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  2. WordPress (Developer)
  3. Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET"

Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET"

Scheduled Pinned Locked Moved WordPress (Developer)
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    • girishG girish

      @arungurume The logs say "child pid 101 exit signal Segmentation fault (11), possible coredump in /etc/apache2".

      If you go to the Updates section of the app, what package version are you using?

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      arungurume
      wrote on last edited by
      #11

      @girish also updated the cloudron now Screen Shot 2021-03-25 at 1.42.32 PM.png

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      • girishG girish

        @arungurume The logs say "child pid 101 exit signal Segmentation fault (11), possible coredump in /etc/apache2".

        If you go to the Updates section of the app, what package version are you using?

        A Offline
        A Offline
        arungurume
        wrote on last edited by
        #12

        @girish https://paste.cloudron.io/ulurobazec.rb

        girishG 2 Replies Last reply
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        • A arungurume

          @girish https://paste.cloudron.io/ulurobazec.rb

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by girish
          #13

          @arungurume just looking into this one. Curiously, the site loads after a restart but starts crashes immediately after. Actually, apache crashes with a segfault, never seen that one before. continuing to investigate.

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          • A arungurume

            @girish https://paste.cloudron.io/ulurobazec.rb

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #14

            @arungurume If this site ran outside Cloudron, do you remember if you had to put in any memory limits or special apache configuration ?

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            • girishG girish

              @arungurume If this site ran outside Cloudron, do you remember if you had to put in any memory limits or special apache configuration ?

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              arungurume
              wrote on last edited by
              #15

              @girish said in Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET":

              Cloudron, do you remember if you had to put in any memory limits or special apache configuration ?

              No, this same issue happened few days (10days) back.

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              • girishG girish

                @arungurume just looking into this one. Curiously, the site loads after a restart but starts crashes immediately after. Actually, apache crashes with a segfault, never seen that one before. continuing to investigate.

                A Offline
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                arungurume
                wrote on last edited by
                #16

                @girish
                Thu, Mar 11, 1:17 PM ET you were helping me with the same issue.

                girishG 1 Reply Last reply
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                • A arungurume

                  @girish
                  Thu, Mar 11, 1:17 PM ET you were helping me with the same issue.

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #17

                  @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                  • girishG girish

                    @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                    arungurume
                    wrote on last edited by
                    #18

                    @girish oh ok, now how can we bring the site to LIVE? If I know which plugin, we can disable the same. Can you please help to make it LIVE.

                    Regards
                    Arun

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                    • girishG girish

                      @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                      arungurume
                      wrote on last edited by
                      #19

                      @girish Sure please take your time. This time if we can identify the issue to the core then it can be permanently solved and once live will not have the same thing happening again.

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                      • girishG girish

                        @arungurume I have narrowed the issue down to one of the plugins. There's a lot of them so have to bisect

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                        arungurume
                        wrote on last edited by
                        #20

                        @girish Can you help me in sharing the dump of my DB. Then I can take it forward from there. You can email the dump to my email ID bytzoinc@gmail.com

                        girishG 2 Replies Last reply
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                        • A arungurume

                          @girish Can you help me in sharing the dump of my DB. Then I can take it forward from there. You can email the dump to my email ID bytzoinc@gmail.com

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #21

                          @arungurume Sure, the db dumps are already on the server at /home/yellowtent/appsdata/960eac77-c5cb-41d4-a368-56bf4e25828d/mysqldump. I narrowed down the issue to woocommerce plugin. Which is kind of a bummer because that is the essence of the site 😕

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                          • A arungurume

                            @girish Can you help me in sharing the dump of my DB. Then I can take it forward from there. You can email the dump to my email ID bytzoinc@gmail.com

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #22

                            @arungurume I am out of ideas. I think the best bet is to build the website step by step again to understand what is causing the crash inside woocommerce. Alternately, maybe you can ask if the woocommerce guys know about this. I suspect you will hit the same crash with PHP 7.4 on Ubuntu 20 . May I ask what version this website was developed against? Or was this developed inside Cloudron from the start?

