Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www

[jordanurbs]

App installation error: Installation failed: (HTTP code 500) server error - unable to find user www: no matching entries in passwd file

Any idea why this is happening?

[murgero]

@jordanurbs said in Custom app- App installation error: Installation failed: (HTTP code 500) server error - unable to find user www:

unable to find user www

If I had to take a guess.. The app you are making requires there to be a www user.

[fbartels]

@murgero or you’re using a base image other than the Cloudron one and therefore some internal scripting fails (because the user it expects does not exist).

[girish]

@jordanurbs need more info to help. What did you install? And how? Link to custom app's dockerfile etc

[BrutalBirdie]

Yep Yep, need more info.

But here is the is:

You installed a custom app that is trying to use the www user in the Docker Container.
That user does not exists.

But please, provide more details.
Step by step with the resources.

[murgero]

@fbartels Yes, could be that too - I was just going off the limited information provided.

[fbartels]

@murgero yes, and sorry for accidentally mentioning you instead of op

[jordanurbs]

OK thanks everyone! So we removed the 'www' user and made some progress. Now getting this error:

App is being installed.

 => Cleaning up old install 
 => Downloading image ........
 => Waiting for DNS propagation 
 => Configuring reverse proxy ....
 => Wait for health check ...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

App installation error: connect ENETUNREACH 104.21.58.253:443

That is not the IP of the cloudron server, and my dev says his IP is dynamic but he doesn't think its his either.

[nebulon]

@jordanurbs the ENETUNREACH error is something else here, the cli would wait for the health check endlessly.

So for the app itself, make sure to set healthCheckPath in the manifest and also make sure the app responds with an OK http code (some 200 http status code)

[jordanurbs]

Sorry for the late reply but the developer finally figured it out. It was his first time working with Cloudron.

Thanks again for all the support.

[nebulon]

@jordanurbs was there any specific solution worth sharing?

[jordanurbs]

@nebulon I wasn't told exactly but believe it had something to do with removing the www user