App won't Update/Stop/Restart

[robi]

@doodlemania2
which app?
is it new?
what snippet of logs shows why it's not completing the process?
check if services are all green?
disk space?

[doodlemania2]

It's Invoice Ninja, but I don't think it's related to something in the app. I think the container is just in a funky state.

App continues to run in the background and is accessible.

@robi said in App won't Update/Stop/Restart:

@doodlemania2
which app?
is it new?
what snippet of logs shows why it's not completing the process?
check if services are all green?
disk space?

[robi]

@doodlemania2 if that is the case, then a restore and upgrade should complete.

[doodlemania2]

@robi tried that too! still stuck -
i wonder if there's a way in box to make it stop what it is trying to do (did restart server once)

[ApplegateR]

@doodlemania2 it happen to me yesterday. Are you current use S3 storage for backup?

If so make sure you disable delete retention policy now I can update or do anything on my side now.

[robi]

@doodlemania2 said in App won't Update/Stop/Restart:

i wonder if there's a way in box to make it stop what it is trying to do (did restart server once)

certain tasks after some timeout will display a cancel task (x) button for the app progress line that seems stuck. Just have to wait to see it.

[doodlemania2]

@robi yeah, up to about 12 hours waiting on ye old cancel

[doodlemania2]

@ApplegateR That's an interesting idea - will give it a try!

[doodlemania2]

was able to resolve by continually toggling recovery mode back and forth like 10 times... shrug

[robi]

@doodlemania2 wow, glad something worked.

Hopefuly @staff can find something in the error handling code.

[girish]

@doodlemania2 Can you ping us on support@ if you hit this state again? Usually a cancel button appears after 2 mins of the task running without finishing.

[jdaviescoates]

@girish I had something similar with navidrome too when an update broke a volume mount.