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  1. Cloudron Forum
  2. Nextcloud
  3. Nextcloud Notes no longer synchronizes

Nextcloud Notes no longer synchronizes

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  • jdaviescoatesJ jdaviescoates

    @bazinga said in Nextcloud Notes no longer synchronizes:

    I just tried to create a test app password in NextCloud - doesn't work, nothing happens like it did before. Clicking on that "Create new app password" button does nothing.

    You mean here at the bottom of /settings/user/security , right?

    e64ea141-4a47-4c8e-8e26-75412a82afb1-image.png

    If so, I'm not sure what's up for you, but I can confirm it's working for me...

    ...BUT I didn't actually need to create any app password for Notes to start syncing again (I did have to do that for DAV5x to get my Calendar and Contacts syncing again), all I had to do was to open up my Nextcloud Android app and login again to that and then the Notes app was syncing again.

    Clearly something is not working properly with your Nextcloud. Can you share any logs?

    B Offline
    B Offline
    bazinga
    wrote on last edited by
    #5

    @jdaviescoates said in Nextcloud Notes no longer synchronizes:

    ...BUT I didn't actually need to create any app password for Notes to start syncing again (I did have to do that for DAV5x to get my Calendar and Contacts syncing again), all I had to do was to open up my Nextcloud Android app and login again to that and then the Notes app was syncing again.

    I didn't say I had to do it now. I was doing it before. Then at some point the integration between NextCloud client and Notes app was added, so I probably switched to that. DavX, I think, was still using the app password.

    Now - yes, log in with NextCloud android app, then Notes picks up the account automatically. Same with DavX. In both DavX and Notes I had to remove accounts first.

    Notes now does initial sync, as I described in my first post above, but then no changes made in the Notes app (existing note, new note) get sync'd up to the cloud. There is a way no see Note's error report when that happens - shows a Java exception, but with hardly any details.

    Unless NextCloud - Notes integration is completely broken (and I couldn't find any report of that online), this issue is related to OIDC change and whatever else in the NextCloud for Cloudron package.

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    • B Offline
      B Offline
      bazinga
      wrote on last edited by
      #6

      After app passwords somehow started working, I've tried to again - delete all accounts on Android, create app password in NC and use my phone to connect via a QR code. NC client app connected. Then I've added an account in Notes app as before. No luck - still not able to sync any changes from a device to the cloud.

      jdaviescoatesJ 1 Reply Last reply
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      • B bazinga

        After app passwords somehow started working, I've tried to again - delete all accounts on Android, create app password in NC and use my phone to connect via a QR code. NC client app connected. Then I've added an account in Notes app as before. No luck - still not able to sync any changes from a device to the cloud.

        jdaviescoatesJ Offline
        jdaviescoatesJ Offline
        jdaviescoates
        wrote on last edited by
        #7

        @bazinga I realised that mine only synced down once too, then it stopped working and wouldn't sync back up.

        But I just cleared cache and deleted all data from both Nextcloud and Notes.

        And then uninstalled and reinstalled Nextcloud from Fdroid.

        And then logged into Nextcloud again with a new app pw

        And then selected the account in Notes

        And now sync is working for me again in both directions!

        But I'm still on one version behind you....

        I use Cloudron with Gandi & Hetzner

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        • B Offline
          B Offline
          bazinga
          wrote on last edited by
          #8

          I've re-installed Notes and NextCloud from both GPlay and FDroid multiple times already. Not sure if there is anything I'm missing, but I guess I'll know once you go through with the NC update.

          jdaviescoatesJ 2 Replies Last reply
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          • B bazinga

            I've re-installed Notes and NextCloud from both GPlay and FDroid multiple times already. Not sure if there is anything I'm missing, but I guess I'll know once you go through with the NC update.

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by
            #9

            @bazinga said in Nextcloud Notes no longer synchronizes:

            Not sure if there is anything I'm missing

            Perhaps actually clearing the cache and deleting data helped?

            I just had to do that with Talk to get that working again too. Didn't do a reinstall of either Notes nor Talk, just did the clear data and delete all data thing and now both working again (at least for now!)

            I use Cloudron with Gandi & Hetzner

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            • jdaviescoatesJ jdaviescoates

              @bazinga said in Nextcloud Notes no longer synchronizes:

              Not sure if there is anything I'm missing

              Perhaps actually clearing the cache and deleting data helped?

              I just had to do that with Talk to get that working again too. Didn't do a reinstall of either Notes nor Talk, just did the clear data and delete all data thing and now both working again (at least for now!)

