • doodlemania2
                    doodlemania2 App Dev @robi last edited by

                    @robi yeah, up to about 12 hours waiting on ye old cancel 🙂

                    doodlemania2 1 Reply Last reply Reply Quote 1
                    • doodlemania2
                      doodlemania2 App Dev @ApplegateR last edited by

                      @ApplegateR That's an interesting idea - will give it a try!

                      1 Reply Last reply Reply Quote 0
                      • doodlemania2
                        doodlemania2 App Dev @doodlemania2 last edited by

                        was able to resolve by continually toggling recovery mode back and forth like 10 times... shrug 🙂

                        robi 1 Reply Last reply Reply Quote 2
                        • robi
                          robi @doodlemania2 last edited by

                          @doodlemania2 wow, glad something worked.

                          Hopefuly @staff can find something in the error handling code.

                          Life of Advanced Technology

                          1 Reply Last reply Reply Quote 2
                          • Topic has been marked as a question  girish girish 
                          • Topic has been marked as solved  girish girish 
                          • girish
                            girish Staff last edited by

                            @doodlemania2 Can you ping us on support@ if you hit this state again? Usually a cancel button appears after 2 mins of the task running without finishing.

                            jdaviescoates 1 Reply Last reply Reply Quote 0
                            • jdaviescoates
                              jdaviescoates @girish last edited by

                              @girish I had something similar with navidrome too when an update broke a volume mount.

                              I use Cloudron with Gandi & Hetzner

                              1 Reply Last reply Reply Quote 0
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