Cloudron Forum

@girish Yes, rsync. Provider is Hetzner Storage Box

Not only related to WordPress, but also to Nextcloud. I had a similar situation where important files were missing from the backup, e.g., ".ncdata" or the file related to PHP was there. It was completely missing, and I had it set up without encryption. It looked as if the script in Cloudron was misinterpreted in relation to the unencrypted copy. If the provider storage had blocked such files, we would have had an error about the backup being incorrectly transferred to the destination.

"direction": "outbound",

Sending is from the outside i.e. someone has taken over your App Passwords on Profile.

@webliska You have to click on the list of the email in question then the information should appear underneath.

@webliska Send the header from the Email Log here and check if you have the application password in the “Profiles” tab.

The basic question is: did you change your Cloudron account password? Did you sometimes have a generated application password, e.g., for your email application?

In my opinion, this looks like the password for the email application assigned to the Cloudron account has been compromised.

According to the pricing page, SSO access is also available in the free “Community Edition” and in the paid version. As for the documentation, it applies generally to both the self-managed version and the cloud managed by the team.

Hi. How can you remove the screenshot of the error when connecting to the site. The name of your domain is given. I checked with myself to see if I could connect and the result is that I was able to connect to the dashboard without any problem. Try disabling the proxy if you have it enabled for "we" and clearing the DNS cache on the systems where you are trying to connect.

Okay, I got it.

1. Using SSH with root privileges. I was able to fix the application folder permissions.
2. I had to manually download the “.ncdata” and “.htaccess” files from the first server where the application was located.
   It looks like these files were not saved in the backup in rsync from the storage box. It was a backup without an encryption password.

Well, probably my fault. I had to move the backup from the Storage Box to my QNAP server to get maximum download speed, instead of from the Storage Box at 0 MB/s. Maybe something broke during synchronization.

Hello, I have a serious problem with launching the application. After successfully importing from a backup, when I try to launch the application, I get an error message about folder permissions. The error message is as follows:

2025-08-09T19:34:01Z An unhandled exception has been thrown:
2025-08-09T19:34:01Z Ensure there is a file called ".ncdata" in the root of the data directory. It should have the content: "# Nextcloud data directory"
2025-08-09T19:34:01Z Exception: Environment not properly prepared. in /app/code/lib/private/Console/Application.php:143

I am sending a screenshot from the folder manager showing what it looks like.

Now the question is, how do I fix this?

EDIT: I'll add something else. I tried to change the permissions, but nothing works in the permissions window. It just stays there without changing anything.

@joseph Yes

@joseph Hey, I'll provide a link here, where the exact details of the package are given. I think there should be no problem.

https://packages.ubuntu.com/oracular/nut-client

Hey, can we expect a feature launch in the near future? I'm just starting to implement a UPS startup on my local network to protect servers and automatically shut down due to power outages. If it will not be implemented in the near future, can I install “nut-client” on the server myself?

I was just about to write a topic about this problem.
I too have the same problem after updating the latest version of Cloudron. So far the reboot notification has disappeared after resetting the server. Currently, the reboot notification is still showing after resetting.

@robi Yes, all points in the status are in green. Message headers the same as above - post #15

I enabled email. I sent email from that domain and still the same as above. And the records are like this after the launch.

@robi Yes

EDIT: F***, I forgot about that

I had a domain that I bought accidentally with the wrong name.

Old Domain:

New Domain:

Half of the settings are gone.

Records in DNS:

I did a comparison between the e-mail that was sent earlier, before version 8.2.0, and now.

Before version 8.2.0

After 8.2.0

I also confirm with myself the problem with DKIM and DMARC, which test says that “from” does not match the domain.

I did a test on the site: https://unspam.email/results/uPOw0MP1f2