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  3. Email sending broken after updating to 8.2.x (due to IPv6 issues)

Email sending broken after updating to 8.2.x (due to IPv6 issues)

Scheduled Pinned Locked Moved Solved Support
ipv6emailupdate8.2.3
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  • P privsec

    Sooo.... Assume that someone doesn't do this every day.

    What does one have to do to get email sending to work again?
    I'm using netcup and this is the IPV6 screen

    image.png

    avatar1024A Offline
    avatar1024A Offline
    avatar1024
    wrote on last edited by avatar1024
    #15

    @privsec you can do it. In the bottom section (i.e the IPv6 section), enter the full IPv6 address in the field on the left and the PTR record (my.yourdomain.xx) on the right, press save.

    You get the full IPv6 address with the command Girish gave above (or by activating IPv6 in Cloudron settings it will show the IPv6 address automatically detected).

    1 Reply Last reply
    2
    • P Offline
      P Offline
      privsec
      wrote on last edited by
      #16

      OK, I grabbed the IPv6 addy from cloudron and pasted it in netcup and used the same rDNS name addy for IPv4.

      Nwtcup now says to wait 48 hrs

      avatar1024A 1 Reply Last reply
      2
      • P privsec

        OK, I grabbed the IPv6 addy from cloudron and pasted it in netcup and used the same rDNS name addy for IPv4.

        Nwtcup now says to wait 48 hrs

        avatar1024A Offline
        avatar1024A Offline
        avatar1024
        wrote on last edited by avatar1024
        #17

        @privsec yeah netcup says that but it may only takes a few minutes. You can check your PTR record propagated in various ways, for example:

        • https://toolbox.googleapps.com/apps/dig/#PTR/
        • https://www.whatsmydns.net/#PTR
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        • avatar1024A avatar1024 referenced this topic on
        • potemkin_aiP Offline
          potemkin_aiP Offline
          potemkin_ai
          wrote on last edited by
          #18

          Got the same issue again, with Outlook servers again. IPv6 is disabled on Cloudron settings and on OS level.

          potemkin_aiP 1 Reply Last reply
          0
          • potemkin_aiP potemkin_ai

            Got the same issue again, with Outlook servers again. IPv6 is disabled on Cloudron settings and on OS level.

            potemkin_aiP Offline
            potemkin_aiP Offline
            potemkin_ai
            wrote on last edited by
            #19

            fixed by removing IPv6 IP address from Hetzner completely and cleaning up old AAA entries from DNS - they seems like confused Outlook servers.

            1 Reply Last reply
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            • P Offline
              P Offline
              privsec
              wrote on last edited by
              #20

              I set this up and it worked on netcup for about a week.

              It’s giving me Al the error again about gmails ipv6 not being set up correctly.

              Is there an in-depth how to guide to correcting this on netcup?

              jdaviescoatesJ 1 Reply Last reply
              0
              • J Offline
                J Offline
                joseph
                Staff
                wrote on last edited by
                #21

                @privsec if you update to 8.2.4, the ipv6 check is already in place. Check the status tab after update. What does it say?

                1 Reply Last reply
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                • P privsec

                  I set this up and it worked on netcup for about a week.

                  It’s giving me Al the error again about gmails ipv6 not being set up correctly.

                  Is there an in-depth how to guide to correcting this on netcup?

                  jdaviescoatesJ Offline
                  jdaviescoatesJ Offline
                  jdaviescoates
                  wrote on last edited by
                  #22

                  @privsec not netcup specific but the most in depth guide is this post by @avatar1024 :

                  https://forum.cloudron.io/topic/13072/gmail-ipv6-anyone-else-with-this-experience/22?_=1738857946551

                  I use Cloudron with Gandi & Hetzner

                  1 Reply Last reply
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                  • sponchS Offline
                    sponchS Offline
                    sponch
                    wrote on last edited by
                    #23

                    Also got massive problems sending mails for 2 days now. Possible that 8.2.4 was released that day?

                    jdaviescoatesJ 1 Reply Last reply
                    0
                    • sponchS sponch

                      Also got massive problems sending mails for 2 days now. Possible that 8.2.4 was released that day?

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #24

                      @sponch have you sorted out your IPv6 stuff?

                      I use Cloudron with Gandi & Hetzner

                      1 Reply Last reply
                      0
                      • sponchS Offline
                        sponchS Offline
                        sponch
                        wrote on last edited by sponch
                        #25

                        Yes. Worked well after doing so for some days. Then „out of the blue“ sending not possible anymore on both of my instances.
                        „Email not configured properly“ errors in notifications when I go to email-overview page it takes 30-40 seconds until the domains get green. All values are set correctly for every single domain…
                        Log says: Delivery failure, will retry in 65536s.. DNS lookup failure: Error: queryMx ESERVFAIL

                        1 Reply Last reply
                        0
                        • J Offline
                          J Offline
                          joseph
                          Staff
                          wrote on last edited by
                          #26

                          @sponch they might be old emails. You can just delete the old mail queue (to check if these are fresh failures) from /home/yellowtent/boxdata/mail/haraka-queue/ (files inside it). Restart mail container after deleting files.

