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  3. SMTP/Email issues

SMTP/Email issues

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  • joesitsolutionsJ Offline
    joesitsolutionsJ Offline
    joesitsolutions
    wrote on last edited by joesitsolutions
    #1

    I've been trying to setup a Grav contact form on my website.
    I cannot seem to get it working.
    I keep getting the following when attempting to send from it:

    112609df-9aae-45f8-9af0-723543b68d5d-image.png

    I have the following settings on the Grav site:
    25f3977c-70b7-459a-b00a-5f1c7819dba8-image.png

    Within Cloudron I have the following:
    06483aea-25e9-4216-90af-139cd24b7f48-image.png
    I've also enabled Masquerading with no change.
    I can't seem to be able to send from the address.

    I can send via SMTP from my UPS however:
    9a154d6d-dd1b-441c-9f7e-23356cc256ca-image.png
    This works fine and sends from the address. Are there some settings within Cloudron that I can change to get this working? Or is this a grav issue?

    I'm also having issues from my support platform:
    d4a2e7dc-84e0-41d3-aa9d-23f530933be5-image.png
    It's the same issue. I also cannot connect from the support side of things to emails via IMAP/POP3 for some reason.
    I believe I have port forwarding and DNS setup correctly but am unsure as to why this is not working. Any advice is appreciated.

    Update: I somewhat fixed sending from my support platform:

    • Changed the send from to support.app
      1732b8ab-6894-4109-a198-4775957e8d04-image.png
    • I can now send to gmail addresses but not outlook ( I don't have a PTR and that's an issue on my end).

    Update 2:

    • I have removed the contact form from my main website and replaced it with a google form. Have had too many issues with Grav's email function and decided to remove it.

    I still can't get emails working on my support platform. Getting the following error:
    00008509-4593-4519-b181-8a34841c3383-image.png

    1 Reply Last reply
    0
    • A ApplegateR

      @subven not sending option

      We meant fetching email

      A Offline
      A Offline
      ApplegateR
      wrote on last edited by ApplegateR
      #9

      @ApplegateR all good 995 current block on internet provider for reason but on chat support on Comcast business they say they not understand why my static IP was block 995 just 995 nothing block another lol... awkward. So now my static IP is full unblock and connect to my firewall and add port forward for sever. And 995 working now.

      But I go ahead try out on this but I decide not to not have time so do his @subven configure better. Thank you for your help. I recommend IMAP.

      It work now thank @subven

      Richard Applegate
      Anthem Coffee and Tea
      Joe Coffee
      IT/Administrator Server/Network

      1 Reply Last reply
      1
      • robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #2

        you can only "send as" from the same domain, not gmail.

        Conscious tech

        A 1 Reply Last reply
        0
        • robiR robi

          you can only "send as" from the same domain, not gmail.

          A Offline
          A Offline
          ApplegateR
          wrote on last edited by ApplegateR
          #3

          @robi on security page
          https://docs.cloudron.io/security/#inbound-ports

          I do not see pop3 port open on list. That might why it won't work?

          But we do see cloudron does use pop3 as well on email page document

          Richard Applegate
          Anthem Coffee and Tea
          Joe Coffee
          IT/Administrator Server/Network

          robiR 1 Reply Last reply
          0
          • A ApplegateR

            @robi on security page
            https://docs.cloudron.io/security/#inbound-ports

            I do not see pop3 port open on list. That might why it won't work?

            But we do see cloudron does use pop3 as well on email page document

            robiR Offline
            robiR Offline
            robi
            wrote on last edited by
            #4

            @ApplegateR it's all IMAP

            Conscious tech

            A 1 Reply Last reply
            0
            • robiR robi

              @ApplegateR it's all IMAP

              A Offline
              A Offline
              ApplegateR
              wrote on last edited by ApplegateR
              #5

              @robi then why my server did not show port 995? On app scanning port "network analy..." and i reinstall machine and restore everything now on ssd and 4TB for data. Do you see his configure set 995 so I do same thing here and try out and it does same time It same error I had. So I am try call internet provider business to see if they block 995 or not.

              Richard Applegate
              Anthem Coffee and Tea
              Joe Coffee
              IT/Administrator Server/Network

              1 Reply Last reply
              0
              • subvenS Offline
                subvenS Offline
                subven
                wrote on last edited by
                #6

                Okay first off you're using Freescout not Grav. Try this settings:

                regerhg.png

                A 1 Reply Last reply
                2
                • subvenS subven

                  Okay first off you're using Freescout not Grav. Try this settings:

                  regerhg.png

                  A Offline
                  A Offline
                  ApplegateR
                  wrote on last edited by
                  #7

                  @subven not sending option

                  We meant fetching email

                  Richard Applegate
                  Anthem Coffee and Tea
                  Joe Coffee
                  IT/Administrator Server/Network

                  subvenS A 2 Replies Last reply
                  0
                  • A ApplegateR

                    @subven not sending option

                    We meant fetching email

                    subvenS Offline
                    subvenS Offline
                    subven
                    wrote on last edited by
                    #8

                    @ApplegateR goes like this:
                    regheg.png

                    1 Reply Last reply
                    0
                    • A ApplegateR

                      @subven not sending option

                      We meant fetching email

                      A Offline
                      A Offline
                      ApplegateR
                      wrote on last edited by ApplegateR
                      #9

                      @ApplegateR all good 995 current block on internet provider for reason but on chat support on Comcast business they say they not understand why my static IP was block 995 just 995 nothing block another lol... awkward. So now my static IP is full unblock and connect to my firewall and add port forward for sever. And 995 working now.

                      But I go ahead try out on this but I decide not to not have time so do his @subven configure better. Thank you for your help. I recommend IMAP.

                      It work now thank @subven

                      Richard Applegate
                      Anthem Coffee and Tea
                      Joe Coffee
                      IT/Administrator Server/Network

                      1 Reply Last reply
                      1
                      • girishG girish marked this topic as a question on
                      • girishG girish has marked this topic as solved on
                      • girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #10

                        Whoops, I just noticed the original question was by @joesitsolutions but it started working for @ApplegateR 🙂

                        @joesitsolutions is this still a problem?

                        subvenS 1 Reply Last reply
                        0
                        • girishG girish

                          Whoops, I just noticed the original question was by @joesitsolutions but it started working for @ApplegateR 🙂

                          @joesitsolutions is this still a problem?

                          subvenS Offline
                          subvenS Offline
                          subven
                          wrote on last edited by
                          #11

                          @girish I think it's one and the same user?

                          A 1 Reply Last reply
                          1
                          • subvenS subven

                            @girish I think it's one and the same user?

                            A Offline
                            A Offline
                            ApplegateR
                            wrote on last edited by
                            #12

                            @subven I not joe lol I just search this forums and found this and same as my server showing but it worked my side now:)

                            Thank you and I do not know about his side yet

                            Richard Applegate
                            Anthem Coffee and Tea
                            Joe Coffee
                            IT/Administrator Server/Network

                            1 Reply Last reply
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