Cloudron dashboard not loading after reboot after NextCloud "not responding"

[revck]

Hi,

My NextCloud app instance inside Cloudron was "not responding", so I decide to restart it, but that didn't give any positive results.
Then I rebooted the server entirely, and after that reboot, the Cloudron dashboard never went up again.

I can log into my server via SSH and it works correctly.

Can you help to resolve the problem? If you text me privately, I can supply the connection details of the machine, many thanks.

[murgero]

@revck is the server's disk full??

[robi]

@revck best to email support@cloudron.io for server down type issues.

[revck]

First, thanks @murgero and @robi for your help.

@robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

@murgero I've cleaned up some disk space, and Cloudron restarted after a reboot.
I did: docker system prune -a -f and it reclaimed 25GB of space.
Using ncdu I can see that a high amount of space is taken by:

• /var/lib/docker/overlay2/ - Even after cleaning with the command above, there are far too many docker images compared to the Apps I have installed. Is there a suggestion on how to clean it?
• /var/backups - This folder contains the snapshots of the Apps. Although for an app, the backup takes 50gb, but when I look inside /home/yellowtent/appsdata/, it only takes 12gb. How come?

[revck]

One more point: I went to the Cloudron dashboard to uninstall a few apps to help remove space.
When I did so, I got "Cloudron error | getaddrinfo EAI_AGAIN api.cloudron.io"

[murgero]

@revck Can you curl api.cloudron.io?

[robi]

@revck said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

@robi In case of necessity, how could I reach to the email support? I'll note it for the future, thank you.

In case it's not obvious, I updated my previous post with the email address.

[revck]

@murgero > curl api.cloudron.io
curl: (6) Could not resolve host: api.cloudron.io

[murgero]

@revck Ah there in lies the issue: your dns is broken somehow - investigate that first and I bet everything else falls into place.

[nebulon]

Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

[revck]

@nebulon said in Cloudron dashboard not loading after reboot after NextCloud "not responding":

Most likely you are hitting an unbound issue then. Checkout the unbound section at https://docs.cloudron.io/troubleshooting/

Unbound solved my issues, thank you!