Cloudron Forum

Many many thanks to @james who has providing me a very great support.
Without him I wouldn't have corretcly migrated my Dolibarr.

Thank you again!

I'm using Bunny DNS which are EU based.
And it works like a charm with Cloudron

thank you for all your explanations

oh! I'm sorry, i missed @james answer. wp db command works with the full path

https://forum.cloudron.io/topic/14610/not-receiving-tickets-in-freescout-helpdesk-cloudron-419-errors-on-polycast-receive/5?_=1768070658349

Rebooting mail service and then Freescout app is solving the issue.
I will monitor to see if it's definitively fixed.

Changed it simply in the conf.php

Thank you @james
Increasing the part size has fixed the issue.

Hello,

On Cloudron 9.0.8 and Ubuntu 24.04, Mastodon doesn't work.
In the log, I can see lots of:

Nov 13 10:09:47 {"level":"error","time":1763024987095,"pid":42,"hostname":"0698ee0d-3f40-4fc5-acfd-1a78f21a450c","name":"streaming","err":{"type":"Error","message":"getaddrinfo EAI_AGAIN redis-0698ee0d-3f40-4fc5-acfd-1a78f21a450c","stack":"Error: getaddrinfo EAI_AGAIN redis-0698ee0d-3f40-4fc5-acfd-1a78f21a450c\n at GetAddrInfoReqWrap.onlookupall [as oncomplete] (node:dns:120:26)","errno":-3001,"code":"EAI_AGAIN","syscall":"getaddrinfo","hostname":"redis-0698ee0d-3f40-4fc5-acfd-1a78f21a450c"},"msg":"Redis Client Error!"}

How to fix please ?

@p44 tip works but it's really easier to launch a wp db import backup.sql command.

The issue was around RAM value to Redis service.
Issue solved

Hello,
On https://docs.cloudron.io/guides/upgrade-ubuntu-24/ it is said to use the cli command:

# do-release-upgrade -d

which is resulting

$ do-release-upgrade -d
Checking for a new Ubuntu release
There is no development version of an LTS available.
To upgrade to the latest non-LTS development release 
set Prompt=normal in /etc/update-manager/release-upgrades.
$ 

Because Cloudron 9 will prompt to update to Ubuntu 24.04, I think the documentaiton should be corrected.
Maybe without the -d

Hello,
I've a Dolibarr hosted on another hosting provider.
How to migrate / import my DB & Dolibarr install to Cloudron ?

regards

Hello,

Mails from @gmail.com are often blocked by Spamassasiin on my Cloudron with the erroro 903 "Plugin Timeout".
The email is not delivered.

Is someone know how to fix this ?

Logs

{
    "ts": 1767292158277,
    "type": "denied",
    "direction": "inbound",
    "uuid": "82609B82-F473-4CB7-A1F4-688EAFBF38E3.1",
    "messageId": "<CAL90chqLCd3J6iisXg4XXXXGuhV0dsGxzOSvupbFMKjQ@mail.gmail.com>",
    "mailFrom": "<XXXXstien@gmail.com>",
    "spamStatus": null,
    "mailbox": null,
    "quotaPercent": null,
    "rcptTo": [
        "<seb@stXXXe.com>" ## Cloudron hosted email address
    ],
    "remote": {
        "ip": "209.85.216.49",
        "port": 54471,
        "host": "mail-pj1-f49.google.com",
        "info": "mail-pj1-f49.google.com",
        "closed": false,
        "is_private": false,
        "is_local": false
    },
    "authUser": null,
    "relaying": false,
    "pluginName": "spamassassin",
    "errorCode": 903,
    "message": "plugin timeout",
    "rejectionCountLastHour": 0,
    "_id": "82609B82-F473-4CB7-A1F4-688EAFBF38E3.1-1767292158277",
    "isOpen": true
}

Issue also reported at https://forum.cloudron.io/topic/7150/mails-plugin-timeout-spamassassin-from-time-to-time

Hello,

Is there some of you who are backuping their Cloudron to their Synology NAS ?
I have a DS720+ and I wonder how I could setup a backup on Cloudron to save it on my NAS.

Do you have some tips ?

Regards

Hello

Yes it seems to work thank you

Thanks

I'm running Cloudron 9.0.15, and I wonder if having nothing in Backup > App Archive is normal ?

I've removed and will monitor few days .
Thanks

Hello,

From today, my FreshRSS is connecting me with another user account.
App is set to allow all CLoudron user but if I restrict to only my user, I receive an error by Cloudron "You do not have access to"

DO you know how to fix this ?

https://www.loom.com/share/ba514b135fd4460f8cb740fb2d08357d

Hello @james
I have an recurrent invoice created each 28th of the month and yesterday, it has not been created (first 28th after migrating to Cloudron).
So I thought the Cron task was not run.
i've added it on the Cron tab from the panel but the pdf generated by Dolibarr was owned by root user.

Hello

My issue looks the same as https://forum.cloudron.io/topic/13321/failed-to-open-stream-permission-denied-for-cache-data/7 but I don't think a solution as been provided

Jan 10 17:23:32 => Run cron tasks
Jan 10 17:23:32 In Filesystem.php line 122:
Jan 10 17:23:32 2026-01-10T16:23:32Z
Jan 10 17:23:32 file_put_contents(/app/code/storage/framework/cache/data/71/e7/71e745d13645
Jan 10 17:23:32 beba997b5011324db8ee58db0e30): Failed to open stream: Permission denied

I'm running Freescout 1.8.201 and emails are not automatically fetched. I've to click on Manage > Tools Fetch Emails to get them.

On Manage > Status I can read:

Non-writable files found

/app/code/storage/framework/cache/data/71/e7/71e745d13645beba997b5011324db8ee58db0e30
Run the following command (read more):
sudo chown -R www-data:www-data /app/code
on storage/framework/cache/data/

I've tried sudo chown -R www-data:www-data /app/code but it anwsers "Read only file system"
I've also tried sudo chmod 775 -R /app/code/ with same results.

Do you have any idea what I can test ?

Generate Diagnostics Data

https://paste.cloudron.io/opebufiqal