                          sponchS 1 Reply Last reply
                          0
                          • sponchS Offline
                            sponchS Offline
                            sponch
                            wrote on last edited by
                            #27

                            will try that.
                            Just found that issue on Hetzner: can that be the reason??
                            Due to a missing DKIM signature (DomainKey), external mail servers reject your e-mails as spam. For this reason, we have activated DKIM for your domains.

                            If you use our DNS servers for these domains, the DKIM record has been automatically set in the DNS. If you use external DNS servers for these domains, you must also store the displayed DNS record there accordingly. To do this, open the ‘Products’ tab, select the domain in question and click on ‘Advanced settings’ under the menu items ‘E-Mail; DKIM / SPF / DMARC’.

                            jdaviescoatesJ 1 Reply Last reply
                            0
                            • J joseph

                              @sponch they might be old emails. You can just delete the old mail queue (to check if these are fresh failures) from /home/yellowtent/boxdata/mail/haraka-queue/ (files inside it). Restart mail container after deleting files.

                              sponchS Offline
                              sponchS Offline
                              sponch
                              wrote on last edited by
                              #28

                              @Joseph did that an deleted 15 Mails (these were all test mails I tried to send) an restarted mail. No difference still have the same problems..

                              1 Reply Last reply
                              0
                              • sponchS sponch

                                will try that.
                                Just found that issue on Hetzner: can that be the reason??
                                Due to a missing DKIM signature (DomainKey), external mail servers reject your e-mails as spam. For this reason, we have activated DKIM for your domains.

                                If you use our DNS servers for these domains, the DKIM record has been automatically set in the DNS. If you use external DNS servers for these domains, you must also store the displayed DNS record there accordingly. To do this, open the ‘Products’ tab, select the domain in question and click on ‘Advanced settings’ under the menu items ‘E-Mail; DKIM / SPF / DMARC’.

                                jdaviescoatesJ Offline
                                jdaviescoatesJ Offline
                                jdaviescoates
                                wrote on last edited by
                                #29

                                @sponch said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                Just found that issue on Hetzner: can that be the reason??

                                Could be. Have you hit resync dns after enabling and doing all the ipv6 stuff? I think that should auto generate this stuff for you (presuming you're using a supported DNS provider)

                                I use Cloudron with Gandi & Hetzner

                                1 Reply Last reply
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                                • avatar1024A Offline
                                  avatar1024A Offline
                                  avatar1024
                                  wrote on last edited by avatar1024
                                  #30

                                  I've started to have this issue again randomly (emails only sometimes bounce...helpful I know) despite having IPv6 is disabled on both Cloudron and on the Network interface for that server.

                                  jdaviescoatesJ avatar1024A 2 Replies Last reply
                                  0
                                  • avatar1024A avatar1024

                                    I've started to have this issue again randomly (emails only sometimes bounce...helpful I know) despite having IPv6 is disabled on both Cloudron and on the Network interface for that server.

                                    jdaviescoatesJ Offline
                                    jdaviescoatesJ Offline
                                    jdaviescoates
                                    wrote on last edited by
                                    #31

                                    @avatar1024 said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                    having IPv6 is disabled on both Cloudron and on the Network interface for that server.

                                    I think the solution is not to disable IPv6 but to fully set it all up. Seems to me this has basically become a requirement Big Tech is forcing on us all.

                                    I use Cloudron with Gandi & Hetzner

                                    avatar1024A 1 Reply Last reply
                                    1
                                    • jdaviescoatesJ jdaviescoates

                                      @avatar1024 said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                      having IPv6 is disabled on both Cloudron and on the Network interface for that server.

                                      I think the solution is not to disable IPv6 but to fully set it all up. Seems to me this has basically become a requirement Big Tech is forcing on us all.

                                      avatar1024A Offline
                                      avatar1024A Offline
                                      avatar1024
                                      wrote on last edited by
                                      #32

                                      @jdaviescoates said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                      I think the solution is not to disable IPv6 but to fully set it all up.

                                      I'm afraid this is still not working, I keep getting weird intermittent bounce even though it's all set-up...

                                      jdaviescoatesJ 1 Reply Last reply
                                      0
                                      • avatar1024A avatar1024

                                        @jdaviescoates said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                        I think the solution is not to disable IPv6 but to fully set it all up.

                                        I'm afraid this is still not working, I keep getting weird intermittent bounce even though it's all set-up...

                                        jdaviescoatesJ Offline
                                        jdaviescoatesJ Offline
                                        jdaviescoates
                                        wrote on last edited by
                                        #33

                                        @avatar1024 said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                        @jdaviescoates said in Email sending broken after updating to 8.2.x (due to IPv6 issues):

                                        I think the solution is not to disable IPv6 but to fully set it all up.

                                        I'm afraid this is still not working, I keep getting weird intermittent bounce even though it's all set-up...

                                        😭

                                        I use Cloudron with Gandi & Hetzner

                                        1 Reply Last reply
                                        0
                                        • A Offline
                                          A Offline
                                          AartJansen
                                          wrote on last edited by
                                          #34

                                          So with a self hosted install I would need to ask the ISP to set up the ipv6 PTR like they ip4 record ?

                                          J 1 Reply Last reply
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