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  3. Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www

Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www

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    • jordanurbsJ Offline
      jordanurbsJ Offline
      jordanurbs
      wrote on last edited by
      #1
      App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
      

      Any idea why this is happening?

      murgeroM girishG 2 Replies Last reply
      0
      • jordanurbsJ jordanurbs
        App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
        

        Any idea why this is happening?

        murgeroM Offline
        murgeroM Offline
        murgero
        App Dev
        wrote on last edited by
        #2

        @jordanurbs said in Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www:

        unable to find user www

        If I had to take a guess.. The app you are making requires there to be a www user.

        --
        https://urgero.org
        ~ Professional Nerd. Freelance Programmer. ~

        fbartelsF 1 Reply Last reply
        1
        • murgeroM murgero

          @jordanurbs said in Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www:

          unable to find user www

          If I had to take a guess.. The app you are making requires there to be a www user.

          fbartelsF Offline
          fbartelsF Offline
          fbartels
          App Dev
          wrote on last edited by
          #3

          @murgero or you’re using a base image other than the Cloudron one and therefore some internal scripting fails (because the user it expects does not exist).

          murgeroM 1 Reply Last reply
          2
          • jordanurbsJ jordanurbs
            App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file
            

            Any idea why this is happening?

            girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote on last edited by
            #4

            @jordanurbs need more info to help. What did you install? And how? Link to custom app's dockerfile etc

            BrutalBirdieB 1 Reply Last reply
            0
            • girishG girish

              @jordanurbs need more info to help. What did you install? And how? Link to custom app's dockerfile etc

              BrutalBirdieB Offline
              BrutalBirdieB Offline
              BrutalBirdie
              Partner
              wrote on last edited by
              #5

              Yep Yep, need more info.

              But here is the is:

              You installed a custom app that is trying to use the www user in the Docker Container.
              That user does not exists.

              But please, provide more details.
              Step by step with the resources.

              Like my work? Consider donating a drink. Cheers!

              1 Reply Last reply
              0
              • fbartelsF fbartels

                @murgero or you’re using a base image other than the Cloudron one and therefore some internal scripting fails (because the user it expects does not exist).

                murgeroM Offline
                murgeroM Offline
                murgero
                App Dev
                wrote on last edited by
                #6

                @fbartels Yes, could be that too - I was just going off the limited information provided. 🙂

                --
                https://urgero.org
                ~ Professional Nerd. Freelance Programmer. ~

                fbartelsF 1 Reply Last reply
                0
                • murgeroM murgero

                  @fbartels Yes, could be that too - I was just going off the limited information provided. 🙂

                  fbartelsF Offline
                  fbartelsF Offline
                  fbartels
                  App Dev
                  wrote on last edited by
                  #7

                  @murgero yes, and sorry for accidentally mentioning you instead of op 😅

                  1 Reply Last reply
                  1
                  • jordanurbsJ Offline
                    jordanurbsJ Offline
                    jordanurbs
                    wrote on last edited by jordanurbs
                    #8

                    OK thanks everyone! So we removed the 'www' user and made some progress. Now getting this error:

                    App is being installed.
                    
                     => Cleaning up old install 
                     => Downloading image ........
                     => Waiting for DNS propagation 
                     => Configuring reverse proxy ....
                     => Wait for health check ...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
                    
                    App installation error: connect ENETUNREACH 104.21.58.253:443
                    

                    That is not the IP of the cloudron server, and my dev says his IP is dynamic but he doesn't think its his either.

                    nebulonN 1 Reply Last reply
                    0
                    • girishG girish moved this topic from Support on
                    • jordanurbsJ jordanurbs

                      OK thanks everyone! So we removed the 'www' user and made some progress. Now getting this error:

                      App is being installed.
                      
                       => Cleaning up old install 
                       => Downloading image ........
                       => Waiting for DNS propagation 
                       => Configuring reverse proxy ....
                       => Wait for health check ...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
                      
                      App installation error: connect ENETUNREACH 104.21.58.253:443
                      

                      That is not the IP of the cloudron server, and my dev says his IP is dynamic but he doesn't think its his either.

                      nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #9

                      @jordanurbs the ENETUNREACH error is something else here, the cli would wait for the health check endlessly.

                      So for the app itself, make sure to set healthCheckPath in the manifest and also make sure the app responds with an OK http code (some 200 http status code)

                      1 Reply Last reply
                      1
                      • jordanurbsJ Offline
                        jordanurbsJ Offline
                        jordanurbs
                        wrote on last edited by
                        #10

                        Sorry for the late reply but the developer finally figured it out. It was his first time working with Cloudron.

                        Thanks again for all the support.

                        nebulonN 1 Reply Last reply
                        1
                        • nebulonN nebulon marked this topic as a question on
                        • nebulonN nebulon has marked this topic as solved on
                        • jordanurbsJ jordanurbs

                          Sorry for the late reply but the developer finally figured it out. It was his first time working with Cloudron.

                          Thanks again for all the support.

                          nebulonN Offline
                          nebulonN Offline
                          nebulon
                          Staff
                          wrote on last edited by
                          #11

                          @jordanurbs was there any specific solution worth sharing?

                          jordanurbsJ 1 Reply Last reply
                          0
                          • nebulonN nebulon

                            @jordanurbs was there any specific solution worth sharing?

                            jordanurbsJ Offline
                            jordanurbsJ Offline
                            jordanurbs
                            wrote on last edited by
                            #12

                            @nebulon I wasn't told exactly but believe it had something to do with removing the www user

                            1 Reply Last reply
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