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  3. Email is not configured properly

Email is not configured properly

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  • J Offline
    J Offline
    jpreussner
    wrote on last edited by girish
    #1

    Dear Cloudron-Support,

    I get a daily reminder that my email is not configured properly. We're running Cloudron on a subdomain (apps.ki-ideenwerkstatt.de) and the error occurred after I added a "top-level" domain for an app (zentrale.ki-ideenwerkstatt.de).

    Here is the message:

    zentrale.ki-ideenwerkstatt.de
    
    SPF DNS record (TXT) did not match.
    Hostname: @
    Expected: v=spf1 a:my.apps.ki-ideenwerkstatt.de ~all
    Actual: null
    
    DKIM DNS record (TXT) did not match.
    Hostname: cloudron-12c335._domainkey
    Expected: v=DKIM1; t=s; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDTLjy/VYr4+JSRSEIwh5G7wLcz+mD36w2Qjo85dahpxEahbTINWieoDZoa/+GE+1EGmrIFgB5oTxH6YzqASRNoxBDKStSpjw9CHg0DCPvq7RDY82oXFNFw/txuEcDydIso8KI4vrL+0pl5pG/SM6dHdbcxtdOaBYXJhK/uAQFTxQIDAQAB
    Actual: null
    
    PTR DNS record (PTR) did not match.
    Hostname: xx.xxx.xx.xxx
    Expected: my.apps.ki-ideenwerkstatt.de
    Actual: null
    

    Any help appreciated 🙂

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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      I guess either wildcard or manual DNS provider is set for this domain. In such cases the DNS records have to be manually created in your nameserver.

      Basically the two TXT records (spf and dkim) with the expected values and the PTR record needs to be set via your server provider (https://docs.cloudron.io/email/#ptr-record)

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      • nebulonN nebulon marked this topic as a question on
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        If that domain is not used to send out email, you can just disable it as well. Email -> select domain -> Outbound -> Disable.

        jdaviescoatesJ 1 Reply Last reply
        1
        • girishG girish

          If that domain is not used to send out email, you can just disable it as well. Email -> select domain -> Outbound -> Disable.

          jdaviescoatesJ Offline
          jdaviescoatesJ Offline
          jdaviescoates
          wrote on last edited by
          #4

          @girish said in Email is not configured properly:

          If that domain is not used to send out email, you can just disable it as well. Email -> select domain -> Outbound -> Disable.

          What about e.g. if one had a WordPress installed with the WordFence plugin installed that occasionally sends out warnings about issues it finds. Would disabling via Email -> select domain -> Outbound -> Disable stop those emails arriving too?

          If not, great! I can get rid of notifications I don't need to see.

          I'm hosting a WordPress site on a subdomain of a domain I don't control and I'm struggling to get the person who does control it to set-up the required email DNS records to stop me getting these email notifications too

          (they have of course set-up the A record required for the site to work, but for some reason seem reluctant to do the email ones - I can only guess out of fear it might somehow interfere with their email on the domain)

          I use Cloudron with Gandi & Hetzner

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          • J Offline
            J Offline
            jpreussner
            wrote on last edited by
            #5

            Thanks a lot @girish !
            We're running mattermost under the indicated domain. I have disabled the outbound, since we have an external SMTP server running - it works now!

            I didn't know that Cloudron overwrites configs, but well: Lessons learned 🙂

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            • nebulonN nebulon has marked this topic as solved on
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