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  1. Cloudron Forum
  2. WordPress (Developer)
  3. Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET"

Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET"

Scheduled Pinned Locked Moved WordPress (Developer)
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    • girishG girish

      @arungurume this is most likely because of the memory limit . During a restore from backup, mysql usually requires more memory. I would suggest bumping up mysql's memory to 1GB and try again. Note that there is no risk in giving more memory, it only uses more if needed. 1GB is just an upper limit and not a pre-allocation.

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      arungurume
      wrote on last edited by
      #3

      @girish said in Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET":

      is just an upper limit and not a pre-allocation.

      OK Girish, let me give a try, But why this was never needed earlier and only now not sure. Anyway, let me give it a try. Thank you.

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      • A arungurume

        @girish said in Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET":

        is just an upper limit and not a pre-allocation.

        OK Girish, let me give a try, But why this was never needed earlier and only now not sure. Anyway, let me give it a try. Thank you.

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        arungurume
        wrote on last edited by
        #4

        It cloned but then when I open the site it shows Screen Shot 2021-03-24 at 8.01.26 PM.png

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        • A arungurume

          It cloned but then when I open the site it shows Screen Shot 2021-03-24 at 8.01.26 PM.png

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          arungurume
          wrote on last edited by
          #5

          Here is the log !

          Screen Shot 2021-03-24 at 8.04.51 PM.png

          girishG 1 Reply Last reply
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          • A arungurume

            Here is the log !

            Screen Shot 2021-03-24 at 8.04.51 PM.png

            girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote on last edited by
            #6

            @arungurume Do you think you can paste the full logs at https://paste.cloudron.io ? The screenshots seems to show some redis logs.

            • Open logs window
            • Go to the app page, press refresh
            • Then get the recent logs from the logs window
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            • girishG girish

              @arungurume Do you think you can paste the full logs at https://paste.cloudron.io ? The screenshots seems to show some redis logs.

              • Open logs window
              • Go to the app page, press refresh
              • Then get the recent logs from the logs window
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              arungurume
              wrote on last edited by
              #7

              @girish https://paste.cloudron.io/zuwejomixe.rb

              1 Reply Last reply
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              • girishG girish

                @arungurume Do you think you can paste the full logs at https://paste.cloudron.io ? The screenshots seems to show some redis logs.

                • Open logs window
                • Go to the app page, press refresh
                • Then get the recent logs from the logs window
                A Offline
                A Offline
                arungurume
                wrote on last edited by
                #8

                @girish now the main site also went down https://paste.cloudron.io/hefelekane.makefile

                girishG 1 Reply Last reply
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                • A arungurume

                  @girish now the main site also went down https://paste.cloudron.io/hefelekane.makefile

                  girishG Do not disturb
                  girishG Do not disturb
                  girish
                  Staff
                  wrote on last edited by
                  #9

                  @arungurume The logs say "child pid 101 exit signal Segmentation fault (11), possible coredump in /etc/apache2".

                  If you go to the Updates section of the app, what package version are you using?

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                  • girishG girish

                    @arungurume The logs say "child pid 101 exit signal Segmentation fault (11), possible coredump in /etc/apache2".

                    If you go to the Updates section of the app, what package version are you using?

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                    arungurume
                    wrote on last edited by
                    #10

                    @girish Screen Shot 2021-03-25 at 12.28.28 PM.png

                    1 Reply Last reply
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                    • girishG girish

                      @arungurume The logs say "child pid 101 exit signal Segmentation fault (11), possible coredump in /etc/apache2".

                      If you go to the Updates section of the app, what package version are you using?

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                      arungurume
                      wrote on last edited by
                      #11

                      @girish also updated the cloudron now Screen Shot 2021-03-25 at 1.42.32 PM.png

                      1 Reply Last reply
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                      • girishG girish

                        @arungurume The logs say "child pid 101 exit signal Segmentation fault (11), possible coredump in /etc/apache2".

                        If you go to the Updates section of the app, what package version are you using?

