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  3. First-time install, Login, Password invalid

First-time install, Login, Password invalid

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  • P Offline
    P Offline
    prologic
    wrote on last edited by girish
    #1

    Just created a Cloudron instance on a Vultr VM went through the installation successfully, setup the first account.

    However I cannot login.

    Are there any limitations on the characters allowed in a password? I used my password generator and it can throw some interesting characters in 🐶

    Only thing I can think of that might have failed.

    The Password Reset also fails (presumably because Email is not setup yet on a first-time install?)

    Any way to do a password reset via the CLI?

    cheers
    James

    BrutalBirdieB girishG 2 Replies Last reply
    0
    • P prologic

      Just created a Cloudron instance on a Vultr VM went through the installation successfully, setup the first account.

      However I cannot login.

      Are there any limitations on the characters allowed in a password? I used my password generator and it can throw some interesting characters in 🐶

      Only thing I can think of that might have failed.

      The Password Reset also fails (presumably because Email is not setup yet on a first-time install?)

      Any way to do a password reset via the CLI?

      cheers
      James

      BrutalBirdieB Offline
      BrutalBirdieB Offline
      BrutalBirdie
      Partner
      wrote on last edited by
      #2

      Hi 👋 @prologic yes there is.

      ssh into your server and get root permissions, then you can use the

      cloudron-support --owner-login
      

      command to get a temporary owner login password.

      If that does not work as well it would be best to just start a fresh setup.

      Although, logs would be nice to see what happened to prevent this issue from coming up further down the road.

      Cheers,
      Elias 🍻

      Like my work? Consider donating a drink. Cheers!

      BrutalBirdieB 1 Reply Last reply
      1
      • BrutalBirdieB BrutalBirdie

        Hi 👋 @prologic yes there is.

        ssh into your server and get root permissions, then you can use the

        cloudron-support --owner-login
        

        command to get a temporary owner login password.

        If that does not work as well it would be best to just start a fresh setup.

        Although, logs would be nice to see what happened to prevent this issue from coming up further down the road.

        Cheers,
        Elias 🍻

        BrutalBirdieB Offline
        BrutalBirdieB Offline
        BrutalBirdie
        Partner
        wrote on last edited by BrutalBirdie
        #3

        @BrutalBirdie appendix / password limitations.

        No there should be no password limitations afaik.

        https://git.cloudron.io/cloudron/box/-/blob/master/migrations/initial-schema.sql#L5

        CREATE TABLE IF NOT EXISTS users(
            
            password VARCHAR(1024) NOT NULL,
            [...]
        

        These are the DB limitations by default.
        Is your password bigger then 1024? 😄

        So this are the password limitations.

        Like my work? Consider donating a drink. Cheers!

        1 Reply Last reply
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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          Yeah, there shouldn't be any password limitations, other than the length as @BrutalBirdie pointed out.

          1 Reply Last reply
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          • P prologic

            Just created a Cloudron instance on a Vultr VM went through the installation successfully, setup the first account.

            However I cannot login.

            Are there any limitations on the characters allowed in a password? I used my password generator and it can throw some interesting characters in 🐶

            Only thing I can think of that might have failed.

            The Password Reset also fails (presumably because Email is not setup yet on a first-time install?)

            Any way to do a password reset via the CLI?

            cheers
            James

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            @prologic said in First-time install, Login, Password invalid:

            The Password Reset also fails (presumably because Email is not setup yet on a first-time install?)

            Email also only starts working after you have signed up in the App store UI.

            1 Reply Last reply
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