DO got NVMe drives
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@robi I signed up for a server and they marked my order as fraud. I sent in a ticket and I'm still waiting for a reply. In the meantime, I read some negative reviews about them, like the speeds drop over time once they oversell the servers and they have strict/weird rules in their TOS. Have you used them before?
@humptydumpty yeah, I've had a few booboo's in my first experience, but learned that you can ask their support to migrate your server to a less busy node and they're happy to do it.
I now run 4 of these.
If price is not an issue, there are other options.
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@marcusquinn The pricing is a bit misleading or so it felt to me. The advertised pricing is for a 3 year term. The server I selected had a $89/yr tag but ended up at $129/yr when I selected a 1 yr payment term. I haven't heard back from them yet. If it's this hard to get help when I'm throwing money at them, imagine what it's like when I need tech support. I'm glad the order got marked as fraud. I dodged a bullet there.
@humptydumpty said in DO got NVMe drives:
@marcusquinn The pricing is a bit misleading or so it felt to me. The advertised pricing is for a 3 year term. The server I selected had a $89/yr tag but ended up at $129/yr when I selected a 1 yr payment term. I haven't heard back from them yet. If it's this hard to get help when I'm throwing money at them, imagine what it's like when I need tech support. I'm glad the order got marked as fraud. I dodged a bullet there.
They try to get you to commit to the longer term (3yr) to get that price.
So you can't get a 1 year term for that price. It's correct as it is.. they just don't make it easy to see ;-/The art of the upsell/longsell.
They could be more transparent about that, but it's technically correct as posted.
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@humptydumpty said in DO got NVMe drives:
@marcusquinn The pricing is a bit misleading or so it felt to me. The advertised pricing is for a 3 year term. The server I selected had a $89/yr tag but ended up at $129/yr when I selected a 1 yr payment term. I haven't heard back from them yet. If it's this hard to get help when I'm throwing money at them, imagine what it's like when I need tech support. I'm glad the order got marked as fraud. I dodged a bullet there.
They try to get you to commit to the longer term (3yr) to get that price.
So you can't get a 1 year term for that price. It's correct as it is.. they just don't make it easy to see ;-/The art of the upsell/longsell.
They could be more transparent about that, but it's technically correct as posted.
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@humptydumpty I noticed they take first level support from India, hence the longer response times for US customers.
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@humptydumpty I noticed they take first level support from India, hence the longer response times for US customers.
@robi I got a reply from billing and they instructed me to place a new order with no proxy or vpn enabled. Total ticket time for placing a new order was 12 hours.
I wouldn't even know what to say to convince them to switch me to a less congested node or even how to check for server lag/speed. I've been there before with shared hosts before moving to "the cloud" and I would be going in circles with tech support. DO, although pricey, have been rock solid and I never had to contact them for server issues.
@robi @marcusquinn @jdaviescoates You guys rocked my world because I thought DO was "cheap". I used to pay double my current DO server cost when I was with Cloudways (also a DO server with the same specs) and their CP was limited (this was years back, idk now). Since then, I switched to ServerPilot + DO but I was limited to Wordpress or I had to install apps the old fashioned way which I'm not that good at. Then, I found Cloudron. Life changing experience.
I'm interested in getting test servers with both Hetzner and Contabo now and seeing how fast they are for US users. I use a CDN for my WP sites so I might not even notice any lag. I prefer to host in the EU rather in the US if performance isn't an issue simply because the EU has better privacy laws. It's still the wild wild west here
@girish I'm not sure what the forum policy is about mentioning other companies but please let me know if it's a problem. Thanks!
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@robi I got a reply from billing and they instructed me to place a new order with no proxy or vpn enabled. Total ticket time for placing a new order was 12 hours.
I wouldn't even know what to say to convince them to switch me to a less congested node or even how to check for server lag/speed. I've been there before with shared hosts before moving to "the cloud" and I would be going in circles with tech support. DO, although pricey, have been rock solid and I never had to contact them for server issues.
@robi @marcusquinn @jdaviescoates You guys rocked my world because I thought DO was "cheap". I used to pay double my current DO server cost when I was with Cloudways (also a DO server with the same specs) and their CP was limited (this was years back, idk now). Since then, I switched to ServerPilot + DO but I was limited to Wordpress or I had to install apps the old fashioned way which I'm not that good at. Then, I found Cloudron. Life changing experience.
I'm interested in getting test servers with both Hetzner and Contabo now and seeing how fast they are for US users. I use a CDN for my WP sites so I might not even notice any lag. I prefer to host in the EU rather in the US if performance isn't an issue simply because the EU has better privacy laws. It's still the wild wild west here
@girish I'm not sure what the forum policy is about mentioning other companies but please let me know if it's a problem. Thanks!
@humptydumpty just fyi, while I prefer Hetzner, Netcup.eu are even cheaper! (also based in Germany and 100% renewables)
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Kinda what Upcloud.com has had for years at 20% less cost and Hetzner.com for almost half that price. that.
Good markup for DO though
I used it once, nice app store and dashboard.@marcusquinn DO is my goto for quick VMs or if I need to spin up an app ASAP without cloudron. I also use their Spaces service for backups. Decent price if you only need the smaller VMs. Been using them for years without any issues at all.
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Chinese Communist Party Login?
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I really like Netcups service. their site is kinda piss poor but the support is good and they have a cloudron deployment option
@privsec said in DO got NVMe drives:
I really like Netcups service. their site is kinda piss poor but the support is good and they have a cloudron deployment option
I don't like the fact that even though they charge by the hour you have to pay 6 months up front.
