Hello,
I'm having this odd error time to time with my backups. I'm using backblazeb2 for that and as you can see in the screenshot sometimes it works, sometimes it doesn't.
I don't know if others are suffering something similar to this to guide me because the logs are obscure to me:
ct 21 06:45:32 box:tasks update 12024: {"percent":21.408163265306126,"message":"Retrying (11) multipart copy of snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc. Error: InternalError: incident id d4937d31ad81-05ae1c2c1f984baa 500"}
Oct 21 06:45:32 box:tasks update 12024: {"percent":21.408163265306126,"message":"Aborting multipart copy of snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc"}
Oct 21 06:45:33 box:storage/s3 copy: s3 copy error when copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc: InternalError: incident id d4937d31ad81-05ae1c2c1f984baa
Oct 21 06:45:33 box:tasks update 12024: {"percent":21.408163265306126,"message":"Copied 1 files with error: BoxError: Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa"}
Oct 21 06:45:33 box:backuptask copy: copied to 2024-10-21-070000-627/app_cloud.criti.ca_v4.22.5 errored. error: Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa
Oct 21 06:45:33 box:taskworker Task took 9932.641 seconds
Oct 21 06:45:33 box:tasks setCompleted - 12024: {"result":null,"error":{"stack":"BoxError: Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa\n at done (/home/yellowtent/box/src/storage/s3.js:333:48)\n at Response.<anonymous> (/home/yellowtent/box/src/storage/s3.js:409:71)\n at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:367:18)\n at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)\n at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)\n at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:686:14)\n at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)\n at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)\n at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10\n at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)","name":"BoxError","reason":"External Error","details":{},"message":"Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa"}}
Oct 21 06:45:33 box:tasks update 12024: {"percent":100,"result":null,"error":{"stack":"BoxError: Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa\n at done (/home/yellowtent/box/src/storage/s3.js:333:48)\n at Response.<anonymous> (/home/yellowtent/box/src/storage/s3.js:409:71)\n at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:367:18)\n at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)\n at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)\n at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:686:14)\n at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)\n at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)\n at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10\n at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)","name":"BoxError","reason":"External Error","details":{},"message":"Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa"}}
[no timestamp] Error copying snapshot/app_3ff951ec-5941-43d1-8918-79c262a9d436.tar.gz.enc (15934368724 bytes): InternalError InternalError: incident id d4937d31ad81-05ae1c2c1f984baa
[no timestamp] at done (/home/yellowtent/box/src/storage/s3.js:333:48)
[no timestamp] at Response.<anonymous> (/home/yellowtent/box/src/storage/s3.js:409:71)
[no timestamp] at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:367:18)
[no timestamp] at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
[no timestamp] at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
[no timestamp] at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:686:14)
[no timestamp] at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
[no timestamp] at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
[no timestamp] at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
[no timestamp] at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)