              B Offline
              B Offline
              bazinga
              wrote on last edited by
              #10

              @jdaviescoates said in Nextcloud Notes no longer synchronizes:

              Perhaps actually clearing the cache and deleting data helped?

              Cleared data and cache the first time I re-installed the apps. Doing it again now to see if anything with the server restart changed for the apps too.

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              • B Offline
                B Offline
                bazinga
                wrote on last edited by
                #11

                Cleared caches, uninstalled everything and re-installed. Notes still fails to sync up to the cloud.

                jdaviescoatesJ 1 Reply Last reply
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                • B bazinga

                  Cleared caches, uninstalled everything and re-installed. Notes still fails to sync up to the cloud.

                  jdaviescoatesJ Offline
                  jdaviescoatesJ Offline
                  jdaviescoates
                  wrote on last edited by
                  #12

                  @bazinga said in Nextcloud Notes no longer synchronizes:

                  Cleared caches, uninstalled everything and re-installed. Notes still fails to sync up to the cloud.

                  😢

                  I use Cloudron with Gandi & Hetzner

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                  • BrutalBirdieB Offline
                    BrutalBirdieB Offline
                    BrutalBirdie
                    Partner
                    wrote on last edited by BrutalBirdie
                    #13

                    That is very odd.
                    I've done the migration for a customer instance with 300 Users and for multiple weeks now we had to such reports.
                    What mobile OS are you using? There was a recent issue in the forum about app passwords not being generated and working because of Safari in iOS.
                    🤔
                    Sorry that it is so broken for you, that should not be.

                    Like my work? Consider donating a drink. Cheers!

                    B 1 Reply Last reply
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                    • B bazinga

                      I've re-installed Notes and NextCloud from both GPlay and FDroid multiple times already. Not sure if there is anything I'm missing, but I guess I'll know once you go through with the NC update.

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #14

                      @bazinga said in Nextcloud Notes no longer synchronizes:

                      but I guess I'll know once you go through with the NC update.

                      My update went smoothly and my Notes and Talk are still working.

                      I'm guessing you logged into the Nextcloud app with an app password too?

                      I use Cloudron with Gandi & Hetzner

                      jdaviescoatesJ 1 Reply Last reply
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                      • jdaviescoatesJ jdaviescoates

                        @bazinga said in Nextcloud Notes no longer synchronizes:

                        but I guess I'll know once you go through with the NC update.

                        My update went smoothly and my Notes and Talk are still working.

                        I'm guessing you logged into the Nextcloud app with an app password too?

                        jdaviescoatesJ Offline
                        jdaviescoatesJ Offline
                        jdaviescoates
                        wrote on last edited by
                        #15

                        @jdaviescoates said in Nextcloud Notes no longer synchronizes:

                        My update went smoothly and my Notes and Talk are still working.

                        I spoke too soon.

                        Somewhat bizarrely, whilst the first quick tests I did this morning both worked fine, now they've both stopped working again.

                        And as far as I'm aware literally nothing has changed in the interim.

                        I use Cloudron with Gandi & Hetzner

                        B 1 Reply Last reply
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                        • J joseph moved this topic from Support on
                        • jdaviescoatesJ jdaviescoates

                          @jdaviescoates said in Nextcloud Notes no longer synchronizes:

                          My update went smoothly and my Notes and Talk are still working.

                          I spoke too soon.

                          Somewhat bizarrely, whilst the first quick tests I did this morning both worked fine, now they've both stopped working again.

                          And as far as I'm aware literally nothing has changed in the interim.

                          B Offline
                          B Offline
                          bazinga
                          wrote on last edited by
                          #16

                          @jdaviescoates said in Nextcloud Notes no longer synchronizes:

                          Somewhat bizarrely, whilst the first quick tests I did this morning both worked fine, now they've both stopped working again.

                          For me - it works for the initial sync, after that doesn't work - eg. Notes on my phone gets all 150+ notes entries/files, seems to be good. Go and edit one or create a new one and that starts throwing errors and never works.

                          Re-installing apps, clearing caches/storage/etc. doesn't help.

                          Using app passwords or using OIDC for NextCloud client (main app) auth doesn't make a difference.

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                          • BrutalBirdieB BrutalBirdie

                            That is very odd.
                            I've done the migration for a customer instance with 300 Users and for multiple weeks now we had to such reports.
                            What mobile OS are you using? There was a recent issue in the forum about app passwords not being generated and working because of Safari in iOS.
                            🤔
                            Sorry that it is so broken for you, that should not be.

