Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. cloudronbackup folder disappears when trying to restore

cloudronbackup folder disappears when trying to restore

Scheduled Pinned Locked Moved Solved Support
backups
9 Posts 4 Posters 1.5k Views 4 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • 32463 Offline
    32463 Offline
    3246
    wrote on last edited by
    #1

    I am trying to pull down a backup for testing but when I do it fails with the following error:

    Access denied. Create the directory and run "chown yellowtent:yellowtent /mnt/cloudronbackup" on the server
    

    Great, I'll create it. Again.

    Try again.

    And... get the same error. The directory I just created disappeared.

    This process repeats ad nauseam.

    Help!

    Cloudron-Restore.png

    👉 Find our more www.bebraver.online

    1 Reply Last reply
    0
    • 32463 Offline
      32463 Offline
      3246
      wrote on last edited by
      #2

      Right, user error. However, I think the error messages don't help.

      I use a sub-user and the account had external reachability disabled.. hence why trying to restore off-site didn't work. Yay.

      However, the error message and disappearing folder make no sense. I would have expected an error message saying that the connection is refused as my FTP duck did... which led me to check the permissions on the backup server.

      @girish @nebulon is there a way we can improve on those messages to help slow sysadmins like myself to find the answers they need sooner? 😉

      👉 Find our more www.bebraver.online

      1 Reply Last reply
      2
      • nebulonN Away
        nebulonN Away
        nebulon
        Staff
        wrote on last edited by
        #3

        I agree this is not ideal. We use systemd-mount here and its not trivial to extract proper error messages from that. Also I believe systemd will manage the mountpoint (folder) then accordingly.

        robiR 1 Reply Last reply
        2
        • nebulonN nebulon

          I agree this is not ideal. We use systemd-mount here and its not trivial to extract proper error messages from that. Also I believe systemd will manage the mountpoint (folder) then accordingly.

          robiR Offline
          robiR Offline
          robi
          wrote on last edited by
          #4

          @nebulon it would be wise to rely less on systemd and more on Cloudron validations.

          Conscious tech

          nebulonN 1 Reply Last reply
          0
          • robiR robi

            @nebulon it would be wise to rely less on systemd and more on Cloudron validations.

            nebulonN Away
            nebulonN Away
            nebulon
            Staff
            wrote on last edited by
            #5

            @robi frankly the mount command output, to test it for real, is also terrible for proper error reporting 🙂

            robiR 1 Reply Last reply
            0
            • nebulonN nebulon

              @robi frankly the mount command output, to test it for real, is also terrible for proper error reporting 🙂

              robiR Offline
              robiR Offline
              robi
              wrote on last edited by
              #6

              @nebulon agreed, have you considered things like rclone instead?

              Conscious tech

              1 Reply Last reply
              1
              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by girish
                #7

                Tested with a variety of cases here in both volumes and backups UI:

                Incorrect hostname:

                eea78352-4295-4b8e-b149-99ea8a09ecbc-image.png

                Invalid username/password:

                a7a8d4e8-fa86-4bc7-a8dd-df6823b19bca-image.png

                Bad remote path:

                1eb63198-c31d-48e2-9ba8-7e2a8ad1f522-image.png

                Sub account and no samba:

                568e155c-25e4-4700-b02f-74bca12d09aa-image.png

                1 Reply Last reply
                0
                • girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #8

                  This took me a while to figure but when using subaccounts for CIFS, one has to use "/subaccount" as the remote directory. Thanks to https://drechsel.xyz/posts/hetzner-storage-box-how-to-mount-cifs-for-sub-user/

                  1 Reply Last reply
                  2
                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #9

                    I found the issue. Fixed in https://git.cloudron.io/cloudron/box/-/commit/b2d072f2e6d3c8f1b39842c11b70f29ed2cb1231

                    1 Reply Last reply
                    3
                    • girishG girish marked this topic as a question on
                    • girishG girish has marked this topic as solved on
                    Reply
                    • Reply as topic
                    Log in to reply
                    • Oldest to Newest
                    • Newest to Oldest
                    • Most Votes


                    • Login

                    • Don't have an account? Register

                    • Login or register to search.
                    • First post
                      Last post
                    0
                    • Categories
                    • Recent
                    • Tags
                    • Popular
                    • Bookmarks
                    • Search