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  3. How to access Cloudron Dashboard and Apps when DNS is not resolving?

How to access Cloudron Dashboard and Apps when DNS is not resolving?

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  • O Offline
    O Offline
    oj
    wrote on last edited by oj
    #1

    How do I access the Cloudron Dashboard + my Cloudron Apps when my domain's DNS is down/ blocked/ etc. Can I access the dashboard and apps via the server ip:port no? Why can't I access my Cloudron server via SSH using the server IP when my DNS is down/blocked/etc?

    I guess my overall question is: how (access-wise) resilient are the email, VPN and private communications apps self-hosted via Cloudron... or is their access completely at the mercy of the folks who control the DNS system.

    *Background:
    Pakistan has shut down internet access to all social media - by blocking DNS - for the last 5-6 days due to political turmoil; India has "banned" 14 hosted encrypted messaging apps - one of which is on Cloudron - by blocking DNS, etc, etc.

    I have been running Cloudron for over three years on multiple domains. Two days ago, the domain on which I host my Cloudron dashboard + the other domains/sub-domains on which I host my Cloudron VPN(s)/ Nextcloud(s)/ Matrix/Element(s), email(s), email clients, etc suddenly became inaccessible. The DNS propagation tests for these domains/subdomains showed that their DNS's had not propogated globally and were not resolving. However, for the same domains, where the subdomains were hosting Wordpress, Wiki and Surfer apps, the DNS addresses were resolving globally and these apps remained accessible. I was not able to access the the Cloudron server via by ssh using the server ip because Cloudron design apparently disallows this. This app-access-related problem(s) due to DNS suddenly went away after four hours.*

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    • KubernetesK Offline
      KubernetesK Offline
      Kubernetes
      App Dev
      wrote on last edited by
      #2

      You may add the domain name and IP to your local hosts file to access

      O 1 Reply Last reply
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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @oj what @Kubernetes said. There's some info here as well - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard

        O 1 Reply Last reply
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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #4

          SSH via raw IP should work just fine actually.

          O 1 Reply Last reply
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          • girishG girish

            @oj what @Kubernetes said. There's some info here as well - https://docs.cloudron.io/troubleshooting/#unreachable-dashboard

            O Offline
            O Offline
            oj
            wrote on last edited by
            #5

            @girish Thanks...from the instructions (via the link), it appears that I should keep a backup domain name ready!

            girishG 1 Reply Last reply
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            • KubernetesK Kubernetes

              You may add the domain name and IP to your local hosts file to access

              O Offline
              O Offline
              oj
              wrote on last edited by
              #6

              @Kubernetes Thanks for the help.

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              • nebulonN nebulon

                SSH via raw IP should work just fine actually.

                O Offline
                O Offline
                oj
                wrote on last edited by
                #7

                @nebulon I can confirm that ssh via raw ip works right now...but it did not work during that four hour period.

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                • O oj

                  @girish Thanks...from the instructions (via the link), it appears that I should keep a backup domain name ready!

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #8

                  @oj right, best to have another domain added on Cloudron, so you can change things quickly if required. I wasn't aware of all the recent changes, I have to read up. My primary domain is .in ccTld .

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