                            B Offline
                            B Offline
                            bazinga
                            wrote on last edited by
                            #17

                            @BrutalBirdie said in Nextcloud Notes no longer synchronizes:

                            What mobile OS are you using?

                            I've got GrapheneOS on a Pixel Pro. I've messed around with various per-app security settings that GrapheneOS provides, but none of that helped.

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                            • nebulonN Offline
                              nebulonN Offline
                              nebulon
                              Staff
                              wrote on last edited by
                              #18

                              Might be worth reporting upstream, sounds very much like a notes or nextcloud bug.

                              B 1 Reply Last reply
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                              • nebulonN nebulon

                                Might be worth reporting upstream, sounds very much like a notes or nextcloud bug.

                                B Offline
                                B Offline
                                bazinga
                                wrote on last edited by
                                #19

                                @nebulon said in Nextcloud Notes no longer synchronizes:

                                sounds very much like a notes or nextcloud bug

                                Worked just fine before OIDC upgrade with Cloudron.

                                Considering I couldn't find any reports of similar nature unrelated to Cloudron's hosting of NextCloud the chances of it being just NC-Notes issue are even lower. Not impossible, of course, but I'd expect people report on issues like this. The issues reported over the past 6-12 months are all related to tokens or similar.

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                                • jdaviescoatesJ Offline
                                  jdaviescoatesJ Offline
                                  jdaviescoates
                                  wrote on last edited by
                                  #20

                                  It's also not just Notes, it's Talk too afaict

                                  I use Cloudron with Gandi & Hetzner

                                  B 1 Reply Last reply
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                                  • jdaviescoatesJ jdaviescoates

                                    It's also not just Notes, it's Talk too afaict

                                    B Offline
                                    B Offline
                                    bazinga
                                    wrote on last edited by bazinga
                                    #21

                                    @jdaviescoates said in Nextcloud Notes no longer synchronizes:

                                    It's also not just Notes, it's Talk too afaict

                                    I don't use Talk often, and have no way to test it, unfortunately. But I doubt this issue has nothing to do with whatever happened during OIDC integration and NC updates.

                                    @nebulon As far as reporting upstream. I presume you're talking about you guys doing that as you have all the knowledge about how NC is integrated, what is done to it, etc? And I presume your staff should be testing and looking into issues like this?

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                                    • nebulonN Offline
                                      nebulonN Offline
                                      nebulon
                                      Staff
                                      wrote on last edited by
                                      #22

                                      Given that we just configure OpenID in nextcloud, my thought was that maybe notes (possibly talk) may hit issues in the nextcloud OpenID backend. This is not related to Cloudron mostly though as if Nextcloud login over OpenID works, the rest of auth is handled within nextcloud (or rather those nextcloud apps) itself.

                                      Since some have reported that initial sync with notes works, but eventually fails, maybe some token expiration is hit. Though it is unclear why nextcloud would suddenly not accept its own internal app passwords...

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                                      • J Offline
                                        J Offline
                                        joseph
                                        Staff
                                        wrote on last edited by
                                        #23

                                        I tried to reproduce this.

                                        • Installed notes app on nextcloud
                                        • Made some notes on the web ui
                                        • Installed notes app and selected my account. It did not sync
                                        • I restarted my notes android app. The notes appeared
                                        • Made changes in the notes android app. They are synced just fine
                                        jdaviescoatesJ 1 Reply Last reply
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                                        • J joseph

                                          I tried to reproduce this.

                                          • Installed notes app on nextcloud
                                          • Made some notes on the web ui
                                          • Installed notes app and selected my account. It did not sync
                                          • I restarted my notes android app. The notes appeared
                                          • Made changes in the notes android app. They are synced just fine
                                          jdaviescoatesJ Offline
                                          jdaviescoatesJ Offline
                                          jdaviescoates
                                          wrote on last edited by jdaviescoates
                                          #24

                                          @joseph said in Nextcloud Notes no longer synchronizes:

                                          Made changes in the notes android app. They are synced just fine

                                          I can also get to this stage, and then without any further changes it just stops working. I'm about to try again...

                                          I figured I'd try to create a clean slate by deleting all older app passwords... but that didn't work. If I try to delete any old app passwords I just get:

                                          2e8436cb-de8b-4e33-a4a9-77ff7cea049b-image.png

                                          It just gives a 400 Bad Request

                                          Screenshot from 2025-03-18 21-50-50.png

                                          and generates these errors:

                                          Screenshot from 2025-03-18 21-51-41.png

                                          I use Cloudron with Gandi & Hetzner

                                          J jdaviescoatesJ 2 Replies Last reply
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