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  3. panic mode: Update failed

panic mode: Update failed

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netcupupgrade
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  • R Offline
    R Offline
    RazielKanos
    wrote on Jun 29, 2023, 8:25 AM last edited by girish Jun 29, 2023, 9:58 AM
    #1

    First of all, i'm a linux N00b - so i tried updating Ubunty from 18.something to 20.something and followed the instuctions in the docs by the book, but now, the server rebootet and i am stuck in something called grub and it tells me all my filesystems are toast!

    I'm pretty sure (hopefully) this can be fixed quite easily, but as i mentioned i am a n00b and have absolute NO CLUE how to do this!

    Can someone help me out here please?

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    • N Offline
      N Offline
      nebulon Staff
      wrote on Jun 29, 2023, 8:46 AM last edited by
      #2

      Is this a physical server? Grub is the bootloader so if you end up there on reboot, then it means the linux/ubuntu system doesn't even start. Most likely it can't find the kernel to boot. Can you give as much context and errors you are seeing?

      R 1 Reply Last reply Jun 29, 2023, 8:47 AM
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      • R Offline
        R Offline
        RazielKanos
        replied to nebulon on Jun 29, 2023, 8:47 AM last edited by
        #3

        @nebulon
        a9a2f9e2-4e1b-4237-84bb-d8c46dbddab0-grafik.png

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        • G girish referenced this topic on Jun 29, 2023, 8:49 AM
        • R Offline
          R Offline
          RazielKanos
          wrote on Jun 29, 2023, 8:53 AM last edited by
          #4

          during the update it asked me where i want to boot from and i've chose the hdd labled BOOT if that helps

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          • N Offline
            N Offline
            nebulon Staff
            wrote on Jun 29, 2023, 8:54 AM last edited by
            #5

            Looks like it tries to do some network booting, is this a local physical server or some VPS or so?

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            • R Offline
              R Offline
              RazielKanos
              wrote on Jun 29, 2023, 9:11 AM last edited by
              #6

              VPS at NetCup

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              • N Offline
                N Offline
                nebulon Staff
                wrote on Jun 29, 2023, 9:14 AM last edited by
                #7

                ah I see, then you have to contact Netcup support about this as this is highly provider specific.

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                • R Offline
                  R Offline
                  RazielKanos
                  wrote on Jun 29, 2023, 11:44 AM last edited by
                  #8

                  netcup is not willing to help - so i have to kill everything?

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                  • G Offline
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                    girish Staff
                    wrote on Jun 29, 2023, 11:50 AM last edited by
                    #9

                    @RazielKanos Oh, that's unfortunate (I mean isn't it their servers?) Anyway, do you have external backups i.e not on the server itself ? It's quite easy to restore from backups.

                    R 1 Reply Last reply Jun 29, 2023, 11:55 AM
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                    • R Offline
                      R Offline
                      RazielKanos
                      wrote on Jun 29, 2023, 11:53 AM last edited by
                      #10

                      great, well my plan is to install directly ubuntu 22 than and install the latest cloudron version on that 🙂 yeah, luckily i have all my cloudron backups on my HDD

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                      • R Offline
                        R Offline
                        RazielKanos
                        replied to girish on Jun 29, 2023, 11:55 AM last edited by
                        #11

                        @girish Yeah, well they say they are just responsible for the hardware to run, but if ifuck something up i am on my own 😞

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                        • G Offline
                          G Offline
                          girish Staff
                          wrote on Jun 29, 2023, 11:57 AM last edited by
                          #12

                          @RazielKanos If possible, don't nuke the server yet. Instead, create a new server to restore (just in case, you need access to the old server).

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                          • R Offline
                            R Offline
                            RazielKanos
                            wrote on Jun 29, 2023, 12:00 PM last edited by
                            #13

                            @girish I just have this one unfortunately, still in my "trying phase" 😄

                            Oh btw, NetCup seemingly doesn't offer any preinstalled Cloudron any longer. I installed Ubunty 18 with Cloudron already preinstalled in November last year, but that option now is gone, they just have naked Ubuntu 20 and 22

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                            • G Offline
                              G Offline
                              girish Staff
                              wrote on Jun 29, 2023, 12:02 PM last edited by
                              #14

                              In some ways that's good, their cloudron image was very outdated , last I checked. Best to install it with the install script at https://cloudron.io/get.html .

                              BTW, in your case, you have to install with ./cloudron-setup --version 7.4.2 (otherwise, you will get 7.5.0). Your backups are based on 7.4.2

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                              • R Offline
                                R Offline
                                RazielKanos
                                wrote on Jun 29, 2023, 12:09 PM last edited by
                                #15

                                Thanks for the advice, Installation is running 🙂

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                                • R Offline
                                  R Offline
                                  RazielKanos
                                  wrote on Jun 29, 2023, 2:17 PM last edited by
                                  #16

                                  All went well, apps are restored and all is running as intended 😄

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                                  • N nebulon marked this topic as a question on Jun 29, 2023, 2:26 PM
                                  • N nebulon has marked this topic as solved on Jun 29, 2023, 2:26 PM

                                  5/16

                                  Jun 29, 2023, 8:54 AM

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