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                            • girishG girish

                              @arungurume I am out of ideas. I think the best bet is to build the website step by step again to understand what is causing the crash inside woocommerce. Alternately, maybe you can ask if the woocommerce guys know about this. I suspect you will hit the same crash with PHP 7.4 on Ubuntu 20 . May I ask what version this website was developed against? Or was this developed inside Cloudron from the start?

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                              arungurume
                              wrote on last edited by
                              #23

                              @girish I recently updated the latest version of woocommerce and cloudron also to the latest version.

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                              • girishG girish

                                @arungurume I am out of ideas. I think the best bet is to build the website step by step again to understand what is causing the crash inside woocommerce. Alternately, maybe you can ask if the woocommerce guys know about this. I suspect you will hit the same crash with PHP 7.4 on Ubuntu 20 . May I ask what version this website was developed against? Or was this developed inside Cloudron from the start?

                                A Offline
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                                arungurume
                                wrote on last edited by
                                #24

                                @girish yes the webiste was developed completely from Cloudon platform. The woocommerce version is 5.1.0.

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                                • girishG girish

                                  @arungurume I am out of ideas. I think the best bet is to build the website step by step again to understand what is causing the crash inside woocommerce. Alternately, maybe you can ask if the woocommerce guys know about this. I suspect you will hit the same crash with PHP 7.4 on Ubuntu 20 . May I ask what version this website was developed against? Or was this developed inside Cloudron from the start?

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                                  arungurume
                                  wrote on last edited by
                                  #25

                                  Restoring one by one plugin, products and the files to m.allgrocery.ca.

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                                  • nebulonN Offline
                                    nebulonN Offline
                                    nebulon
                                    Staff
                                    wrote on last edited by
                                    #26

                                    Since this is from cloning, can you also reproduce this when simply relocating the app to a different subdomain/domain ? I wonder if there the location is somewhat conflicting with db values or config files, causing issue?

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                                    • nebulonN nebulon

                                      Since this is from cloning, can you also reproduce this when simply relocating the app to a different subdomain/domain ? I wonder if there the location is somewhat conflicting with db values or config files, causing issue?

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                                      arungurume
                                      wrote on last edited by
                                      #27

                                      @nebulon said in Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET":

                                      Since this is from cloning, can you also reproduce this when simply relocating the app to a different subdomain/domain ? I wonder if there the location is somewhat conflicting with db values or config files, causing issue?

                                      no cloning did not work so, I have to install one by one. Would be great if you guys can offer me the option to clone and check, Currently the app m. im using to build from scratch and with the free plan I cannot have more than two apps.

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                                      • A arungurume

                                        @nebulon said in Cannot clone WordPress app, get error: "Addons Error: Error restoring mysql: read ECONNRESET":

                                        Since this is from cloning, can you also reproduce this when simply relocating the app to a different subdomain/domain ? I wonder if there the location is somewhat conflicting with db values or config files, causing issue?

                                        no cloning did not work so, I have to install one by one. Would be great if you guys can offer me the option to clone and check, Currently the app m. im using to build from scratch and with the free plan I cannot have more than two apps.

                                        A Offline
                                        A Offline
                                        arungurume
                                        wrote on last edited by
                                        #28

                                        @arungurume after restoring the right version you can remove the option for the third app. It would be really helpful.

                                        nebulonN 1 Reply Last reply
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                                        • A arungurume

                                          @arungurume after restoring the right version you can remove the option for the third app. It would be really helpful.

                                          nebulonN Offline
                                          nebulonN Offline
                                          nebulon
                                          Staff
                                          wrote on last edited by
                                          #29

                                          @arungurume I've put your Cloudron temporarily in a free license so you can better debug this.

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                                          • nebulonN nebulon

                                            @arungurume I've put your Cloudron temporarily in a free license so you can better debug this.

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                                            arungurume
                                            wrote on last edited by
                                            #30

                                            @nebulon Hi Nebulon, it's already a free license in which I'm able to have two apps at a time. Now that because of this issue. I completely recreated the whole site from scratch. But to debug the existing one and clone the option is not there. As free version has already occupied two apps.

                                            girishG 1 Reply Last reply
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