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                        arungurume
                        wrote on last edited by
                        #12

                        @girish https://paste.cloudron.io/ulurobazec.rb

                        girishG 2 Replies Last reply
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                        • A arungurume

                          @girish https://paste.cloudron.io/ulurobazec.rb

                          girishG Do not disturb
                          girishG Do not disturb
                          girish
                          Staff
                          wrote on last edited by girish
                          #13

                          @arungurume just looking into this one. Curiously, the site loads after a restart but starts crashes immediately after. Actually, apache crashes with a segfault, never seen that one before. continuing to investigate.

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                          • A arungurume

                            @girish https://paste.cloudron.io/ulurobazec.rb

                            girishG Do not disturb
                            girishG Do not disturb
                            girish
                            Staff
                            wrote on last edited by
                            #14

                            @arungurume If this site ran outside Cloudron, do you remember if you had to put in any memory limits or special apache configuration ?

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                            • girishG girish

                              @arungurume If this site ran outside Cloudron, do you remember if you had to put in any memory limits or special apache configuration ?

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                              arungurume
                              wrote on last edited by
                              #15

                              @girish said in Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET":

                              Cloudron, do you remember if you had to put in any memory limits or special apache configuration ?

                              No, this same issue happened few days (10days) back.

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                              • girishG girish

                                @arungurume just looking into this one. Curiously, the site loads after a restart but starts crashes immediately after. Actually, apache crashes with a segfault, never seen that one before. continuing to investigate.

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                                arungurume
                                wrote on last edited by
                                #16

                                @girish
                                Thu, Mar 11, 1:17 PM ET you were helping me with the same issue.

                                girishG 1 Reply Last reply
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                                • A arungurume

                                  @girish
                                  Thu, Mar 11, 1:17 PM ET you were helping me with the same issue.

                                  girishG Do not disturb
                                  girishG Do not disturb
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #17

                                  @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                                  • girishG girish

                                    @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                                    arungurume
                                    wrote on last edited by
                                    #18

                                    @girish oh ok, now how can we bring the site to LIVE? If I know which plugin, we can disable the same. Can you please help to make it LIVE.

                                    Regards
                                    Arun

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                                    • girishG girish

                                      @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                                      arungurume
                                      wrote on last edited by
                                      #19

                                      @girish Sure please take your time. This time if we can identify the issue to the core then it can be permanently solved and once live will not have the same thing happening again.

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                                      • girishG girish

                                        @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                                        arungurume
                                        wrote on last edited by
                                        #20

                                        @girish Can you help me in sharing the dump of my DB. Then I can take it forward from there. You can email the dump to my email ID bytzoinc@gmail.com

                                        girishG 2 Replies Last reply
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                                        • A arungurume

                                          @girish Can you help me in sharing the dump of my DB. Then I can take it forward from there. You can email the dump to my email ID bytzoinc@gmail.com

                                          girishG Do not disturb
                                          girishG Do not disturb
                                          girish
                                          Staff
                                          wrote on last edited by
                                          #21

                                          @arungurume Sure, the db dumps are already on the server at /home/yellowtent/appsdata/960eac77-c5cb-41d4-a368-56bf4e25828d/mysqldump. I narrowed down the issue to woocommerce plugin. Which is kind of a bummer because that is the essence of the site 😕

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                                          • A arungurume

                                            @girish Can you help me in sharing the dump of my DB. Then I can take it forward from there. You can email the dump to my email ID bytzoinc@gmail.com

                                            girishG Do not disturb
                                            girishG Do not disturb
                                            girish
                                            Staff
                                            wrote on last edited by
                                            #22

                                            @arungurume I am out of ideas. I think the best bet is to build the website step by step again to understand what is causing the crash inside woocommerce. Alternately, maybe you can ask if the woocommerce guys know about this. I suspect you will hit the same crash with PHP 7.4 on Ubuntu 20 . May I ask what version this website was developed against? Or was this developed inside Cloudron from the start?

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